Sushi Hotel (Shanghai Xujiahui Yishan Road Subway Station Branch) Reviews
Sushi Hotel (Shanghai Xujiahui Yishan Road Subway Station Branch)
No. 1520 Zhongshan West Road, Xuhui District, Shanghai, 201101, ChinaView Hotel Details
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Sushi Hotel (Shanghai Xujiahui Yishan Road Subway Station Branch) Guest Reviews
4.4/5
567 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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Close to metro(7)
Negative reviews(38)
Anonymous User
Business Room (Double Bed)
Stayed in Dec 2022
Business travelers
17 review
5.0/5
Outstanding
Posted on Feb 10, 2023
conviniently located...rhe home inn selected series is always exceptional and homeinn on xujiahui is the same. very convinient and easy to travel around.
Response from Property: 尊敬的客人非常感謝您對我們酒店的正面評價,特別是您提到前台服務態度很好以及房間很乾凈,這對我們來説是非常寶貴的肯定。我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境,您的滿意正是對我們工作最大的鼓勵。前台團隊始終秉持着熱情、專業、細緻的服務態度,力求讓每一位客人都能感受到家的温暖。同時,我們也非常注重房間的清潔與衞生,確保每一位客人都能在一個乾淨、整潔的環境中休息。您的反饋不僅是對我們工作的認可,更是對我們未來不斷提升服務品質的激勵。我們將繼續努力,不斷優化服務流程,提升服務質量,以期在未來的日子裏,能為您提供更加滿意、舒適的住宿體驗。如果您在住宿過程中有任何建議或需要幫助,請隨時與我們聯繫。我們全體團隊都期待着您的再次光臨,併為您提供更加優質的服務。再次感謝您的肯定和支持!
HANA
Business Room (Double Bed)
Stayed in Jun 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Everything good
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that your experience with us was "Everything good." Your satisfaction is our ultimate goal, and it's heartening to know that we have met your expectations.We strive to ensure that every aspect of your stay, from the quality of our services to the comfort of our accommodations, exceeds your expectations. Your positive review is a testament to the hard work and dedication of our entire team, and it encourages us to continue providing exceptional service.We look forward to welcoming you back again soon and creating more memorable experiences for you. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you once again for your kind words and for choosing to stay with us. We appreciate your loyalty and look forward to serving you in the future.
Guest User
Business Superior Room (2 Beds)
Stayed in Mar 2023
Travel with friends
34 review
5.0/5
Outstanding
Posted on Jun 13, 2023
Overall good service and room
Response from Property: 尊敬的客人非常感謝您對我們酒店的正面評價,特別是您提到前台服務態度很好以及房間很乾凈,這對我們來説是非常寶貴的肯定。我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境,您的滿意正是對我們工作最大的鼓勵。前台團隊始終秉持着熱情、專業、細緻的服務態度,力求讓每一位客人都能感受到家的温暖。同時,我們也非常注重房間的清潔與衞生,確保每一位客人都能在一個乾淨、整潔的環境中休息。您的反饋不僅是對我們工作的認可,更是對我們未來不斷提升服務品質的激勵。我們將繼續努力,不斷優化服務流程,提升服務質量,以期在未來的日子裏,能為您提供更加滿意、舒適的住宿體驗。如果您在住宿過程中有任何建議或需要幫助,請隨時與我們聯繫。我們全體團隊都期待着您的再次光臨,併為您提供更加優質的服務。再次感謝您的肯定和支持!
Guest User
Suite
Stayed in Jun 2024
Family
5 review
3.5/5
Posted on Jul 21, 2024
I chose this hotel because I was looking for a room with 3 beds. Home Inn is such an old hotel. There is a bus at the door. It is not close to the subway. There is a vegetable market opposite where you can buy breakfast. The window faces the overpass and it is too noisy.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry that we were unable to provide you with a satisfactory check-in experience this time. Xiaoru is here to say to you: I'm sorry. Xiaoru must work hard to improve itself, improve service, and maintain good hygiene. Xiaoru and all the staff are here to look forward to your visit again!
