Crowne Plaza Hotels & Resorts Hotels in Shanghai

This hotel really really enjoy to stay, near everything and have anything we need. The staff also very helpfull and so kind, Sunny Sang if im not mistaken, she help me a lot and i do surely give 100 STARSS FOR THIS HOTEL

I reserved the Crowne Plaza for a friend staying in Shanghai. We have been guests at the Crowne for many years, with many stays at the Beijing Wangfujing location (although it is no longer there). The Crowne is reliable, clean, and a home away from home. Your employee, Jimmy, was super helpful. My friend left an envelope for me at the front desk, and Jimmy made sure that I received it. His kindness and generosity included a room upgrade and free breakfast the next time there is a stay at Crowne Plaza Shanghai. Thank you Jimmy! Hope to stay at the Crowne again in the future!

Stayed here on a last-minute reservation after a missed train. We were in and out within 12 hours, so really just a brief night stay. That said, service was quick and staff were helpful, wheeling our luggage into the hotel from our taxi and up to our room. Room was very large and comfortable. Grabbed carry out / take away from one of the hotel's on-site restaurants (The Bistro) and they delivered it to our room without charge. Walked the next morning to the nearby train station; takes about 10-15 minutes and there are lots of stairs, so be aware. The front desk offered to call a taxi, but we declined.

Xiayang Lake Crowne Plaza Hotel is an impressive five-star hotel with impeccable service, facilities and environment. The hotel is located on the shore of the scenic Xiayang Lake, with a quiet and beautiful environment, making people feel relaxed and comfortable away from the hustle and bustle as soon as they check in. The rooms are spacious and bright, with modern and elegant decoration style, comfortable bedding, complete facilities, especially the floor-to-ceiling windows, so that people can enjoy the lake view. The hotel's catering service is also excellent, with a rich variety of breakfasts, Chinese and Western cuisine, to meet the taste needs of different guests. In addition, the hotel's gym, swimming pool and other facilities are all available, providing guests with an excellent leisure experience. The most worth mentioning is the service attitude of the hotel staff, which is warm, thoughtful, and meticulous, making people feel at home. Whether it is a business trip or a leisure vacation, Xiayang Lake Crowne Plaza Hotel is an excellent choice and highly recommended!

In order to set off fireworks and not want to go out of town, we chose to stay in the theme children's suite of this hotel in Jiading again. The two-bedroom and one-living room are relatively large and suitable for everyone's Spring Festival gatherings. The slide can keep children playing for a long time. Unexpectedly, the air conditioner in the master bedroom was broken and could not be repaired after inspection. However, the front desk and room staff provided very good service, actively solved the problem, rearranged the room, and cleaned the room at an acceptable time to re-arrange our stay. Although the hotel facilities are a bit old, I feel that the hotel service is still very good after two stays, and the breakfast tastes good!

The hotel's appearance is unique, magnificent and elegant. As you enter the lobby, you will be greeted by a luxurious and warm atmosphere. The warm reception of the staff is refreshing, and their friendly smiles and professional service attitude have left a deep impression on me from the beginning. The room is spacious and bright, and the layout is exquisite and elegant. Every corner is spotless, and the bed is soft and comfortable, as if you are in the clouds. The facilities in the room are not only complete but also of high quality. The hotel's catering is unique. The breakfast is rich and varied, with fresh fruits, exquisite pastries, and steaming porridge to meet the needs of various tastes. The dishes in the Chinese restaurant are delicious and the authentic flavor is memorable. The atmosphere of the Western restaurant is romantic and elegant, and the food and environment complement each other. The leisure facilities are also very complete. The gym has advanced equipment and the swimming pool has clear water. It is a great enjoyment to be able to relax here after a busy day. Throughout the stay, the hotel's service has always been meticulous. Whether it is the patient answers at the front desk or the timely response of the room service, people feel real care.

I extended my stay one more night because I really like their rooms as well as their buffet breakfast. All the staff I encountered in this hotel are very hospitable. The room is luxurious, spacious with a nice view. Got a complimentary room upgrade as well. The peacock is exquisitely beautiful located at the very entrance of the hotel’s front lobby. Will come back again.

The room is fully equipped, clean and tidy, the environment is elegant and comfortable, the service is very considerate, it is comfortable to live in, and it feels so high-end, ៸៸៸៸᳐⦁⩊⦁៸៸᳐ ੭ﾞ

The room is big, but generally speaking, it is an old hotel and cannot be compared with new hotels. The breakfast has rich varieties and the stay experience is quite good. Fudan University is next to the hotel, which has a very cultural atmosphere.

It's a lovely Ski Resort, the snow world and water park are just next door. Very close to the airport but far away from rest of the main attractions. Staffs are friendly and helpful, need to give a special thanks to Jansen who helped with my check in, and prior to my check in he's been very helpful and attentive to all my questions and requests. Gary was another staff I like to give praise to. Then there's another lady but I didn't remember her name. Then there's a gentleman at the lobby, who's very professional, supportive and very patient with my broken Mandarin, who helped me ship out some of our belongings. Mr Dai (戴先生) We stayed for 3 nights, it was a one night stay and eventually we spent the whole weekend at the resort, so didn't get to see Shanghai much. My kid said the world park isn't cold but nothing much to do, mant rides and facilities are shut down (maybe bevause of winter time?) turned into 3 nights, Ski park ticket is 30%+ more expensive during the weekends. I had a terrifying experience at the help desk from the Ski park though, very unprofessional staff. Otherwise, rest are great. Love our room type, the bath tub is basically a mini spring, highly recommend to take a hot bath each night. Nice decor, clean and bright. Nice chilling lobby. Breakfast is wonderful, wide selections. Lunch set and a-la-carte menu are both ok. Dinner buffet sucks though, I will stay away from the dinner buffet if possible! Food are all dried up, crab legs is a joke, food presentation not appealing, not many options. The operations and management of the dining definitely need some work done. Only one dining place, lobby offers refreshment only. But overall, is a great hotel, friendly and supportive staffs, clean, and no smokes!!!!