The Ambassador Seoul - A Pullman Hotel
Latest booking 15 hrs ago
Service staff (Jayden Park) was very unfriendly and unhelpful , when we asked him to point out to us , the location of the bus stop which would lead us to the airport limousine bus (to Incheon airport). We were very lost as tourists and did not know Korean language at all, and the need to know the exact bus stop point (in order not to miss our flight) is of utmost importance . The counter staff Jayden Park also gave us a very unwelcoming and unfriendly look when we insisted for his help to show us the bus stop location (which he reluctantly did after our many attempts , which was a very stressful experience for me as a tourist), it made me feel insecure and an immense upset feeling , totally unexpected for a five star Pullman hotel standard. Please review your counter staff performance . Not recommended for tourists.
Excellent
10 Reviews