Guest User
Business Queen Room
Stayed in May 2024
Other
2 review
1.3/5
Posted on Jun 30, 2024
The facilities in the room are old, water will leak in the room, the hair dryer is damaged and cannot be used, the water heater is not sensitive to hot and cold water adjustment, and the hot water is very hot; the room smells bad, the roof will drip when the air conditioning is turned on, the sound insulation effect is poor, and the hygienic condition is average. There is only one socket at the bedside.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常抱歉聽到您在住宿過程中遇到了這麼多問題,我們深感遺憾並對此次未能給您提供滿意的住宿體驗表示誠摯的歉意。您所提到的房間內設施舊、漏水、吹風機損壞、熱水器調節不靈敏、房間異味大、空調設備滴水、隔音效果差、衞生情況一般以及床頭插座不足等問題,都是我們需要立即關注和解決的。我們會立即安排相關部門進行徹底的檢查和維修,確保類似問題不再發生。同時,我們也會加強對員工的培訓,提高服務質量和衞生標準,以提供更加舒適和優質的住宿環境。對於您此次的不便,我們再次表示誠摯的歉意,並希望能有機會為您提供一次更好的住宿體驗。如果您有任何其他需求或建議,請隨時與我們聯繫,我們將竭誠為您服務。
WayneWuFromYW
Business Double Room
Stayed in Jun 2024
Family
43 review
2.5/5
Posted on Jul 11, 2024
The decoration is very shabby, mainly because the service is not good, everyone has a sad face
Original TextTranslated by Google
Response from Property: 尊敬的賓客非常感謝您選擇我們酒店,並抽出寶貴的時間給予反饋,儘管這次體驗可能並未達到您的期望。對於您提到的裝修問題,我們深感抱歉。我們明白,一個舒適且現代化的住宿環境對您的體驗至關重要。我們將會立即對酒店的裝修狀況進行全面評估,並制定出相應的改進計劃,包括更新陳舊的設施、提升裝修品質等,以期為您和其他賓客提供更加舒適和愉悦的住宿環境。同時,我們也對您所提到的服務問題表示誠摯的歉意。我們明白,優質的服務是酒店的核心競爭力,而您的反饋顯然指出了我們在這方面的不足。我們將立即對服務團隊進行再培訓,強調以客為尊的服務理念,確保每一位員工都能以熱情、專業的態度為您提供服務。為了彌補您此次住宿的不便,我們願意為您提供相應的補償或優惠。我們真誠地希望,您能給我們一個改進的機會,讓我們在未來的日子裏,為您展示我們改進後的服務和環境。如果您有任何其他的問題或建議,也請隨時與我們聯繫。我們會非常重視您的反饋,並盡力滿足您的需求。再次對您的反饋表示衷心的感謝,也對您所遇到的不便表示深深的歉意。我們期待您下次光臨,讓我們有機會為您提供更加優質的服務和住宿體驗。祝您生活愉快,萬事如意!
Guest User
Business Room (Double Bed)
Stayed in Jul 2023
Business travelers
7 review
4.2/5
Very Good
Posted on Sep 1, 2023
This is my first time staying here, mainly because it is close to everything.
The hotel facilities are relatively old, but the rooms are relatively new.
It's a bit noisy next to the highway, but the service staff are very nice. If you need anything, you can go to the front desk and ask for it. There is also a 20 yuan buffet in the morning. Although it is relatively simple, it is still nutritious and you can make your own noodles. Very fresh 👍
Original TextTranslated by Google
Response from Property: 尊敬的客人非常感謝您首次選擇我們酒店,並對您的住宿體驗進行了詳盡的描述。得知您選擇我們主要是因為靠近辦事地點,我們感到十分榮幸能夠為您的行程提供便利。關於您提到的酒店設施相對老舊但房間內部較新這一點,我們深表歉意。我們明白設施的新舊程度會直接影響客人的住宿感受。請放心,我們已經將您的反饋作為重要參考,並計劃在未來逐步對設施進行更新和升級,以確保為客人提供更加現代化和舒適的住宿環境。同時,我們也注意到了您提到靠近高速帶來的噪音問題。我們在前台已經準備了耳塞會來儘量減輕噪音對您的幹擾,為您提供一個寧靜的休息環境。對於您對我們服務人員的讚揚,我們感到非常高興。我們一直致力於為客人提供熱情、周到的服務,而您的肯定正是對我們工作的最大鼓勵。我們會繼續加強員工培訓,確保每一位客人都能感受到我們的關懷和尊重。此外,我們也很高興聽到您對早餐的評價。雖然我們的自助餐比較簡單,但我們會繼續努力提升早餐的品質和營養搭配,以滿足客人的口味和需求。同時,提供麪條等自選食品也是為了讓客人能夠根據自己的喜好選擇早餐,希望這樣的服務能給您帶來一些新鮮感。再次感謝您的選擇和反饋,我們期待在未來的日子裏,能夠繼續為您提供更加優質、貼心的服務。如果您有任何進一步的問題或需要幫助,請隨時與我們聯繫。我們全體團隊都準備好為您提供最誠摯的服務。祝您生活愉快,萬事如意!
