Shanghai Lujiazui Shanghai Center Atour Hotel Guest Reviews
4.8/5
Excellent
2600 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2600)
Positive reviews(2567)
Reviews with photos/video(618)
Delicious breakfast(450)
Easy to get around(278)
Friendly front desk staff(263)
Close to metro(149)
Perfect for business trips(136)
Small room size(33)
Quality towels(32)
Delicious buffet(12)
Negative reviews(33)
Guest User
Executive Queen Room
Stayed in Jun 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Jul 11, 2024
Very nice hotel, new, clean and very well equipped. Excellen value for money in Shanghai -Pudong area.
To improve: You have to insist to use International credit card.
Response from Property: Thank you for your advice. We will give feedback to the headquarters about this matter. We will try our best to improve the system.
Anonymous User
Superior Queen Room
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 1, 2023
Very good location, just less than 5 minutes walk from the metro. Family mart opposite the hotel, with some local food nearby.
Staffs were very friendly, help out whenever u needed them.
Room was very comfy, except pillow can be better. Everyday refilled drip coffee was the best for a morning coffee person.
Bonus point is free laundry service 🤍
Would definitely come back here next time when we visit!
Response from Property: In a perfect journey, there is always unexpected warmth and touch. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our biggest driving force for progress. No matter how much we do, it is worth it. We believe that guests are family members, so that every trip you take will make you feel like you are home. The care, thoughtfulness, care and warmth of your family members are all The most sincere gift that every Duo'er gives to you. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere that is different from other hotels. I hope to meet you again.
Rosa09
Superior Queen Room
Stayed in Oct 2023
Family
3 review
4.2/5
Very Good
Posted on Nov 26, 2023
location: quite close to the metro, take note as of 27 November not all exits are open, the closest exit is at Exit 3 and lift is at Exit 4. It's about 15 ~ 20 min bus ride to the popular Lu Jia Zui district :)
Service: extremely good! They allowed us to leave our luggages 3 days before our actual booking since we were heading to another city. Staff immediately came out of the hotel to help us with our luggages the moment we got off our Didi and served us water and tea
Room: it was well stocked with bathrobes, slippers, coffee, tea and to-go cups! Space was sufficient to open up 2 luggages. Bed was also comfortable with 2 different types of pillows and there were plugs on both sides of the bed.
Response from Property: Hello dear friend Duo, I am very happy to see that you have written a positive review for the hotel. Due to the significant impact of the 5 comments on the hotel, would you like to leave a contact information to contact you? Looking forward to your reply~Wishing you a happy life~
Selly777
Superior Queen Room
Stayed in Jul 2024
Family
20 review
5.0/5
Outstanding
Posted on Aug 21, 2024
convenient location, clean, and friendly staff. Thanks for the gift.
Response from Property: 亞朵,總有不期而遇的温暖。悄悄告訴您,亞朵的服務都有個很洋氣的名字哦,百分百奉茶,夜驛膳暖,別有甘泉......喜歡的話,以後常來哦,滿意只是起點,驚喜和感動才是目標,朵兒還有更多的服務體驗,更多的驚喜期待您隨時來探索,歡迎常來哦~
Lily
Superior 2-bed Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 12, 2024
I tried 4 different Atour hotels during this China trip. This is the one I liked the most so far. The 2-bed room is very clean and spacious. The hotel staff are very friendly and professional. The breakfast is super yummy and fresh. The laundry facility is very convenient and efficient. I would definitely come back.
Response from Property: 亞朵,總有不期而遇的温暖。悄悄告訴您,亞朵的服務都有個很洋氣的名字哦,百分百奉茶,夜驛膳暖,別有甘泉......喜歡的話,以後常來哦,滿意只是起點,驚喜和感動才是目標,朵兒還有更多的服務體驗,更多的驚喜期待您隨時來探索,歡迎常來哦~
Hong
Superior Queen Room
Stayed in Mar 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Apr 5, 2024
Rooms are not big, but space is very well utilized. Cleanliness top, and equipments in the room are quite new and sturdy. Negative: some rooms require you to walk down a few steps of stairs, which is a annoying if you have a lot of luggage
Response from Property: 非常抱歉未能讓您有個完美的入住體驗,方便留下您的聯繫方式嗎,朵兒很願意聆聽每位客人的真實意見,收到後朵兒立即整改
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 6, 2024
Great service and location. Atour us focused on the customer experience and you can tell. The mini fridge is stacked with free stuff.
