MGM Grand Sanya

Friendly staff. Couldn't find my reservation to make it up to me - upgraded the room. My manager Jelly is very nice, helped with every question. Very good food, clean beach. Allowed to check out later. ⭐️⭐️⭐️⭐️⭐️

As soon we Checked-in, we were on the good hands of Mr Sean (big thanks to him and the other staff) for handling all our small issues. Upgraded the room when we asked politely. Perfect view from the balcony. The kids have a lot of activities in the hotel ( we just have to go out at night and eat outside as limited choice for the international food inside the hotel) Beach is perfect and you are allowed to swim until the security close it at 7pm with a lock 🤣 (kidding of course). Breakfast is full of choices for everyone ( especially if you eat Chinese style breakfast) but expect line up and very friendly staff which are there to bring you anything you want (salmon and cheese included) Water Sports activities is worth the money.

A great pleasure in MGM...deserve to revisit in future. I wish in here to express my sincere thanks to the high standard of service of Sean 小肖. He deserves a credit of his good work during my stay.

A great holiday in Sany will never be relish with the exceptional service of Jelly Shen in MGM Grand Sanya. She has distinguish herself as someone above board in customer relations and surprised me with a bday cake and goodies plus a great service on my birthday. It was memorable as that day every guest was stuck in the hotel due to Typhoon Yagi and it helps ease the fears of the Typhoon looming. Thank you once again for an examplery stay and service.

Our stay in MGM grand Sanya was amazing, it’s me, my wife and two kids! Since we did the check-in the staff was very friendly and they assigned a Guest relation expert to assist us during our stay, her name is Jelly Shen (Jelly小沈). She was absolutely amazing, anything we need she was ready to help, even booking restaurant outside hotel or helping us buying medicines for our kids and helping to get friendly with hotel agenda. Really amazing, she made our stay better! About the hotel, they have a nice structure, I stayed in the family room with golf course view, very big room and very clean! The only thing as sometimes trick, is that there is no options of western food on the hotel dinner. There is a buffet at swimming pool and we feel that they could have like a sandwich, French fries or pizza there, it would make even more pleasant our stay once it’s an international hotel. That was the only thing we miss there! The beach was really at doorstep and very clean, with staff always helping there. There were also a lot of activities for the kids.

What an incredible and relaxing stay. Great amenities, lovely breakfast and all made much more enjoyable with the help of Mr Green Chen, who made sure that everything was that much more enjoyable. Thank you Mr Chen!