Guest User
Business Room (Double Bed)
Stayed in Oct 2023
Travel with friends
1 review
1.7/5
Posted on Nov 6, 2023
Rubbish location, the room is super small, there is nothing nearby, extremely inconvenient, and extremely low value for money
Original TextTranslated by Google
Response from Property: 尊敬的客人對於您在我們酒店住宿期間所遇到的不便和不滿,我們深感抱歉。您的反饋指出了我們在位置選擇、房間大小以及周邊環境方面的不足,我們對此表示誠摯的歉意。我們明白,一個理想的住宿環境應該包括便捷的地理位置、舒適的房間以及完善的周邊設施。然而,這次我們未能達到您的期望,我們深感遺憾。關於您提到的房間大小問題,我們會將其作為未來房間改造和升級的重要參考,努力為客人提供更加寬敞舒適的住宿空間。同時,我們也會加強對周邊環境的調研,儘可能為客人提供更加便利的住宿位置。我們非常重視您的反饋,因為這正是推動我們不斷改進服務的重要動力。我們將立即採取行動,對存在的問題進行整改,並努力提升我們的服務質量和性價比。為了彌補您的不便,我們願意提供適當的補償措施,如退款、優惠券或其他您認為合適的方式。請隨時與我們聯繫,告知您的偏好,我們將竭誠為您服務。再次對給您帶來的不便表示誠摯的歉意,並感謝您的寶貴意見。我們承諾將持續改進,確保每一位客人都能享受到滿意、舒適的住宿體驗。如果您有任何進一步的問題或需要幫助,請隨時與我們聯繫。我們全體團隊都準備好為您提供最誠摯的服務。
Guest User
Business Superior Room (2 Beds)
Stayed in Feb 2023
Family
2 review
1.0/5
Posted on Mar 27, 2023
Super poor, Home Inns can do this? Imagine for yourselves how dirty this quilt and pillow are
Original TextTranslated by Google
Response from Property: 尊敬的客人酒店已於2024年9月14日變更為:宿適商旅酒店(上海宜山路地鐵站店)。再次對您的遭遇表示誠摯的歉意,並期待在未來的日子裏,我們的服務能夠贏得您的滿意與認可。
Guest User
Business Room (Double Bed)
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 16, 2023
First of all, I would like to praise the front desk guy who is on the night shift. From the perspective of the customer, he is considerate of the customer. I would like to express my gratitude here. I would also like to thank the other lady who is on the day shift. She looks young, very gentle and enthusiastic. Very good, including the cleaning lady with short hair, who is also very comfortable, overall very satisfied, I wish you a happy life
Original TextTranslated by Google
Response from Property: 尊敬的客人非常感謝您對我們酒店的正面評價,特別是您提到前台服務態度很好以及房間很乾凈,這對我們來説是非常寶貴的肯定。我們一直致力於為每一位客人提供優質的服務和舒適的住宿環境,您的滿意正是對我們工作最大的鼓勵。前台團隊始終秉持着熱情、專業、細緻的服務態度,力求讓每一位客人都能感受到家的温暖。同時,我們也非常注重房間的清潔與衞生,確保每一位客人都能在一個乾淨、整潔的環境中休息。您的反饋不僅是對我們工作的認可,更是對我們未來不斷提升服務品質的激勵。我們將繼續努力,不斷優化服務流程,提升服務質量,以期在未來的日子裏,能為您提供更加滿意、舒適的住宿體驗。如果您在住宿過程中有任何建議或需要幫助,請隨時與我們聯繫。我們全體團隊都期待着您的再次光臨,併為您提供更加優質的服務。再次感謝您的肯定和支持!
Anonymous User
Business Room (Double Bed)
Stayed in Mar 2023
Couples
10 review
1.0/5
Posted on Apr 16, 2023
Let me talk about the conclusion first, friends who want to experience the "floor-level service" of Home Inns in recent years at a high price, it is absolutely right to choose this hotel, absolutely right.
The following answers start from the perspectives of "different", "safety and professionalism" and "facilities retro".
1. Be different. I have stayed at Homeinn many times and there are also members. I have always checked out at 2:00, but this time I was told by the front desk to check out at 12:00. I think I am unlucky, there is nothing I can do, after all, there are not many customers who can speak well, and there are many front desks with black and white.
2. Be safe and dedicated. At 4:30 in the morning, I was woken up by a couple in 301, the opposite door. (It’s not what you think, it’s a quarrel or even a fight). After a long time without any results, I was so angry that I went out and knocked on the door with the security guard, but the man rushed out with a loud roar (the movement of opening the door smashed the mirror behind the wall) as if he was going to hit me, I I was also frightened immediately, and when I looked back (the climax was coming), the security guard slipped away. . . There is no one left...then I have no choice but to leave in resentment, haha. I can only say that the employees of Home Inns have an amazing sense of risk avoidance, and their ability to protect themselves is admirable. The whole industry should learn from it.
