Phoenix Island Supreme Seaview Holiday Hotel

Phoenix Island Supreme Seaview Holiday Hotel Reviews

Phoenix Island Supreme Seaview Holiday Hotel

Room 515, Light of Ocean, Section E, Phoenix Island, No.1 Sanyawan Road, Tianya District, Sanya, Hainan, ChinaView Hotel Details
Phoenix Island Supreme Seaview Holiday Hotel
Phoenix Island Supreme Seaview Holiday HotelPhoenix Island Supreme Seaview Holiday HotelPhoenix Island Supreme Seaview Holiday Hotel
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Phoenix Island Supreme Seaview Holiday Hotel Guest Reviews

4.4/5
514 review
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(514)
Positive reviews(471)
Reviews with photos/video(215)
Nice sea view(135)
Offers pick-up/drop-offs(60)
Classy environment(49)
Great value for money(37)
Large rooms(32)
Friendly front desk staff(12)
Great swimming pool(8)
Parking difficult(8)
Negative reviews(43)
Me ,myself and I
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Aug 2024
Solo travelers
2 review
3.0/5
Posted on Aug 30, 2024
It’s convenient if you looking to save money. They provide you with nothing so be sure to take everything you’d need.
Response from Property: Dear guest, thank you very much for pointing out the shortcomings in our provision. We apologize for the inconvenience caused to you. We can also explain in detail where our items are insufficient. First of all, our rooms are equipped with free toothbrushes, razors, combs, shampoo, shower gel, and laundry detergent. Towels and bath towels are at least 2 sets per room. The room is also equipped with free mineral water, mosquito coils, hangers, etc. If these consumables are used up, you can contact the front desk to help you replenish them. At the same time, we will seriously consider your suggestions, strive to improve our services, and strive to provide you with a better experience in the future. I look forward to having the opportunity to serve you again and let you see our progress.
House85
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Aug 2024
Couples
28 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Very clean hotel with amazing views, would be better if had more restaurants and shops nearby but non the less it was an amazing hotel
Response from Property: Dear guest, thank you very much for your compliment on the cleanliness and scenery of the hotel! We are also aware of the problem you mentioned about the lack of restaurants and shops nearby. We will actively feedback to the relevant parties to see if we can promote the development of surrounding businesses. At the same time, we will continue to work hard on the hotel's own service and quality, so that you can still have a great experience here despite the lack of surrounding facilities. Thank you again for your objective evaluation and support, and look forward to seeing you again!
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jul 2024
Family
45 review
5.0/5
Outstanding
Posted on Jul 23, 2024
An absolutely wonderful hotel. It was the greatest hotel I’ve ever stayed at. I can’t wait to stay again. It’s so wonderful. You have no idea. I wanna go go go it’s so good. 
Response from Property: Dear guest, thank you very much for your enthusiastic praise of our hotel! We are truly honored and proud to be called by you to be the absolute best hotel we have ever stayed in! We are really happy to hear that you can't wait to stay again and we look forward to your visit again. We will definitely continue to work hard to maintain or even surpass the current excellent performance, so that you can feel the excellence of the hotel every time you stay. Thank you again for your love and high praise. We will continue to make progress and bring you more surprises and wonderful experiences.
Fahad Tufail
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Nov 2024
Couples
10 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Hotel was Good With an amazing Sea View. Highly Recomended
Response from Property: Dear guest, thank you very much for your compliment! We are honored that you can enjoy the beautiful sea view and be satisfied with the hotel. We look forward to seeing you again!
Nonoe
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 30, 2024
It’s been great, arrived late after 0200 and we got great help
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Sanya Phoenix Island Supreme Seaview Resort Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Sanya Phoenix Island Supreme Seaview Resort Hotel looks forward to your visit again!
Anonymous User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jul 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Awesome!
Response from Property: Thank you so much for your wonderful review! We're glad to hear you had a pleasant experience. If there is anything else we can do to make your stay better next time, please feel free to let us know.
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Nov 2024
Family
18 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The night view is very beautiful. The beautiful front desk lady also helped to upgrade the high-rise room. It was very comfortable.
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Response from Property: 尊敬的客人,非常感謝您對夜景和前台服務的稱讚!能讓您住得舒服,是我們最大的心願。期待您再次光臨,為您創造更多美好的回憶!
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The environment is very good, the location is also very good, travel is very convenient, the environment is also beautiful, and the service attitude of the front desk staff is also very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of our environment, location, travel convenience and the service attitude of the front desk staff! We are sincerely happy to bring you a wonderful experience. Looking forward to your stay again!
Настя☺️
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Oct 2024
Travel with friends
7 review
3.5/5
Posted on Nov 8, 2024
There is no information about the location of the reception desk, it took a long time to find. Although the stay was prepaid, they asked for a deposit of $ 200 (this is the first and only hotel that did this). This information was not indicated when booking. There is no infrastructure near the hotel. For unknown reasons, the pool was not working.
