To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1663)
Positive reviews(1602)
Reviews with photos/video(401)
Friendly front desk staff(147)
Delicious breakfast(141)
Many amenities(125)
Great swimming pool(67)
Close to beach(58)
Well decorated(52)
Nice sea view(11)
Negative reviews(61)
Wend
Selected Queen Room
Stayed in Sep 2024
Couples
15 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel is new and clean. It’s located close to the beach. The staff is friendly and helpful. The breakfast is average though. Lots of fried food, not enough fruits. I suggest that the hotel add more fresh and healthy food options for breakfast.
Response from Property: Dear guests: Hello! Thank you for choosing Earl Baiyue Hotel and sharing your stay! Thank you very much for your recognition and suggestions to the hotel, we have reported to the leadership and made improvements to the breakfast problem you feedback, thank you again for your recognition of our hotel and your valuable comments! We look forward to seeing you again.
Erica
Selected 2-bed Room
Stayed in Nov 2024
Travel with friends
1 review
3.0/5
Posted on Nov 24, 2024
Very loud, service was average , room was average, skeptic whether this is “5 stars/diamonds”
Response from Property: Hello dear guests! Thank you for choosing Earl Baiyue Hotel and sharing your stay! Knowing that you did not have a very pleasant experience in the hotel, regarding the soundproofing issue you mentioned, we provide earplug service for guests who are sensitive to sound. If necessary, you can notify the room at any time to have them sent to you. Concerning the service issue, Xiaoyue will also inform the person in charge of the relevant department to enhance training in this regard. I am very sorry that your stay did not meet your expectations. The next time you stay, you can contact the hotel in advance, and we will arrange a more comfortable and quiet room for you. We also hope to provide you with a perfect experience. We look forward to seeing you again!
Beglaryan
Light Luxury Queen Room
Stayed in Aug 2024
Family
16 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Nice new hotel
Response from Property: Dear guests: Hello! It is a great encouragement to Xiaoyue that you can take time out of your busy schedule to give Xiaoyue a 5-point praise. Xiaoyue is also looking forward to your interesting journey. I hope you can share it with Xiaoyue next time~~Looking forward to your visit again!
Guest User
Light Luxury 2-bed Room
Stayed in Jan 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 9, 2024
What I liked about this hotel:
Its new. All the furniture and Dyson hair drier looked unused. Location: 15 min walk from the beach. Very convenient washing room with 3 washing machines. Nicely equipped gym. Comfortable beds. Interesting designer decision with a rotating desk. Nice big swimming pool.
What I didn’t like: room design isn’t convenient: toilet and shower are separated. No balcony and no place to dry clothes. No place to store clothes. Breakfast is not that nice , we were not full after the meal. All the time it was very noisy as a bunch of helicopters were flying over.
On our last day the swimming pool was very dirty with some white particles , it was disgusting even to step into water.
Response from Property: Dear guest! We apologize for not giving you a perfect experience. So far we still can not identify your room number can not restore your stay in the store during the situation, and make the corresponding corrective measures. Looking forward to you can give us a promotion and compensation opportunities to contact us. If you have a chance to stay in this hotel, you can contact our customer service center if you have any problems, we will not stop for you. We look forward to seeing you again and seeing our growth.
Passport Visionz
Light Luxury 2-bed Room
Stayed in Apr 2024
Couples
137 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Awesome hotel very modern!!! And it is affordable! If we knew sooner we would have came here the whole time!!!
Response from Property: 尊敬的賓客: 您好! 感謝您 5 分的點評哦! 每個城市總會有讓人惦念的理由, 每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望小悦會是您回憶裏最温馨最獨特的那個!常回小悦看看哦!
Olanike
Classic Queen Room
Stayed in Feb 2024
Solo travelers
2 review
3.7/5
Posted on Feb 17, 2024
I expected a lot more. The location is great and the room is clean. Breakfast more Chinese than Western. The name of the Hotel on trip.com is different from the actual name of the hotel. So, if your need to take a taxi that can be quite tricky.
Response from Property: Dear guests! Thank you for choosing to stay at the Sanya Park Hyatt Hotel and your sincere comments. Your satisfaction is our best recognition. The Park Hyatt Hotel is located in the center of Sanya on Jiefang Road, walking Street, Night Market Full of fireworks, romantic lover's Bridge, seafood market, the sea and sky are all within walking distance, satisfy you to eat, live, travel, buy, entertainment all kinds of experience. Step by step scene, Infinite Wonderful! Thank you again for choosing to stay in our hotel, we sincerely look forward to your visit again!
BayanMongolia
Light Luxury 2-bed Room
Stayed in Jan 2024
Other
1 review
3.7/5
Posted on Jan 23, 2024
At front desk, Hellina provided an excellent customer service. She was very helpful and spoke very good English. Thank you.
