Kasa Jules Savannah

I have given this property 5 Stars in the past. We love the Diamond Suite and request it, but please adjust the toilet seat so that it sits on the bowl properly. It needed adjustment in September 2024 and still does. Unfortunately, the outside noise level has gone up. It seems like 1 a.m. is the curfew. It was LOUD, and on Friday night, two car alarms went off, which made me wonder if cars were being vandalized. There was an issue with the elevator both times we stayed. We love everything else about this place and will give it another chance.

4/10 If this were just a review of the apartment itself, it would be a 10! It was beautiful, and in a fantastic location! But… unfortunately, there are other considerations. On our first night when coming back from dinner, the elevator wasn’t working, and there are no internal stairs. The outside stairs led to locked doors. Their 24/7 help service is basically non existent, as we tried texting the number provided to get a reply that said that help service wasn’t working, and calling kept us on hold with no answer. It was well over an hour before someone answered and they were able to unlock a front door, at which point we truly thought we were going to have to find another hotel for the night without any of our things. The rest of the stay resulted in the elevator sometimes working and sometimes not, with a 24/7 help service that is not actually helpful, so we were never sure if we would be able to get to our room. For that reason, we cannot recommend staying here. The review right before ours from Karen worded the experience very well also! My recommendation to Kasa would be to have stairs available at all times to get up to the rooms since it seems the elevator malfunctions a decent amount.

Everything was beautiful, and the location is great! I would have liked to have a traditional coffee maker though. It also said that there would be earplugs, but there were none. The restaurant/bar on the corner was extremely loud, so I needed them. When I let them know we didn’t have any, they delivered them promptly, so that was nice. Overall, I would totally recommend this property. Parking is not available on property.

With Kasa & their no-humans/"tech-enabled hospitality" [a.k.a. We'll text you with lip service from our "Helpline" but never answer our phone.] , anticipate distress if you run into any issues at this unmanned abode! That, combined with a continually broken elevator but lots of stairs only accessible from another side of the building (read past review history!), near a theater and 24/7-occupied public park, leaves a major void in terms of convenience and security. Total exasperating sense of abandonment! Repeated (AI-generated?!!) apologies containing "better intentions". That doesn't cut it on the "hospitality" scale while one's on vacation, Kasa! Big PASS!!!

Beautiful luxury and spacious. Five star accommodation. Perfectly placed in the heart of Savannah Georgia. Only downside was not being able to use the elegant front doors highlighted on their pictures. Immaculately clean without the clutter of tourist literature.

What an amazing property! We stayed in the Opal Suite on the fourth floor. I didn't expect a true 1 bedroom suite and it was a luxury suite! The design was excellent. The location was 5 stars! Every amenity you need was within walking distance. We parked our car on the street and felt fine leaving it overnight. Parking is $1/hr from 8 am to 8 pm. After 8 pm it is free parking. You do have to be careful about parking on the correct side for street sweeping. The only thing I would complain about is the flashing Savannah Theatre sign, but we were able to close the interior shutters and block most of it. But if you are sensitive, it could bother you. They also had a SCAD film crew there very late at night. You definitely could hear them, but Kasa Jules provided you with a white noise machine if you wanted to use it. The hotel made our visit a stand out and we will be back!