Tru by Hilton Savannah Midtown Reviews

Very quiet and clean. Friendly staff. Loved the room amenities. Very comfortable bed and super soft sheets.

Very expensive for no reason

It was a very new and clean hotel

Very good, the room is clean and the design is very warm. I slept well. Breakfast is quite rich.

Pet friendly but fees apply

Terrible. Large children birthday party took over all downstairs public space. Parents drinking beer. Kids running wild down halls amd everywhere bumping into guests and screaming. Staff did NOTHING. Poor young staff member was ill equipped to manage the situation. Also bar across the street loud music until after midnight. Worse stay ever.

Was not clean when I walked in. They did not change towels or anything but on a second night, a staff tried to come into my room knocking without saying anything at 0845. Very strange, she walked away as soon as she noticed I was still in a room. Breakfast was ok. 24 hr coffee and tea station. Ice machine broken.

Property is near shopping and dining. I’ve stayed nearby before but this was my first time at this hotel property. Chose for the brand but was disappointed. Shower was a little grimy and television would not turn on. There was a man laying across a lobby bench when I checked in. Staff at check in was very friendly. Staff at checkout was indifferent and nonchalant when told about the television not working. Won’t stay here again.

I loved all of the service except the fact that they did not have a working ice machine on any floors. One ice machine is clearly not enough to accommodate that size hotel. The One ice machine they had was broken; disappointing.

the property was ok. not in the best area of town. breakfast was a joke. no food available. out of eggs, out of sausage gravy, out of everything.. no refills. I know they just put out a small amount and if you get there at 8:30 or 9 you are out of luck. free breakfast is just that, none existent.

We had a one night stay at this hotel. We loved this facility it was really clean and well maintained. We had a minor hitch with the shower, the hotel staff was really courteous and had our rooms immediately. I highly recommend this place, the ambience and the staff are really amazing.

Really like the Tru design from lobby to room. Everything was good and would come back here again.

I would definitely stay here again. Staff was friendly and helpful. Breakfast was good with a decent amount of options. Room was clean. Only thing that could improve is the pillows as they were too thick - but I think that’s a personal preference. Overall I recommend.

Overall the property was clean, room was fine but the staff was sub par. I understand things happen but a smile and kind communication can make up for it. The ice machine was broken and had a sign to ask front desk for ice. Upon asking for ice the girl was rude and seemed inconvenienced by having to get ice. Then claimed they had one bag of ice and refused to get anymore. If that’s the case fine but a smile and an “I’m really sorry for the inconvenience” would have gone a long way. The lady at check in seemed annoyed we were there. Greeted us with a frown and a “checking in?” After a 5 hour drive and being exhausted a slight smile and a tiny bit of welcoming enthusiasm would have been nice. And had this happened the ice issue wouldn’t have been such a big deal. Poor service hurts the overall experience.