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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1737)
Positive reviews(1704)
Reviews with photos/video(210)
Delicious breakfast(267)
Offers pick-up/drop-offs(220)
Close to amusement park(160)
Has play area for children(129)
Friendly front desk staff(95)
Perfect for kids(32)
Awesome gym(28)
Luxurious(21)
Negative reviews(33)
GOH POH WENG
Superior Double Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Awesome place which is near to Disney land and the staff is so friendly that they upgrade our room will stay again next time
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation, and parent-child super large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your five-star review! Your satisfaction is our unremitting pursuit, and we will continue to work hard to ensure the quality of our service. We look forward to your next visit!
Regina
Superior Room (2 beds)
Stayed in Apr 2024
Family
9 review
4.5/5
Great
Posted on Apr 13, 2024
Hotel is out of nowhere, nothing in the district, nearest metro station is around 20 mins drive away. However it is close to airport and Disneyland, hotel provides shuttle bus to there as well. Overall a very classy hotel, just poor location.
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation, and parent-child super large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your support and recognition of the hotel. If you are still satisfied with your stay, remember to give us a five-star rating! Your satisfaction is our unremitting pursuit, and we will continue to work hard to ensure the quality of our service. We look forward to your next visit!
61609327
Superior Room (2 beds)
Stayed in Aug 2024
Family
14 review
4.8/5
Amazing
Posted on Sep 4, 2024
When visiting Shanghai Disneyland, choose the "hotel + ticket" package recommended by the travel agency. The hotel has a special car to shuttle to and from Shanghai Disneyland. It is about a 15-minute drive away on the highway. The location is remote and the price is affordable.
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Guest User
Family Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The room is big, more than enough for a family of four, clean and sanitary, and the service attitude is good.
We booked a standard room on the second day. The hotel took the initiative to upgrade it to a parent-child room on the first day for our comfort. There was no trouble of changing rooms. I like the humanized service.
The breakfast is also good. I will stay here next time.
Original TextTranslated by Google
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation and parent-child super-large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your five-star praise! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure our service quality and look forward to your visit again!
Guest User
Family Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The room was very clean, the hotel restaurant tasted very good, the a la carte prices were reasonable, and they also provided pick-up and drop-off to Disneyland. It was a satisfying trip.
Original TextTranslated by Google
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation and parent-child super-large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your five-star praise! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure our service quality and look forward to your visit again!
Guest User
Parent-child Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Because the typhoon flight was canceled, the airline helped arrange the hotel. As soon as we arrived at the hotel, the hotel service staff helped us with our luggage. They also enthusiastically informed us that we could dine in the restaurant. If we had any housekeeping needs, we called the counter and the waiters immediately sent them to the room. The front desk staff are very friendly and eager to provide all kinds of help. They provide airport drop-off service when leaving. The driver also arrives early and is on standby, making the trip comfortable.
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Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
13 review
4.8/5
Amazing
Posted on Jul 27, 2024
The service was very good. The flight was delayed until 23:00, and the hotel's housekeeper was waiting for us at the airport. When we arrived at the front desk, we were given an upgraded room. Fruits were also delivered to the room. We were also sent to the airport the next day. The only downside is that there seems to be infrastructure construction near this section of the hotel, which can be a bit noisy around 8 am. I hope this problem can be solved after the infrastructure construction is completed.
Original TextTranslated by Google
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation, and parent-child super-large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your support and praise for the hotel. If you are satisfied with this stay, please remember to give us a five-star rating! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure our service quality and look forward to your visit again!
Halihali
Superior Room (2 beds)
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The hotel is clean and tidy. It has been many years since I first stayed there in 2018. If you come to Pudong Airport or go to Disneyland, you will choose to stay in this hotel. There is also airport pick-up and drop-off service. After all, this hotel is themed as a parent-child hotel.
Original TextTranslated by Google
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation and parent-child super-large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your five-star praise! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure our service quality and look forward to your visit again!
ZH_1989
Family Room
Stayed in Jul 2024
Family
15 review
4.0/5
Very Good
Posted on Aug 3, 2024
I took my kids to Disneyland and booked two rooms. The breakfast was not very rich, but the restaurant was quite large. There was a shuttle bus to the Disneyland Hotel, which was very convenient. Overall, the stay was OK. The price/performance ratio was quite high. It was also close to Pudong Airport.
Original TextTranslated by Google
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation, and parent-child super-large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your support and praise for the hotel. Regarding the breakfast problem you mentioned, we have notified the kitchen to adjust the dishes! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure our service quality and look forward to your visit again!
Guest User
Family Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 8, 2024
There is a special car to pick you up when you get off the plane. The welcoming service is very good. The hotel is very clean and suitable for bringing children to play. The parent-child room is very spacious and the children like it very much. There is a special car to pick you up to Disneyland, which is also very convenient. Recommended!
