Yikita
October 7, 2022
Stayed with two friends on a girls getaway. The only good thing about this hotel is the convenience to the beach, which is clean and quiet.
The hotel itself was also very quiet with very few guests. The front desk assistants didn’t even greet us when we arrived, just shouted to hand over our passports. We booked deluxe suites and it had such a bad smell so we asked to be changed to non-smoking rooms. They changed us to a “ladies only non-smoking” floor but the rooms were below standard with smelly sheets, moldy showers, very dirty bathrooms and floors that you couldn’t walk on barefoot. The hotel pool was closed and all facilities including the restaurants were too.
We were woken up at 1am to the hotel room phone ringing and the front desk assistants saying our codes had changed yellow and we all have to quarantine. They insisted that we come downstairs and head off to a quarantine facility. We refused as all of our codes were green and we have all been tested every single day since Jan 2022!
The next day, after chilling at the beach, we wander back to the hotel and they run to us yelling for us to put our masks on, while we are dripping wet and clearly getting ready to change and there was not a soul in sight so the aggressive covid protocol was unnecessary, uncalled for and accusatory.
The hotel staff were clearly very paranoid to have foreign guests. Given that we were some of the only guests booked in, they made us feel very unwelcome. We understand that Sanya has had a recent outbreak and hotels are cautious, but we had no problems at other hotels during our stay on the island.
We were very disappointed with their service and do not feel that this hotel is worthy of a five star rating.