Hyatt Regency Sanya Tianli Bay

Hyatt Regency Sanya Tianli Bay Reviews

Hyatt Regency Sanya Tianli Bay

Tianliwan, No.699 Tongjing Road, Tianya District, Sanya, Hainan, ChinaView Hotel Details
Hyatt Regency Sanya Tianli Bay
Hyatt Regency Sanya Tianli BayHyatt Regency Sanya Tianli BayHyatt Regency Sanya Tianli Bay
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Hyatt Regency Sanya Tianli Bay Guest Reviews

4.7/5
Outstanding
4082 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(4082)
Positive reviews(4032)
Reviews with photos/video(2361)
Nice sea view(676)
Great swimming pool(448)
Delicious breakfast(433)
Perfect for kids(418)
Close to airport(377)
Clean pool(112)
Family activities available(82)
Negative reviews(50)
Anonymous User
1 King Bed Ocean View Deluxe
Stayed in Jun 2024
Couples
6 review
4.2/5
Very Good
Posted on Jun 29, 2024
Beware of booking the ocean view deluxe room. You may get a room with a view of the trees instead. Fortunately, they changed the room for us after our feedback. Service was good throughout our stay and the staff were all helpful.
Ivan Kim
1 King Bed Deluxe
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The excellent hotel that l even went, all the staff are friendly smile, welcoming, polite and helpful. Hotel very clean and very comfortable, very enjoy to stay with it. Nominate staft name Merlin from front office and Yuri from Regency club, very helpful and professional. We enjoyed the stay so much and chose to extend one more day, you guys are amazing!
6/9
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for taking the time to share such a positive experience at our hotel. We are thrilled that you found our staff to be friendly, welcoming, polite, and helpful, as we strive to make every guest feel at home. It's great to hear that you enjoyed your stay and found our hotel very clean and comfortable. It is delightful to know that you had such an enjoyable time with us that you decided to extend your stay by one more day. Your decision to do so is a testament to our team's commitment to providing an amazing experience for all our guests.Once again, thank you for choosing to stay with us and for your incredibly kind feedback. We look forward to welcoming you back and hope you have a fantastic trip ahead!
Cryptonian
1 King Bed Ocean View Deluxe
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Overall experience is perfect. Room is clean and new, and the seaview is very nice. Food and amenities are nothing to be complained. I’ll definitely book this hotel again if I visit Sanya again in the future.
Response from Property: Dear Valued Guest,Thank you for your wonderful review and for taking the time to share your perfect experience at our hotel. We are thrilled that you found the room clean and new, enjoyed the beautiful sea views, and were satisfied with our food and amenities. Knowing that we could contribute to making your stay enjoyable brings us great joy.Your decision to choose our hotel again in the future is a compliment to our team, and we look forward to the opportunity to welcome you back. Should you plan another visit to Sanya, please consider us your home away from home.Once again, thank you for your kind words. We hope to see you soon and wish you all the best!
Yass22
1 King Bed
Stayed in May 2024
Couples
12 review
4.5/5
Great
Posted on May 26, 2024
just spent an incredible 2-night stay at the Hyatt Regency Sanya Tianli Bay! The views here are absolutely breathtaking, offering a perfect blend of mountain gardens and pristine beaches. Waking up to the serene sounds of nature and the sight of the sparkling ocean was pure bliss. The luxurious amenities and impeccable service made our stay unforgettable. If you're looking for a slice of paradise, this is the place to be! PS: Thanks to Jason for the room upgrade. #HyattRegencySanya #Sanya #TianliBay #BeachViews #MountainGarden #LuxuryTravel #SanyaHotels #ParadiseFound
Response from Property: Dear guest,thank you for sharing your wonderful experience at the Hyatt Regency Sanya Tianli Bay! We are thrilled to hear that you enjoyed the breathtaking views, serene sounds of nature, and luxurious amenities. It's always a pleasure to receive positive feedback about our hotel, and we're glad that your stay was unforgettable. We appreciate your kind words about Jason and our impeccable service. Thank you for choosing Hyatt Regency Sanya Tianli Bay as your slice of paradise. We look forward to welcoming you back in the future!”
Sal_CHINA
1 King Bed
Stayed in Apr 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on May 2, 2024
Convenient hotel close to the airport. If you're looking for a place where to stay for few nights in style, well this is the right hotel for you
Response from Property: Dear Guest,Thank you for your kind review! We're delighted to hear that our convenient location near the airport and our stylish accommodations have made your stay enjoyable. We strive to provide a comfortable and stylish experience for all our guests, and we're pleased to know that we've met your expectations. Should you need a stylish place to stay again, we look forward to welcoming you back!