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Guest User
Superior Double Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
It is very convenient to go to Disneyland. You can book a hotel bus. The room is clean and the hotel's breakfast buffet is also very rich. Overall, the experience is very good
Original TextTranslated by Google
Response from Property: Thank you for experiencing the exquisite and elegant, leisure, vacation, and parent-child super-large (760 rooms) hotel under Shanghai Zhiwei Century! Thank you for your five-star praise! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure our service quality and look forward to your visit again!
Hulixiaoyao1888
Superior Double Room
Stayed in Jun 2024
Other
16 review
5.0/5
Outstanding
Posted on Jun 16, 2024
I had a flight in the morning and chose this hotel because I didn’t want to be in a hurry. There was an unexpected surprise. First of all, the service was enthusiastic. It was already past 10 pm when we arrived at the hotel. The receptionist even offered to help us with our luggage. After checking in, we were upgraded to a room type. The hotel proactively informed us that there are shuttle buses to the airport and Disneyland. If you need help making an appointment, the service was really in place. The overall environment of the hotel is also very good. The rooms are large. The most considerate thing about the hotel is that the service is responsive to requests and the response is quick. I must like it.
Original TextTranslated by Google
Response from Property: Thank you for experiencing Shanghai Zhiwei Century's ultra-large (760 rooms) hotel that is exquisite and elegant, integrating leisure, vacation, and parent-child care! Thank you for your five-star review! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure the quality of our services and look forward to your visit again!
Alisidiwutianxi
Superior Double Room
Stayed in Jun 2024
Family
6 review
2.7/5
Posted on Jun 4, 2024
! ! ! I don’t recommend this hotel very much. It doesn’t meet the five-star standards at all.
I chose this hotel to go to the safari park on the weekend. This hotel is close to Ueno and Shangdi and can arrange shuttle bus transfers. I checked Ctrip's 4.7 rating (high score). Based on the above advantages, I chose this Zhiwei hotel. Century Hotel.
But the actual experience is very different.
1. This hotel is a private enterprise and does not have much experience in five-star hotel management. The hotel service staff are mainly technical secondary school interns with good attitudes but no service experience.
2. The carpet in the hotel lobby is extremely unclean, even very dirty
3. The sound insulation is extremely poor, the walls are very thin, and you can clearly hear the voices next door. I went to bed at 10 o'clock that night and was woken up by the sound of the TV next door at 1:30 in the morning. If you want to have a peaceful sleep, don't choose this place. Hotel. The windows of the room were single-layer glass, and at around six o'clock in the morning, I was woken up again by the sound of firecrackers far outside the window. The room door has no soundproofing effect, and the sound from the corridor can be heard clearly.
4. The room facilities are very low, the TV screen is very small, the hair dryer has no quality at all (the wind power is very small), the toilet has to walk for a minute from the bed, the room feels large and empty, and the hotel is not willing to spend on hardware facilities Input costs.
5. The breakfast in the restaurant has a single variety. The only fruits available that day are watermelon and oranges.
6. The commercial street inside the hotel is messy, and all the shops in the commercial street are outsourced. There is a supermarket (actually a small shop) in the hotel. The price is slightly expensive, but the hygienic environment is worrying. There are massage parlors, bakeries, and souvenir shops in the commercial street. , game rooms, and nursing home sales departments gathered together, and it was unclear whether the hotel's strategic positioning was a parent-child hotel or a resort hotel.
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6/7
Response from Property: Dear guests: Thank you for experiencing Shanghai Zhiwei Century - a super large (760 rooms) hotel that is exquisite and elegant, integrating leisure, vacation, and parent-child integration! We are very sorry to have brought you a bad check-in experience. We sincerely apologize. (1) Regarding the service issues you mentioned, we will strengthen staff training and optimize services. (2) Regarding the carpet problem in the lobby you mentioned, the hotel will clean the carpet every week. (3) Regarding the breakfast issue you mentioned, we have notified the kitchen to adjust the breakfast dishes. Finally, I wish you a happy life!
Guest User
Deluxe Parent-child Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The kids liked the tent in the room very much. The staff had a very good service attitude. There was a shuttle bus directly to Disneyland. The breakfast was also very rich. I will choose this place again next time I go to Disneyland.
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Anonymous User
Superior Double Room
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 5, 2024
Although the room is small, it is clean and comfortable! The service is attentive and considerate. There is also a shuttle bus to surrounding attractions. It is very close to the Bund and Nanjing Road on foot.
Original TextTranslated by Google
Response from Property: Thank you for experiencing Shanghai Zhiwei Century's ultra-large (760 rooms) hotel that is exquisite and elegant, integrating leisure, vacation, and parent-child care! Thank you for your five-star review! Your satisfaction is our unremitting pursuit. We will continue to work hard to ensure the quality of our services and look forward to your visit again!