Hotel Miramare & Spa

******DO NOT STAY HERE!!! Words can’t describe the experience we had here. I’ve travelled extensively and honestly NEVER ENCOUNTERED AN EXPERIENCE LIKE THIS. We were given an ATTIC ROOM WITH NO WINDOWS, a slanted roof that did not fit my 6 foot height and the entrance to which required a precarious walk along an unfinished walkway outside. None of this was disclosed when we booked this. They consider this a normal room in this hotel, it was not a discounted room, WE BELIEVED WE WERE BOOKING A NORMAL ROOM. The room alternated between sweltering hot due to it being the attic and freezing due to the AC blasting cold air into a tiny tiny room. When we checked in, we initially raised our concern with the front desk clerk and she apologized and assured us that they could move us rooms the following morning. The next morning, we came down to change rooms and were COMPLETELY GASLIGHTED BY THE STAFF. They first refused to change rooms, then they pivoted and wanted to shift us into a new room each morning so that we would have moved each day of our three night stay. All of these options, they insisted were going to cost us almost double the already OVERPRICED COST we had already paid through Booking. ThIS WAS NOT THE CRAZIEST PART. THE CRAZIEST PART was that the front desk clerk, Martino, kept saying that there was nothing he could do, that it was up to the manager. ALL THE WHILE, Andreoli, the manager, was sitting 5 feet behind him, refusing the speak to us. REFUSING! I kept asking if I could please speak with him directly, and he continued to refuse to talk with us, and Martino just kept saying that we should be interacting with him, but then claiming he, Martino, had no control, ‘because he is just a desk clerk.’ This was not a language issue, as I speak Italian and I heard Andreoli speaking perfect English. I have literally never encountering something like this in my life, where the manager is right there and refused to speak with us. IT WAS INCREDIBLY OFFENSIVE. When I raised the issue that the price they wanted to charge us for changing rooms was way over the standard price for the region, he said that Americans are wealthy and always willing to pay this cost because we earn so much more than Italians. If it were just a sub-par room, so be it. But I have never been treated this way while traveling, or been gaslighted in this way, Martino claiming that the desk clerk from last night who had offered us a room was wrong. Lastly, when we parked the car in their lot, they gave us a ride back to the hotel IN ANOTHER GUEST’S CAR! They lost our key in that car and now we are waiting for the hotel to take responsibility and get us our keys back. I REPEAT, DO NOT STAY HERE. We are still in a battle trying to get refunded from the rest of our stay, as after this crazy strange encounter and the way we were treated, WE DID NOT FEEL SAFE STAYING HERE.

The location is really superb, on a quiet bay. The public spaces of the Miramare are attractive, and the staff is very professional. After my stay I wrote the hotel with some suggestions as all was not really up to par. I did receive a polite acknowledgement and that was it. I dont intend to return. The reasons why are several : during a rainy week the so-called cinema did not function at all. It would have been easy to put on two films, one in Italian and one in English with a happy hour...Our bedroom contained a double bed that could not be divided, and a sofa bed. I had specifically asked for two twin beds. I was told that that would require an upgrade costing approximately 50% more....just for the record our bedroom cost 250 euros a night and that was by booking directly as a friend had recommended the hotel. Small details do count: at what is termed a family owned hotel there was not even a welcome card with fruit or chocolate. It may be family owned, but evidently management doesnt seek customers who return. There are other hotels at Sestri Levante.

Excellent stay !Very dedicated team. Breakfast was excellent. The spot is so amazing, with sea view in front of the hotel. the Suite Room is very clean. Congratulations to the management For sure, we will return back to this hotel to visit the Cinque Terre.

Hotel Miramare Sestri Levante is beautiful. Wonderful hotel, room, food, swimming and beach facilities. I would highly recommend this hotel to everyone. The beach area is beautiful. The hotel staff was very friendly and helpful. Stay here it is the place to be!!!!

We come here almost every year and rooms are a bit nicer as they seek to position themselves as a resort-spa, but turned off by charging to use their beach without saying anything. €30 each to lay out on the beach. That’s absurd to be at a beachfront and charge to use their beach! Our room (the last that was left) had a telephone-booth sized shower with no shelf to put anything. They do park your car which we have taken advantage of but know it’s a little tricky driving in. The new spa is ok but I would not be all that interested in the grotto-like small pool. The restaurant is fabulous but they no longer serve dinners on the beach (white tablecloth) which was a big, big draw for us. This is our last visit to the hotel, just not as intimate and special.