Anonymous User
1 King Bed Ocean View
Stayed in Apr 2024
Friends
7 review
5.0/5
Outstanding
Posted on May 1, 2024
This hotel sits on a sprawling piece of land with its own private beach. Many claimed that the location is far but hey, it's an oasis on its own - privacy, excellent amenities and walking distance (20mins) to Tianya Haijiao ! Didi is readily available to go places and very affordable. I waited max 3 mins to go Sanya Romance Park and Nanshan Guanyin. I think, both around 45mins drive. From Sanya railway station, I think same too. Phoenix Airport is just nearby. Location is perfect for me. Hotel is new and all are new and gives a luxury feeling to guests. The moment you entered the hotel, you are greeted with awesome sea view. One intern Sanjita (from Nepal) was onsite and she tried her best to make overseas guests at home. Good job ! Oh.. there's no convenience store or shopping area nearby so please be prepared.
6/9
Response from Property: Dear Guest,Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you appreciated the privacy and tranquility of our location, as well as the proximity to attractions such as Tianya Haijiao. We are pleased that you found our hotel to be an oasis offering excellent amenities and a luxury feeling. It is rewarding to know that our new facilities and the efforts of our staff, including Sanjita, contributed to making your stay comfortable and enjoyable.Your comment about the lack of nearby convenience stores or shopping areas is noted, and we appreciate your suggestion for other guests to come prepared. We will consider exploring options to provide easier access to such amenities in the future.Thank you again for choosing our hotel, and we look forward to the opportunity to welcome you back for another memorable stay.
Guest User
2 Twin Beds
Stayed in Apr 2024
Family
3 review
3.7/5
Posted on Apr 25, 2024
Hotel was a little far from the city but it was quite east to get didi! Breakfast was quite gd!
Response from Property: Dear Guest,Thank you for sharing your experience with us at our hotel. We appreciate your kind words and are delighted to hear that even though the hotel is a bit far from the city center, you found it quite easy to use Didi for transportation. It's important to us that our guests have convenient access to travel options, and we're pleased that this aspect of your stay met your expectations.We're also very happy to hear that you enjoyed our breakfast offerings. Providing a delightful morning meal is something we take great pride in, and it's wonderful to know that it exceeded your expectations.Should you have any further comments or suggestions, please do not hesitate to let us know. We are committed to ensuring all our guests have a pleasant and comfortable stay, and your feedback helps us in our continuous efforts to improve.Thank you once again for choosing our hotel and taking the time to share your thoughts with us. We look forward to welcoming you back on your next visit.Warmest regards,Hyatt Regency Sanya Tianli Bay
David H. JAHED
1 King Premium Ocean View
Stayed in Mar 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 5, 2024
We have stayed in Hyatt Regency Sanya for four nights! From the beginning Becky from the front office has accommodated every single requests, from transportation to anything we needed while we were staying there! The staff are just amazing! They always go over and beyond their duties to make sure we had a pleasant stay and we did indeed! Special thanks to Jeff to help us for all deliveries we ordered to the hotel and Kevin who came all the way to the airport to drop off our tablet which we forgot to pack in rush. If you want to feel at home in a beautiful seaside area don’t think twice about this hotel. My family had a best time and it’s mainly because of the caring staff who made it possible! Thank you All 👏😊
6/7
Response from Property: Thank you for choosing to stay at Hyatt Regency Sanya Ttianli Bay and for taking the time to share your wonderful experience with us. We are thrilled to hear that you had a fantastic four-night stay with us.Becky and the rest of our front office team are dedicated to providing exceptional service and ensuring that all your needs are met. It's heartwarming to know that they were able to accommodate all your requests, making your stay comfortable and enjoyable. We will be sure to pass on your kind words to Becky, Jeff, Kevin, and the entire staff for going above and beyond to make your stay memorable.We are delighted to hear that you felt at home in our beautiful seaside location. Our team takes great pride in creating a welcoming atmosphere for all our guests, and we are thrilled that you and your family had the best time during your stay. Your kind words about the caring staff mean a lot to us, as we strive to provide personalized and attentive service to all our guests.It was our pleasure to assist you with all your deliveries and to ensure that your tablet was safely returned to you. Your satisfaction is our top priority, and we are grateful for the opportunity to make your stay special.Thank you once again for choosing Hyatt Regency Sanya Ttianli Bay. We look forward to welcoming you back for another unforgettable experience by the seaside. If there is anything else we can assist you with in the future, please do not hesitate to let us know.Warm regards from all of us at Hyatt Regency Sanya Ttianli Bay!
