Hotels Near Heritage Carriage Rides in Sevier County

We have stayed here several times in the past. As you can see by my previous reviews. Unfortunately the renovations must have been cosmetic. The place again is looking very tired. I actually watched a cleaning lady use a lint roller type of contraption on the end of a broom handle to “vacuum “ the floor. Not one vacuum cleaner was seen anywhere on premises with any cleaning lady. One lady foot mopped the bathroom floor with a dirty guest towel. It’s like a restaurant, once you see the bad things no matter if they improve, you can’t unsee it. So I’m done with this hotel. I’m sure it happens everywhere but when you see it. 🤔🤔 you start questioning everything . The breakfast was like it was cooked way earlier. We got there at 7:30 and the biscuits were rock hard. We asked for fresh and she said that’s it. The eggs were room temp and everything else is mediocre. The waffles were good. Very low grade syrup. It’s Best just use butter and fruit. I get it times are changing and food prices are rising, but if it’s sub par just stop offering it. The room prices were on par with others around the area but the amenities were definitely lacking here. The whole place smelled like my grandparents basement from the 70’s. Not too terrible but a definite musty damp smell no matter where you were in the hotel. Beds were comfortable, room was adequate once you stopped noticing the musty smell. BOTTOM LINE: This used to be my go to place for price and convenience and quality in pigeon forge. Maybe it’s a combination of factors, staff, environment, inflation etc why they have let it get into a motel 6 category but I’m done with this place for good or until some SERIOUS changes are made. We had a family weekend and we had three rooms here. All members felt the same as I do. Unfortunately it was me that made the reservations for the family so I had to endure the complaints. I WOULD NOT STAY HERE AGAIN OR RECOMMEND ANYONE ELSE TO UNLESS SOME LARGE CHANGES ARE MADE. **side note. Front desk staff were very friendly and professional

Our check in with Shashell was easy. The location is convenient and within walking distance of many attractions. The room smelled and was clean, and the bed was very comfortable. There were quite a few people coming and going at the hotel but it was very, very quiet. The breakfast buffet had decent scrambled eggs and sausage. We decided to stay one more night and Shashell made that happen easily. We enjoyed our vacation in the Smokeys!

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

We generally stay at Tru when we travel because they are newer and always feel clean. This one was no exception. .the staff was great and we enjoyed the roof top deck. My only complaint and why I have it four stars is because our room Was on the side of The Ripken experience and they blast music starting at 7:00am I told late into the night . Either the music Is incredibly loud or the windows are incredibly thin but either way we could clearly hear the music in our room and it was annoying when trying to relax. I would stay here again but on the other side of the building .Make sure to choose an even numbered room.

Good service, enthusiasm, free upgrade

Upon arrival noticed that the place was freshly painted, freshly renovated Cutest fall decorations, felt very comfortable environment. Staff was extremely nice. Rooms were extremely clean. Complementary breakfast was a plus would highly recommend this place especially for the price.

Nice room and location. We were able to get a river view room on the 2nd floor. It also overlooks Parkway, and the Titanic Museum, Hatfield V McCoy, Wonderworks, and Beyond the Lens could be seen not far away. It's a little bit noisy there starting in the morning but we didn't notice any noise during sleep time. The indoor pool was the only one open. It's not really big but it's nice. Breakfast was a hot, buffet-style hotel meal. Waffle maker, scrambled eggs and/or bacon, coffee, hot chocolate, french vanilla hot chocolate (not chocolate of course), various pastries, cereal, OJ, yogurt (with nuts and granola available). What I ate of that was good. We stayed 3 nights during our Spring Break. The area was extremely busy all the time. Pigeon Forge provides convenient access to Great Smoky Mountains National Park.

My family's favorite place to stay in the Smoky Mountains. Indoor swimming pool and hot tub, employee service, and location is the best. I always recommend this place to friends and family. Can't wait to go back!

The housekeeping staff was very helpful. The room was clean and spacious. We were in the building across the river. Member of party was not able to walk to breakfast area and the parking area was severely lacking enough spaces (not to mention hard to maneuver in). So we were never able to take advantage of the complimentary breakfast. The parking area for the room itself was small. There were cars having to park wherever they could. The kids really enjoyed the geese and ducks and other critters we saw in the area. By being on the first floor, we were able to enjoy the animals up close. And we enjoyed being next to the river. It was very peaceful.

This is a very old hotel so don't expect luxury. The Rooms were large with great large glass windows and doors that open to a balcony to sit outside. The rooms were clean and the A/C was ICE COLD the way I like it. The hot water for the shower was was great and hot. Our room was 210 and the best in my opinion we had lots of trees off our balcony so the birds ate bread right in front of us. The pool was a very fun pool that was two levels opened until 11PM. The putt putt was free. The Breakfast buffet was $8.95 and was abundant in choice and delicious, The location was great and convenient to walk everywhere. Grocery Store was across the way. I booked this 4 hours before I showed up and got the room for $51.00 Taxes are high state and resort taxes so beware. Oh and one last thing Parking was FREE great deal in itself because parking in this town is expensive. This hotel is located two buildings down from the Gatlinburg Covention Center.