Tru by Hilton Savannah Airport

It was just okay for us. We celebrated our 22nd wedding anniversary. Beds very uncomfortable & too firm extra pillows provided Clen & newer hotel Fast elevator complimentary tea & coffee Nice & updated bathroom with great body wash & lotion staff friendly Lots of TV channels & nice size TV No microwave in the room Fridge not very cold price reasonable easy check in breakfast not good at all. fresh fruit was fine Room on 4th floor near busy highway so very noisy while sleeping Conveniently near Tanger Outlet & many places to eat

We stayed at this hotel during a trip to Florida. The place was clean, but the floor was a bit sticky. The room was quite small and there wasn’t much room for our suitcases. The beds were fairly comfortable. The shower didn’t have much pressure and required a lot of rinsing . Breakfast was typical for this type of hotel except they did have a pancake maker too. Checkin was easy and all of the staff were pleasant. Overall IHMO a very basic hotel.

Loved the hotel, it is close to Savannah downtown which is absolutely beautiful. The rooms are apparently all the same, meaning, it was not possible to get a slightly larger room to accommodate us comfortably with myself, husband and baby. Nevertheless, this is by far the best gym I have experienced so far in the Hilton hotel group with workout videos to follow. The lake view is also beautiful.

I stay at hundreds of hotels each year and am a loyal Hilton Diamond member, but this hotel has me looking to book Marriott or Hyatt my next time through Savannah at least and possibly overall. While driving my daughter home from college in NC, I figured Savannah would be a good place to stop, get dinner and stay the night because there are so many hotel options right off of I-95 near the airport where I've stayed many times. Man, did I choose the wrong one this time. The staff was the most rude I've experienced at any Hilton property and when all said and done the hotel was way over priced. The Hyatt Place around the corner is a much better option and there is an excellent steak house (at least I was able to drive over to get a good quick meal and bring my daughter something back) attached to it.

I had a miserable experience staying at this location, where we had stayed since it opened. There was a horrible B.O. smell when we entered the room. Thinking it was because the air conditioning had not been run, we turned on the air to 68, full blast to get rid of it. The smell seemed to go away. When laying in the bed, it felt like things were crawling on us! AND to make matters worse! The air conditioning turned off in the middle of the night. In the morning, I complained to the front desk person who explicitly told me that there was an occupancy sensor which turns the air off if it doesn't sense people in the room. I then called Hilton Customer Service after getting home from our trip, who gas lit me and said it was because I had it on a "fan" setting not "cool" mode, which was an absolute lie. I have called Hilton twice since and have been ignored. I cannot believe the lack of customer service (it has been over a month that I have tried to get compensation) and decency of this hotel! NEVER EVER STAY HERE. I will never be a Hilton Honors member again. Extremely disappointed.

This is a great Hilton property! The team members that work here are friendly and helpful. Raine at the front desk is one of the best! There was a power outage in the area and the team members handled it so professionally. It's not easy when things go wrong, and they are not in their control! We enjoyed our stay and will return.