Elizaveta V
1 King Bed with Courtyard
Stayed in Mar 2024
Solo travelers
8 review
3.5/5
Posted on May 3, 2024
I would like to start with disadvantages: 1. The pool was closed to renovation the whole time I stayed (9 days). As a compensation they gave me 100 RMB voucher for restaurant. So basically just one sandwich. 2. They forbid swimming in the sea. I choose this hotel exactly for the private beach. But why do I need beach if I cannot swim there. The baywatcher always yelled at me even if I went to the sea to the level of my hips. It was very disappointing. Now to the advantages: 1. The hotel gave me english-speaking manager Sanjita, very nice girl who helped me with any issues I had. I am very thankful to her. 2. The location is perfect for me, very far away from noisy and crowded places. The next bus stop is a beautiful park "At the world's end". Note that there are plenty of activities! So you can go back there regularly. 3. Cool breakfast with anything you can imagine. 4. The hotel provided me two gifts: one is a round trip to Duty Free Mall (NOTE: the prices are not duty free! There is a plenty of shops, but the prices are average or higher than in any other Mall). And the second one is a "free photoshoot", and yes, it is free if you choose only 5 photos. BUT! They retouch ALL of your photos. And suggest you to keep only 5 for free. Otherwise it's 80 RMB per photo. 5. The Meituan delivery is automated, you don't need to search for your delivery guy - they send you a code for the delivery locker and you pick up your delivery any time. 6. Very clean, very lovely room and inner territory. Very friendly stuff.
Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We appreciate your honesty and are sorry to hear about the inconveniences you experienced during your visit.We apologize for the pool being closed for renovations and the inadequacy of the compensation provided. It was certainly not our intention to disappoint you with such an experience, especially given the length of your stay.We understand your disappointment regarding the swimming restrictions at the beach. Our policy is in place for safety reasons, but we recognize that it may have impacted your enjoyment of our private beach. We will take your feedback into consideration and explore ways to better communicate and facilitate a more enjoyable beach experience for our guests while still ensuring their safety.On a positive note, we are pleased to hear that you appreciated having Sanjita as your English-speaking manager, and we will ensure she receives recognition for her excellent service. Your comments on the hotel's location and the variety of breakfast options are also greatly valued.Regarding the complimentary round trip to the Duty Free Mall and the photoshoot experience, we thank you for bringing these issues to our attention. We strive to provide genuine value and transparency with all complimentary services, and we will review these offers to ensure they align with our guests' expectations.We are glad to hear that you found the Meituan delivery system to be efficient and user-friendly, and we appreciate your kind words about the cleanliness and ambiance of the room and the friendliness of our staff.Once again, please accept our sincere apologies for any areas where we did not meet your expectations. We hope that despite these issues, you found some aspects of your stay to be pleasant, and we would be delighted to welcome you back in the future to show you our commitment to providing a truly exceptional guest experience.Should you have any further comments or suggestions, please do not hesitate to reach out to us.
Akram
1 King Bed Deluxe
Stayed in Jan 2024
Family
55 review
5.0/5
Outstanding
Posted on Jan 31, 2024
It’s amazing resort , luxury in every thing. Furniture and interior of this hotel is brand new. Every corner is separate story. The rooms are big and comfortable. Hotel is quiet and you can listen to birds starting from the early morning. They run a music at night also. Really it’s perfect place for holiday. They have also children club free. Kids enjoyed many activities during our stay I strongly recommend this hotel for everyone. Nice experience in Sanya .. best place for relaxing
6/8
Response from Property: Thank you for sharing your wonderful experience at Hyatt Regency Sanya Ttianli Bay! We are thrilled to hear that you found our resort amazing and luxurious, with brand new furniture and interiors that made every corner a separate story. It's delightful to know that you enjoyed the spacious and comfortable rooms, and that the hotel's peaceful atmosphere allowed you to listen to the birds in the morning and enjoy music at night.We are especially pleased that your children had a great time at our free children's club, engaging in many enjoyable activities during your stay. We aim to provide a memorable experience for guests of all ages, and we're glad to hear that your kids had a fantastic time.Your strong recommendation means a lot to us, and we are grateful for your kind words. We are committed to providing a perfect place for holiday, and it's heartwarming to know that you had a nice experience in Sanya and found our hotel to be the best place for relaxing.We appreciate your feedback and hope to welcome you back for another amazing stay at Hyatt Regency Sanya Ttianli Bay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing our resort, and we look forward to creating more wonderful memories with you in the future!
