Anonymous User
June 24, 2024
Well, this was an interesting trip to Sanya compared to many others. We’ve the experience of Ritz hotels in other countries so far, however this was different.
One of the major difference was the overall feeling of being treated like a 1 time customer that wouldn’t needed to offer comforting service nor attitude (Very wrong in anyways) . Later we have learned that the main clientele are overnight tour customers, so they go and never come back.
Second of all facility has been over used with partially taken care, swimming pools are from history channel, lobby bar has no ac but tons of dust and difficult to describe smells, stuff dare to talk to you kinda feeling.
We made a decision to stay in a villa before we come (luckily) and enjoyed it except the days it rained.
The way the roof drain was made to fall in to the pond with a big splash. Irritating unless you are ready to sleep next to splashy waterfall (check the pic).
We tried both seafood and barbecue restaurants, both has a very ordinary food that are about to shape shift due to heat in the air as I believe they are short of chilling equipments both restaurants had excessive price as you could guess.
First day we tried the main breakfast area, all the food was very ordinary and haven’t even seen a piece of cheese for many foreigners we have seen staying there.
Starting from second day we had the breakfast at villa area, which was kind of better however limited number of tables and breakfast selection with 2cmx2cm sized cheeses (2 pcs of each type total 4 types). Last day we have requested 4 pcs of boiled eggs for our kids as a snack during a long drive back to mainland. Face we saw was very unhappy, waited for a while than asked again. Answer was that they only have 2 boiled eggs, I was about to fume but my wife was in charge so I kept silent. Anyway than they bring 2 boiled eggs and asked my wife to sign “Take away food disclaimer” (check the picture) which was odd but we signed it. Eventually we paid for 5 star service and ended up with being our money wasted. We come Sanya at least once a year and been to most of the 5 star hotels around here, we will not repeat this mistake with Ritz Sanya again.