Guest User
June 1, 2024
Not satisfied, very dissatisfied
Facilities: The hotel bathroom was not equipped with water retaining strips, causing all the water after taking a shower to leak into the room.
Service: I went to the toilet at around 3:00 in the morning and fell down when I stepped on water that seeped into the floor of the room. Because the wound was deep, the front desk had a better attitude at the time. No one asked me to collect my certificate at that time, so I hurried to go first. I went to the hospital for medical treatment. After the diagnosis, it was already around 4:00 in the morning when I returned to the hotel. I was very tired after not sleeping for a long time. Then the hotel also said that I could go to rest first. The communication at that time was about all the medical expenses. It must be borne by them. As for other compensation and subsequent processing, the leader will give us a satisfactory answer when he comes to work at 9:00 the next morning. When we plan to check out at 12:00, he will come over and ask them what they have done. As a result, a person in charge was sent, saying that he had no idea about this matter. The front desk clerk last night was also a temporary employee. What she promised us was only her personal behavior. She also said that I was not here. I don’t know what caused the fall or what caused it. The hotel can only provide discounts for room upgrades. I would like to advise all young people to remember to pay attention to personal safety when staying in the hotel. If you encounter the same problem, please obtain evidence as soon as possible. And promptly call the person in charge to solve the problem in person. If you have time, it is best to call the police and protect your rights! !
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