Borrman Hotel (Sanya Phoenix Airport)

Booked a deluxe two-bedroom suite, but was placed directly in the basement when I arrived. The lobby is on the second floor. I took the elevator down to the first floor to check in. My room was directly between the restaurant and the back hall. As soon as I entered the room, there was a gecko on the door frame facing the swimming pool. I was totally scared. In short, if you see that there are not many rooms left when booking, don't book it, or you might be arranged to stay in the basement. This is one of the worst hotels I've ever stayed in.

The driver who dropped us off at the airport in the morning had a very bad attitude, and the service was not exclusive to the hotel. He had to go to another hotel to pick up customers, which was a waste of time!

The front desk service attitude is terrible, the lobby is too messy, the room hygiene is average, the airplane noise is too loud, the air conditioner is very hot and does not cool!

There were three bugs in one night. I was devastated. I was itchy all day and there were places I couldn't take pictures of. I didn't want to give a bad review, but the bugs on my head and back were really disgusting🤢

The worst hotel experience, no doubt about it. 1. When I went to the front desk to check in, the guy was on the phone and sending messages the whole time. The people who arrived later than me at the counter next to me had already finished their check-in, but I was still waiting for him to send messages. No matter what you have to do, you should always put the guests at the front desk first. Maybe making guests wait is your normal thing and you don't care at all. 2. The guy in red at the front desk has such an arrogant attitude. I seriously suspect that he is a relative of the boss, so he is not afraid of offending customers. I asked him if he could take me to the airport at any time? He said there is a fixed time and it needs to be registered in a notebook. I asked him if the 9 o'clock train could leave on time, because I might be late if I couldn't catch the 9 o'clock train. He said that this cannot be guaranteed, and if there are passengers leaving at 9:05 they have to leave at 9:05. If I am in a hurry, I can choose the previous one, which is the 7:30 one. I said, since you can't leave on time at 9 o'clock, why write it like this? Then he yelled at me in a deafening voice, so we'll leave at 9:05, okay? Oh my God 😱It's you who don't follow the rules, not me, so why are you so right? Isn't the right thing to do to let the late passengers take the next bus, or to arrange another bus for them? At the very least you should tell me so that I can understand if this happens? Could it be that my thoughts are different from those of ordinary people, and you are right? Your self-righteous and arrogant attitude has made me begin to doubt the three views that I have held for many years. So if you book this hotel for the 24-hour airport pick-up service, please be careful! ! ! 3. The flight view room is very noisy, very, very noisy... To what extent, the hotel directly equipped the room with earplugs. Should I praise the hotel for being so considerate...

It was too noisy. I didn't sleep well.