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Response from Property: Dear guests, hello: First of all, thank you very much for choosing our Supreme Seaview Resort Hotel. This is a sign of your trust in us. Secondly, regarding the feedback you gave us, the front desk address, phone number, deposit, swimming pool and hotel infrastructure information are all displayed on our external network. You can check it out. If you really can't find it, you can also contact Ctrip customer service to help you check it out. At the same time, we also have the front desk phone number and WeChat. It is best to contact the front desk directly to help you solve any problems during your stay. We will answer all the guests' inquiries one by one. I hope you can stay with us next time. If you have any questions, you can contact us directly. We hope to bring you the best stay experience and make your trip more satisfying.
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Everything is very good. The hotel has a shuttle bus for travel. The housekeeper is also very dedicated and very good
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Response from Property: Dear guest, thank you very much for your all-round praise for us! It is our greatest achievement to make you satisfied, and the housekeeper will work harder because of your recognition. We look forward to you choosing us again and wish you a happy life!
Guest User
Sea-view Double Room (Upper floor)
Stayed in Oct 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Oct 9, 2024
The location is excellent, the sanitation is clean and tidy, the room is warm and spacious, the price is very affordable, Xiao He at the front desk provided great service, and it was a very pleasant stay!
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Response from Property: Dear guest, thank you for giving us such a high evaluation! We are honored to have you have a pleasant stay. We look forward to your coming again. We will maintain the standard and provide you with better service!
Guest User
Family Friendly Room - Sea-View (Upper floor)
Stayed in Aug 2024
Family
8 review
4.7/5
Amazing
Posted on Aug 13, 2024
The room is on a high floor with a good view. You can see the sea view of Sanya Bay. The room is large and can accommodate two adults and two children. The hotel is convenient for going out. You can cross the bridge to Sanya Bay Beach and walk all the way to the Coconut Dream Corridor to watch the sunset. In the morning, you can order takeout for breakfast and it will be delivered directly downstairs. However, there are no new energy charging stations on the island. It is 1.5 kilometers away to charge outside the island.
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6/10
Response from Property: Dear guest, thank you very much for your affirmation of the many advantages of our hotel! You mentioned that the room is high and has a good view, the room is large, it is convenient to go out, and it is convenient to order breakfast takeaway. We are very happy to receive your recognition. We apologize for the inconvenience caused to you by the lack of new energy charging piles on the island and the distance to charge outside the island. We will regard your feedback as an important direction for improvement and actively seek solutions to see if it is possible to add relevant facilities in the future to better meet the needs of guests. Thank you again for your feedback and understanding, and look forward to having a better experience when you come next time. Thank you again for your support!
Guest User
Sea-view Double Room (Upper floor)
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The room is very large, with a bathtub on the balcony. The night view is particularly beautiful at night. The lady at the front desk is always available for communication, which makes people feel at ease. There are free battery cars for transportation in and out of the island, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel! We are very happy that you are satisfied with the room, night view, front desk service and battery car pick-up. We will continue to keep the room spacious and comfortable, and maintain facilities such as the bathtub on the balcony. We will also let the front desk ladies maintain a good state of communication at any time, so that guests can always feel at ease. At the same time, we will continue to improve the free battery car pick-up service to bring more convenience to everyone. Thank you again for your affirmation and support, and look forward to your next visit to experience our better service and beautiful environment!
Guest User
Duplex Room - 2-Room, Sea-View (1 Living Room)
Stayed in Aug 2024
Couples
1 review
4.0/5
Very Good
Posted on Aug 29, 2024
The scenery is beautiful, the room is spacious and the service is good
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您的好評!很高興美麗的風景、寬敞的房間和優質的服務能讓您滿意。期待您再次選擇我們,祝您天天好心情!
Guest User
Duplex Sea-View Two-Bedroom With Triple Double Beds And A Living Room
Stayed in Jun 2024
Family
5 review
4.0/5
Very Good
Posted on Jun 7, 2024
Hello! We spent the summer in this hotel. Suite. Overall not a bad hotel. In summer it's not the season, so a lot of things don't work. For example, swimming pools, restaurants. There is no private beach. But there is a transfer. They don't always stop. They pretend they don't understand. The room itself is good, clean and very sick.
Original TextTranslated by Google
Response from Property: I am really excited to see the simple yet profound praise from our guests, and they also recognize our service so much that we strive to provide the most considerate and meticulous service to each guest and bring a value-for-money experience to each guest. Sanya Phoenix Island Supreme Seaview Resort Hotel still has a long way to go. We use simple style and warm and considerate service to show our guests the unique charm of the hotel. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.