Response from Property: 想您所想,及您之所有,這是朵兒們一直以來所信奉的。滿意只是起點,驚喜與感動才是我們一直要尋找的方向。謝謝您的評價,我們會繼續努力,期待您的下次入住。等您哦~~
Viktoria Radnaeva
Superior Queen Room
Stayed in Apr 2024
Business travelers
76 review
5.0/5
Outstanding
Posted on May 8, 2024
Comfortable clean place to stay during the business trip
Response from Property: 親愛的朵友,您好啊!感謝朵友的滿分好評,誇的朵兒都有點害羞了呢!在朵兒家,滿意只是起點,驚喜和感動才是朵兒家永遠的目標呢,朵兒也會更加努力帶給您更愜意的體驗,不辜負每一位朵粉的喜愛,期待您的再次入住,我們約好了喲!
ILSHAT SH
Superior Queen Room
Stayed in Mar 2024
Business travelers
29 review
3.0/5
Posted on Apr 14, 2024
So small rooms. Location good. All hotel smoking smell.
Response from Property: 尊敬的客人,非常感謝您對我們酒店的反饋。我們非常重視您的意見和建議,對於您在點評中提到的問題,我們深表歉意。我們非常抱歉您對我們的客房大小感到不滿意。我們會盡快檢查並改進我們的客房設計,以提供更加舒適的住宿體驗。同時,我們也會加強對客房的清潔和消毒工作,確保每位客人都能享受到一個乾淨、衞生的住宿環境。關於酒店內的煙味問題,我們深感抱歉。我們已經採取了一系列措施來減少煙味的影響,包括加強空氣凈化器的使用和加強對吸煙區域的管理。我們會繼續努力,確保每位客人都能享受到一個清新、舒適的住宿環境。最後,我們再次感謝您的反饋和支持。我們會繼續努力改進我們的服務和設施,為每位客人提供更好的住宿體驗。如果您有任何其他問題或建議,請隨時聯繫我們,我們將竭誠為您服務。
Hui Ning
Superior 2-bed Room
Stayed in Jul 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Aug 21, 2024
Good services and well maintained
Response from Property: 亞朵,總有不期而遇的温暖。悄悄告訴您,亞朵的服務都有個很洋氣的名字哦,百分百奉茶,夜驛膳暖,別有甘泉......喜歡的話,以後常來哦,滿意只是起點,驚喜和感動才是目標,朵兒還有更多的服務體驗,更多的驚喜期待您隨時來探索,歡迎常來哦~
dizzlocca
Deluxe Queen Room
Stayed in Nov 2023
Business travelers
39 review
4.5/5
Great
Posted on Dec 17, 2023
good petite hotel. the roomwears are too small. i want hand lotion next time.
Response from Property: 謝謝您對朵兒的認可哦,朵兒家提倡鄰里服務,我門認真對待每一位到店的用户,用心服務,讓您出門在外,能在亞朵也感受到家的温暖
Erik’s
Superior Queen Room
Stayed in Aug 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Dec 10, 2023
Booked 3 rooms x3 nights to attend SNIEC trade show. Rooms are clean and comfortable, but on the small side. Front desk staffs were professional and friendly. Not much to complain about the hotel considers the $. But beware when travel to it, there are 2 Atour on same street within a mile of each other. There are some restaurants within 5 min walking distance. The ********* restaurant across the street is pretty good.
Response from Property: 一次不經意的相遇,早已在心底埋下了伏筆,謝謝您給了我們讓您體驗的機會,也謝謝您對朵兒的好評,希望亞朵會是您旅途上一道靚麗的風景,朵兒期待再次與您擦出愛的火花~
Guest User
Superior Queen Room
Stayed in Jul 2024
Business travelers
61 review
3.2/5
Posted on Nov 23, 2024
It was a bit far off.
Response from Property: 尊敬的客人,非常感謝您對我們酒店的反饋。我們非常重視您的意見和建議,對於您在點評中提到的問題,我們深表歉意。 我們非常抱歉您對我們的客房設施感到不滿意。我們會盡快檢查並改進我們的客房設計,以提供更加舒適的住宿體驗。我們再次感謝您的反饋和支持。我們會繼續努力改進我們的服務和設施,為每位客人提供更好的住宿體驗。如果您有任何其他問題或建議,請隨時聯繫我們,我們將竭誠為您服務。
Guest User
Superior 2-bed Room
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2023
Clean and tidy room. Pleased and helpful stuff. They provided all I need. Very nice stay here.
Response from Property: 收到您這麼誠懇的鼓勵,朵兒真是感動至極~金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,非常感謝您對朵兒的支持和鼓勵,朵兒會繼續用心服務好每一位家人,希望想起朵兒的時候就是温暖的~歡迎您再來哦~
Weishiuh
Superior Queen Room
Stayed in Jul 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Aug 17, 2024
It's a good stay
Response from Property: 亞朵,總有不期而遇的温暖。悄悄告訴您,亞朵的服務都有個很洋氣的名字哦,百分百奉茶,夜驛膳暖,別有甘泉......喜歡的話,以後常來哦,滿意只是起點,驚喜和感動才是目標,朵兒還有更多的服務體驗,更多的驚喜期待您隨時來探索,歡迎常來哦~