Wanda Realm Resort Sanya Haitang Bay

Great journey. We had really good time here. All staff so friendly and they can speak english

the hotel is in a good location, in a beautiful park. however, there are many weak points. SPA was closed, 2 swimming pools were also closed. There was no information about this when booking. There should have been a discount for that. There are also too few deck chairs available. Breakfast was the same every day, the fruit juice was of poor quality and eggs and pancakes took a long time to prepare, it was not adapted to the large number of guests. Overall, the price was too high for the service offered

What I like regarding this hotel is the breakfast and the beautiful garden. What made me disappointed was the uncomfortable bed and the pillows.

Alright

The outside area of the hotel is nice, and the beach is beautiful. The breakfast is good, and suitable for both Chinese and foreigners. People who work at the hotel are smiley and friendly, especially the front desk lady (good English if you have trouble speaking Chinese), she upgraded my room, because the previous one was mouldy and had a damp smell, but still... The new room had the same problem, but a beautiful view though. The only and main problem is the cleanliness of the room. The floor, the bed(damp bedding with a strange smell) , the carpet(full of people's hair and stains, impossible to step on without slippers), and even bath robes (with fresh foundation stains)are just shockingly not clean. There are bed bugs that bite at night time as well. Tried to cancel my booking, but it wasn't possible because of the type of my booking. Anyways if you stay 99% of your time outside everything is OK, the only problem is sleeping time when you need to stay in the room.

I booked four nights stay at the Wanda Realm hotel with my partner over Christmas for a getaway. Trip.com had a deal where breakfast + either lunch/dinner for two was also included. I paid 4036 RMB by wechat for this on Trip.com. When checking in, the hotel took a further 6000 RMB “payment and deposit” (so to check in I needed to have 10036 RMB in my account). I was assured that I would be refunded my deposit after checking out. Quite frankly this is an astronomically ridiculous amount of money for a hotel of such poor quality. The customer service representatives at reception were truly awful. The receptionist (who could speak some English) absolutely refused to commune with me, but instead only spoke to my Mandarin-speaking partner. At this point they told us the ONLY option for lunch or evening meal was the on-site hot pot restaurant. There are no other alternatives such as a buffet “because of covid”. When we got to our room, the floor had a layer of dust and hair on it like I’d never seen in a hotel before. We asked for it to be cleaned, and it took hours before someone knocked on the door. The refrigerator in the room wasn’t working. We asked to have it fixed or replaced, at which point reception tried to feed us some BS saying “it keeps things fresh, not cold”. It’s a bloody fridge, it’s primary function is to keep things cold. Some time later a handyman came up to “fix it”. He flicked a switch at the back, and said it’s done. It changed nothing. With frustration growing, we decided to go back to the reception area. I saw a Starbucks sign so wanted to grab a coffee. At the “coffee counter” with Starbucks logos, there was no one and it was filthy. Asking reception what time they open, they said 2pm (at was already 2:30pm). We wandered back over as a man appeared from behind the counter. We asked for coffee, but they had no coffee beans. On our first nights stay, we decided to go for hot pot, where at the restaurant they give very limited (and I mean very limited) options for those on the half-board package. They were missing a number of items from the menu, but at least did try to offer an alternative. All of this was on day one. To be fair, the hotel on day two offered to change our room. My partner inspected the room, and said it wasn’t worthwhile to change. The next day we went to breakfast, which was actually really good. Funnily enough it was buffet - something the hotel said they couldn’t do for evening meals “because of covid”. Go figure. We didn’t eat at the hotel hotpot on the 2nd night because no one wants hotpot everyday. On our 3rd night, we went back for more hotpot, but this time the restaurant had so little available on the menu, the waitress told us it wasn’t worth eating there. This was the straw that broke the camels back. After 3 nights of our four nights stay, we asked for a refund on our 4th night, and we were going to check out early. After hours talking to Trip.com customer service and with agreement from hotel reception, a refund was agreed. We checked out on Dec 26th. Today (27th December), trip.com just called me to say that the hotel had gone back on their agreement that they now were not going to refund the final night stay. To summarise: The room was good, but dirty on arrival. Once cleaned was very nice. The fridge didn’t work. The shower head was damaged, and the shower hose in the bathtub didn’t work. Breakfast was very enjoyable. The hotpot restaurant was terrible, mainly because their menu was unable to be fulfilled. Customer service is shockingly bad. Of the two times we went to the filthy coffee counter, they either didn’t have coffee beans or didn’t have milk. My recommendation: stay away. Pay more and go somewhere else.