Sunshine Resort Intime Sanya

Cleanliness and Maintenance: Many reviewers highlighted the hotel's cleanliness in both the rooms and public areas, including the swimming pools and gardens, despite the building being somewhat dated.(based on 2198 reviews)

I chose this hotel for my mother and I, having enjoyed my previous stay here back in 2021. I’d like to start by saying, the hotel is absolutely not to a five star standard, no doubt having been awarded this rating back when it opened however many decades ago, and never being reassessed. However, the location literally could not be any better(immediately on the beach), the grounds and swimming pools are clean and well maintained, the rooms and all public areas of the hotel are spotlessly clean, the AC works fantastically and, despite being pretty outdated, the rooms are spacious and comfortable. The biggest problem here is the staff, most of whom are nonchalant at best. For an apparent five star hotel that seems to cater to majority foreign guests, seemingly not one member of staff speaks English, or even Russian. Most of the staff at reception seem completely uninterested in actually helping guests, even more frustrating most seem to hide behind ‘trainee’ name badges, meaning they can’t even be named. When I asked the three workers stood at reception if one of them could speak English, two didn’t even bother to look up from their computer, let alone answer me, instead mocking me under their breathe, assuming that because I asked for an English speaker, I cannot understand Chinese, but I can. I was also frustrated when the worker who checked us in, holding our British passports in his hand, set his translator to Russian to try and communicate with us. Breakfast was also incredibly chaotic due to staff issues, who seemed to clear tables at a glacial pace, if at all. I watched many guests wander around, unable to find a single clean table, with literally every one piled full of dirty dishes and not a member of staff in sight. Despite the staff problems, we still enjoyed our stay and would probably return, but just don’t come here expecting a five star experience.

The window is old and doesn't close well. In the description it said that it had a bathtub and there was only a shower