3. The facilities are retro. The moment I opened the door and walked in, I felt that I had traveled to the Home Inn where I stayed when I traveled to Beijing in 2008. It was even slightly inferior: the small and pitiful room, the severely shrunk 1.5-meter "big bed", and the old room that could only stand one person The bathroom, the walls covered with mottled moldy cobwebs, the air conditioner and toilets with weird smells... It's a dream to go back to fifteen years ago!
I won’t talk about some other small things, such as the creaking bed, the socket, the electricity, the windows are not closed, the lights are dim, etc... Oh, and there is one more thing, there is only hot water in the shower, but not cold water (don’t ask me how I know that I endured it all the way) The temperature of 50 degrees peeling barely squeezed in the bathroom while grinning and washing hard)…
All in all, all in all, friends who read this comment and see my heartfelt words hope you leave quickly, there are a lot of cost-effective hotels outside. But if there are friends who think that I am exaggerating, or think that I am a trustee, you are very welcome to go to taste it by yourself. It is luck to meet a hotel like this that easily lowers the industry standard by itself, and I will definitely do it for you. Your comfortable life adds billions of troubles, leaving you with precious memories that will last a lifetime, and then don't forget to come back and give me a like, thank you.
Original TextTranslated by Google
Response from Property: 尊敬的客人首先,我們對您在本次住宿中所遭遇的不愉快體驗表示最深的歉意。您的反饋如同一面鏡子,映照出我們在服務與管理上的不足,對此我們深感自責。1關於您提到的退房時間問題,我們承認這是我們在會員權益對接及溝通上的失誤。通常情況下,如家酒店會為會員提供延時退房服務。此次因攜程平台與如家系統對接問題導致您的會員身份未能及時識別,給您帶來了不便,我們深感抱歉。我們將立即與攜程平台溝通,優化會員識別流程,確保此類問題不再發生。同時,我們也將對前台員工進行再次培訓,提升他們的服務意識與問題解決能力。2關於您描述的安全事件,我們感到非常震驚與不安。保安人員的行為顯然違背了我們的服務標準與職業操守,我們對此表示強烈的譴責。我們已立即對涉事保安進行嚴肅處理,並加強了對全體員工的安全培訓與應急演練,以確保在類似情況下能夠迅速、有效地保護客人安全。我們承諾,將不遺餘力地提升酒店的安全管理水平,為客人營造一個安心、舒適的住宿環境。3對於您提到的房間設施問題,我們深感愧疚。我們明白,陳舊的設施與落後的環境已無法滿足現代客人的需求。因此,我們已制定詳細的改造計劃,將對房間進行全面升級,包括更換大床、改善浴室條件、粉刷牆壁、更新空調與衞浴設施等,以提供一個更加現代化、舒適的住宿空間。此外,關於您提到的其他問題,如床嘎吱響、插座沒電、窗户關不嚴、燈光昏暗以及洗澡水温問題等,我們都已記錄在案,並將立即進行排查與修復。再次對您的不愉快體驗表示誠摯的歉意,並感謝您的寶貴意見。我們深知,只有不斷聽取客人的聲音,才能不斷進步。我們承諾,將全力以赴地改進服務與設施,以期在未來的日子裏,能夠為您提供一個更加滿意、舒適的住宿體驗。若您有任何進一步的問題或需要幫助,請隨時與我們聯繫。我們全體團隊都準備好為您提供最誠摯的服務,並期待您的再次光臨。
Response from Property: 非常感謝您對我們酒店的寶貴評價!得知您對我們的位置、設施衞生及服務都感到滿意,我們感到非常高興和鼓舞。您的認可是對我們團隊最大的獎勵,也是我們不斷追求卓越服務動力。我們深知在上海這個繁華都市中,找到一個既舒適又經濟實惠的住宿之地不易,因此一直致力於為每一位賓客提供温馨如家的住宿體驗。您提到酒店靠近宜山路地鐵站,確實為我們的賓客提供了極大的交通便利,這也是我們地理位置的一大優勢。對於您表示下次出差還會選擇我們酒店,我們深感榮幸並期待您的再次光臨。我們將繼續努力,不斷提升服務質量,確保每一次入住都能讓您感受到家的温暖和舒適。再次感謝您的支持與肯定,期待與您的下次相遇!祝您工作順利,生活愉快!