Hotels in HaiTang Bay/CDF Mall/Hou Hai, Sanya

At Westin Hotel in Haitang Bay, Hotel housekeeper Damon added Wechat to help arrange rooms, went to the hotel to help check in, introduced hotel information, booked airport buses, and served very enthusiastically. The hotel's river pool is worth signing in, can canoeing, adults and children can play, very fun. Next to the hotel is the duty-free city, where shopping is convenient, walking can be reached, very convenient, but also by ferry to the side door of the hotel, the overall stay is satisfactory. 海棠湾的威斯汀酒店，酒店管家Damon添加了微信，帮忙安排房间，到了酒店帮忙办理入住，介绍酒店信息，预约机场巴士，服务很热情。酒店的河道泳池很值得打卡，可以划皮划艇，大人小孩都可以玩，很有乐趣。酒店旁边就是免税城，去那里购物方便，步行就可以到，很便利，也可以坐摆渡车到酒店侧门，整体入住满意。

Grace did a great job as butler for our stay at Atlantis Sanya Hotel. We are very happy with her service. Hotel amenities were fantastic, and customer service went above and beyond when we had issues with the air conditioning in our room. We will certainly stay again!

I wanted to extend my heartfelt gratitude to the whole crew for the exceptional customer service they provided during my recent stay at the hotel. But I would like to give a SPECIAL MENTION TO MIKI her attentiveness, professionalism, and warm demeanor truly made my experience memorable and enjoyable. Miki's dedication to ensuring my comfort and satisfaction did not go unnoticed, and I am truly grateful for her efforts. I want to say thanks to MIKI for going above and beyond to make my stay a wonderful one. I look forward to returning to the hotel and experiencing her exceptional service once again.

This hotel is absolutely amazing. The service was great, professional and personalized. I would come back to the room after a day out and their would be water by my bedside, lights dimmed and curtains closed. The food was amazing and there are alot of restaurants nearby. This hotel is right next to the cdf duty free mall. A huge thank you to Miki for her assistance and wonderful service during the stay.

Service and food are very good, in our opinion best restaurant is Egret. Swimming pools are beautiful and temperature perfect. Also sandy beach in nice. Only cons, you cannot swim in the sea.

Our trip to Hainan was incredible experience for our family. It could have been troubled so badly due to covid19, we got provided the best service from employees in JW marriot from check-in to airport after check out even. We would like to specially mention thanks to Alex and Cassie who supported and provided best services with warm heart. Both helped in realtime by we chat and support for PCR TEST and ride for hospital even. Thanks to their effort, our family had fantastic memory.

I wouldn’t stay here again. It’s not worth it. In my 5+ years of living in China and using Trip.com, this is the first time I’ve ever written a poor review. I should start by saying that the staff are incredibly courteous, just mostly incompetent. Out of the staff, there was only Vito, who was kind and prompt with check-in and follow up. Everyone else who works there of course has a very difficult job, and while they had a few mistakes here and there, I understand that 端午节 can be a very busy time of year. In those cases, the manager Brian was very kind to try and help resolve them. However, overall the hotel has policies in place that are just unacceptable. Firstly, after checking in I was told that there would be a music festival happening right next to the hotel. So for 2 days, I had to listen to nonstop EDM through the afternoon and night. It was so bad that my room would literally vibrate with the music until midnight. If I had been warned of this ahead of time, I would have chosen another place. But instead they chose the sneaky route and did not say anything until I had already paid the deposit and was in the room. So shady. Secondly, Trip.com lists this place as having an “exclusive beach area” but there was nothing of the sort. There IS a path to the beach, but on the way there you will come across a sign that says it is in no way linked to Shangri-La. There are a small amount of beach chairs out there, but again, they say this isn’t their property so I was worried the whole time that I was intruding. In addition, it’s still quite a bit of a walk, so remember to bring all your own things (water, towel, snacks, etc) because getting back to the property will take some time. Also, the area does not permit swimming. That is of course something they cannot control, but if you are hoping to swim in the ocean, this will disappoint you. Thirdly, breakfast was a mess. I am fully aware that things are different over a holiday, but they couldn’t fit everyone in the restaurant so they had to set up an additional “breakfast area” that had about half the choices—and then shove you away in this little crowded ballroom. I learned the second day that there was a patio option with no wait, and I actually had wanted to sit outside anyway, but no one told me this was available. Even then, I had to ask for my own cutlery (they gave me a children’s set), they did not wipe down the tables, and no one paid any attention to me until I finally showed some frustration. Fourth, the place is very much geared towards families. This place has the most “children-friendly” resources out of every Sanya hotel I’ve stayed in, and if you are a parent this is of course great. However, if you are looking for a quiet retreat, I recommend you look somewhere far far away. For my entire stay, I had to deal with screaming kids and their louder-screaming parents (two families got in a screaming match at the pool, and no one did anything except stare). It is definitely something to be aware of when planning your stay. Honestly, I wanted to spend as little time at the property as possible. It was just too frustrating, too loud, too disorganized, and a waste of my money. This place is taking advantage of the name “Shangri-La” to overcharge you.

First day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM. Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of. For this part, Manager Davidson Dong was very helpful! I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time. Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed. Hotel gym was nice & spacious - but didn’t have smith machine. Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard. I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons. Overall, it was an amazing experience here at Grand Hyatt. Thank you.

The hotel is definitely great as the location is quite ideal and its proximity to popular tourist activities like aquaventure water park, several nature parks makes it quite convenient. The rooms are quite huge and as a family we had a great space to stay. The hotel has a variety of meals to choose from and is served quite promptly. Many staff are quite responsible and helpful in navigating the hotel and under its procedures. There was a delay a little bit when we requested for extra soap but this I believe may have been just one case. I highly recommend the hotel for anyone visiting Sanya and would like to enjoy and explore what Haitiang bay.

I recently had the pleasure of staying at Wanda Realm Sanya, and I must say it was an unforgettable experience. From the moment I arrived, I was greeted by warm and friendly staff who made me feel welcomed and ensured a smooth check-in process. The room I stayed in was nothing short of exceptional. It was spacious, elegantly designed, and offered breathtaking views of the surrounding area. The attention to detail in the room's amenities and decor truly showcased the hotel's commitment to providing a luxurious and comfortable stay. One aspect that stood out during my stay was the impeccable service provided by the staff. They were attentive, accommodating, and always ready to assist with any request or inquiry. Whether it was arranging transportation, providing local recommendations, or ensuring my overall satisfaction, the staff went above and beyond to make my stay truly memorable. The hotel's facilities were top-notch as well. The swimming pool provided a refreshing escape, and the on-site dining options offered a delightful culinary experience with a variety of delectable dishes. Wanda Reign Sanya's location was another highlight of my stay. Situated in the heart of Sanya, I found myself in close proximity to stunning beaches, captivating attractions, and vibrant local markets. It was the perfect base for exploring the beauty and culture of this tropical paradise. Overall, my stay at Wanda Realm Sanya exceeded all expectations. The combination of luxurious accommodations, exceptional service, and prime location made it an exceptional experience. I highly recommend Wanda Reign Sanya to anyone seeking a memorable and indulgent stay in Sanya. I look forward to returning in the future to create more cherished memories.