Response from Property: [Hand in Hand Day Earl Protector Tour] Dear guests, hello! Thank you for choosing to stay at the Earl Baiyue Hotel and giving us a good review. We look forward to your 5-point satisfaction, which is the best recognition for us. The Earl Baiyue Hotel is located on Jiefang Road in the center of Sanya. It has a characteristic pedestrian street, a night market full of fireworks, and a romantic The sentimental Lover's Bridge, the delicious seafood market, and the coastline of the same color as the water and sky are all within walking distance, providing you with various experiences of eating, living, traveling, shopping, and entertainment. One step at a time, infinitely exciting! Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again!
Guest User
Selected Queen Room
Stayed in Dec 2024
Solo travelers
4 review
4.5/5
Great
Posted on Dec 13, 2024
This hotel is located in Sanya City, about 1.5 kilometers away from the beach. You can walk there by yourself.
Facilities: The environment is quite new, simple and practical
Hygiene: Cleaned every day
Environment: The environment inside the house is good, it is convenient to take a taxi around, it is close to the city, not very noisy, and the sound insulation is good. As long as you don't shout, there is no problem
Service: The cleaning lady is still very good, just shout
This hotel elevator needs to swipe the card to go up, the details are good👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Xiaoyue thought she was dazzled. Xiaoyue is not very happy that her service can be recognized by you, but Xiaoyue will make up for her shortcomings and continue to work hard. I look forward to your 5-point praise next time.
Guest User
Selected Queen Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The room is very close to the sea. There is a food stall nearby which is suitable for eating. The room is very comfortable to live in. There is a swimming pool on the 5th floor. You can also delay check-out until 3 o'clock, which is very suitable for travel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at the Earl Baiyue Hotel. I am glad to see that you have such a high evaluation of Xiaoyue. The hotel is adjacent to Shengli Shopping Plaza, Sanya Bay, Pearl Plaza, Yiheng Night Market, and has everything you need for eating, drinking and playing. You are welcome to come and experience it next time.
Hanidehaha
Selected Queen Room
Stayed in Dec 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The room is not big, comparable to Atour, but much cheaper than Atour. The breakfast is rich, and the dishes are added in time. The restaurant is large and can accommodate foreign guests. There is a swimming pool and parking lot. Walk two traffic lights to the beach of Coconut Dream Corridor. It is convenient to eat around, and there is a shopping mall at one intersection. It is not up to the five-star rating, but the price of 300 is very cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your recognition and support. Your encouragement is our driving force. The hotel will launch more preferential activities and look forward to your visit again!
Guest User
Selected Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The location is very satisfactory, and it only takes a few minutes to walk to the beach. The service of the beautiful girl at the front desk is also very heartwarming, and the room lady is also very enthusiastic. She cleaned the room very well and folded the clothes and left a message for us. The hotel has complete facilities and equipment, including a swimming pool, gym, and laundry room.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! It is a great honor to provide you with a satisfactory stay experience. Meeting is fate. We cherish the fate of meeting you at Earl Baiyue. We also hope that Xiaoyue can always be by your side in your future journey. We look forward to your visit again!
Guest User
Selected Queen Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The front desk service is very good, the hotel is fully equipped, the toilet and curtains are all smart, the hotel is also close to the beach, there are many shopping malls nearby, there are also bars and supermarkets next to the hotel, it is worth recommending!!!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Your 5-point praise is a recognition and support for Xiaoyue's work. Xiaoyue will do better and better, strive to get more recognition and support from guests, and look forward to your next stay.
Chris_PL
Family Friendly Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Advantages: high cost performance, new facilities, newly renovated, good service, and charging station in the parking lot.
Disadvantages: The toilet and bathroom in the ordinary room are too small.
We booked a large bed on the first day, but there was no place to dry clothes, so we changed to a parent-child room on the second day. The front desk heard about our needs and helped us choose a room with a balcony.
If you need anything, just call the front desk to solve it!
The price is about 300/night, with a swimming pool, double breakfast, gym, and bicycle.
The service is first-class.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! It is a great honor to provide you with a satisfactory stay experience. Meeting is fate. We cherish the fate of meeting you at Earl Baiyue. We also hope that Xiaoyue can always be by your side in your future journey. We look forward to your visit again!
Guest User
Selected Queen Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The service attitude of the staff is very good. The hotel is fully equipped. The curtains and toilets are all intelligent. The hotel also has a gym, laundry room, swimming pool, and robot service. The transportation is convenient. There are food and shopping malls nearby. It takes more than ten minutes to walk to the beach. It is worth recommending! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am very happy to know from your message that you have left such a good impression. I hope you can continue to pay attention to Sanya Earl Baiyue Hotel in the future and tell us more about your feelings and experiences during your stay in the future. We warmly look forward to your visit again!
Guest User
Selected Queen Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 7, 2024
I was very impressed with the hotel. The service was superb, from the front desk to the room service, everyone had a sincere smile and took the initiative to help solve the problem. The facilities were complete and high-end, the gym equipment was brand new, and the swimming pool was clear. The equipment in the room worked well, the bed was soft and comfortable, and it was very comfortable to stay here.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Xiaoyue. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, Xiaoyue is really very moved. Xiaoyue will continue to work hard to live up to your expectations of Xiaoyue!