Guest User
September 6, 2024
The attitude of the front desk was extremely bad. In order to let other guests hurry up and check in, they kept urging them to check out. When checking in, they also said that WeChat is online 24 hours a day. As a result, they didn't want us to be delayed and didn't reply to the message. They just answered the phone. Customers, aren’t we customers? First of all, you came here specifically to experience the newly opened hotel. Also, when you place an order, you will get these two exclusive services: 1. Free upgrade to the room type (I didn’t ask you to upgrade the room type for us, right?) Very small and no ventilation! But we were in a hurry, so we didn't ask to change rooms and stayed there. 2. There is a free late check-out service (but the front desk told us that the delay could not be delayed). The front desk was very forceful and said that there were guests waiting to check in! So our exclusive service cannot be used! ! ! Then the front desk waited for twenty minutes and called! ! The front desk also said that late check-out can only be provided when a room is available. So what is the exclusive service for our customers? As I said, your hotel reservation doesn't say check-in after 14:00? ? Even if you check in in advance, you have to have a room before you can check in, right? So you just keep asking us to check out? There is no big talk, so just like this, your family must check out at 12 o'clock, and there is no delay.
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