Atlantis Sanya

We stayed at Atlantis Sanya and were truly impressed by the stunning facilities and welcoming atmosphere. The hotel is an ideal destination for families with children. A special shoutout to our attentive butler, Elena, who went above and beyond by preparing a beautiful welcome fruit plate and thoughtful gifts for the kids. Her kind gestures made our stay even more memorable.

There’s nothing to complain about this gorgeous hotel. From check in to check out, the service was fantastic on the hotel’s end. They take care of the luggage as you get off the car. After checking in, the staff walked us to our room and explained where everything was and to contact her if we needed anything. They made sure we had the right size robes and slippers for the kids and sent us a welcome fruit basket. The view was breathtaking. Beds and linens were soft and comfortable. The restaurants gave excellent service as well. Room service was fantastic. The water park food stalls are the only ones that were rude. The only other complaint I have is the staff that works at the breakfast buffet. When other restaurant guests cut in line, they still serve them instead of telling them to get in line. It’s a big culture shock as 9 out of 10 people here don’t get in line unless the staff insists and not serve them. The water park could use clearer signs. And some slides were closed due to staff shortage. That was a bit disappointing. The hotel swimming pool is beautiful. Night swimming was one of my son’s favorite part of the trip. We did the beluga whale encounter and it was so worth it. The staffs were really nice. That definitely made an unforgettable trip. At the end, the hotel even left us a gift of 2 stuff animal whales. So happy they gave us 2 so my kids can each have one. I would definitely recommend this hotel if you are going to Sanya. FYI, you’re going to need translation app if you don’t speak Chinese because other than the staff that was assigned to help us, nobody speaks or understands English.

This is the best-ever resort as the aquarium provides a jaw dropping experience and its water park and several pools provides all levels of fun that can satisfy all generations. Especially, their butler service is best ever. My butler was Elena Hu who daily checks me with any assistance needed and helped me to enjoy the entire stay without any concern. I communicated with Wechat and her english is good.

We were assigned a personal assistant upon check in, which was very useful and helpful. The aquarium was wonderful and very soothing. A very enjoyable stay overall.

Best room and hotel of my whole trip around China!! The beach, gardens, pools, restaurants are superb, my butler Elena was so helpful, the waterpark was so much fun, and all the staff were very kind and hardworking... I had such a great time, wish I had booked a longer stay!!

We had a truly wonderful stay at Atlantis. The experience exceeded our expectations in every way. I would like to express our heartfelt thanks to the dishwasher Kuwar and Mason for their excellent service and dedication behind the scenes—it truly made a difference in our stay. Their hard work is deeply appreciated. Atlantis is not only stunning in design but also exceptional in hospitality. We look forward to coming back again.