Guest User
1 King Bed Ocean View Deluxe
Stayed in Jan 2024
Friends
14 review
5.0/5
Outstanding
Posted on Jan 20, 2024
New hotel..everything is clean and beautiful. Friendly . Especially the front desk staff Ivy 👍
Response from Property: Dear valued guest,Thank you for choosing Hyatt Regency Sanya Ttianli Bay for your recent stay and taking the time to share your experience with us. We appreciate your kind words and are delighted to hear that you enjoyed your time at our hotel.It brings us great joy to know that you found our hotel to be new, clean, and beautiful. Our team takes great pride in maintaining the highest standards of cleanliness and aesthetics, and we are thrilled that this was reflected in your stay. We will be sure to pass on your compliments to our dedicated housekeeping team.Your kind words about our friendly staff, particularly Ivy at the front desk, are truly appreciated. We strive to provide exceptional service to all our guests, and it is heartwarming to know that Ivy's efforts left a lasting impression on you. We will make sure to recognize Ivy for her outstanding hospitality.At Hyatt Regency Sanya Ttianli Bay, we believe in creating memorable experiences through personalized service. Should you choose to stay with us again in the future, we would be delighted to assist you with any special requests or recommendations to ensure your stay is even more enjoyable.Once again, we sincerely thank you for your feedback and for choosing our hotel. We look forward to welcoming you back soon for another exceptional stay.Warm regards,Hyatt Regency Sanya Ttianli Bay Team
Guest User
2 Twin Beds Ocean View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The hotel is very new and clean and very very beautiful. And service is also good. I recommend staying in this hotel.
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment to be new, clean, and beautiful, and that you appreciated the quality of our service. Your recommendation means a great deal to us and we are thrilled that we were able to exceed your expectations.We strive to provide all our guests with an exceptional stay, and it is wonderful to know that we have been successful in doing so. Should you choose to visit us again or recommend us to others, please know that we will continue to do our best to ensure a memorable experience.Once again, thank you for your kind words and support. We look forward to welcoming you back soon!
Kris_B
1 King Bed with Courtyard Deluxe
Stayed in Apr 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The hotel is very new and cleanness is outstanding. When you enter the gym you have the feeling nobody else entered it before. The pool and the garden are very nice and well arranged. Specially need to mention perfect service at the lobby bar by Tiffany. Also big Thanks to Sanjita for answer all our question and helped for any inquiry. All in all a 5+
Response from Property: Dear valued guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at Hyatt Regency Sanya Ttianli Bay. We take great pride in providing a new and clean environment for our guests, and we are delighted that you found our hotel to be outstanding in terms of cleanliness. Our team works diligently to ensure that the gym, pool, and garden are well-maintained and inviting for our guests.We are especially grateful for your kind words about Tiffany from the lobby bar. We will be sure to pass along your compliments to her. It is always our goal to provide exceptional service and your recognition of Tiffany's efforts is truly appreciated.We would also like to extend our gratitude to Sanjita for her assistance during your stay. Our team is dedicated to addressing any inquiries or requests our guests may have, and we are glad that Sanjita was able to help you and answer all your questions.Your positive feedback is a great motivation for us to continue delivering the best possible experience to all our guests. We are honored to have received a 5+ rating from you.Once again, thank you for choosing Hyatt Regency Sanya Ttianli Bay. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.Warm regards,Hyatt Regency Sanya Ttianli Bay
Hans Peter
1 King Bed
Stayed in Mar 2024
Couples
1 review
4.5/5
Great
Posted on Apr 4, 2024
Excellent hotel if you search for a quiet place. Beautiful hotel garden and private beach. Very friendly staff, specially Kelly, the restaurant manager and Sanjita, customer relations. Spacious rooms with balcony and big bath/shower. Bed mattress excellent and everything very clean including public toilets. Only negative point it’s a bit far from downtown. High taxi costs if you don’t have your own car. Hotel is highly recommended.
Response from Property: Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are delighted that you found our hotel to be an excellent choice for a quiet getaway, and we're pleased that you enjoyed our beautiful garden and private beach.We appreciate your kind words about our staff, particularly Kelly, the restaurant manager, and Sanjita, from customer relations. Our team takes great pride in providing friendly and attentive service, and we're glad that shone through during your stay.Thank you also for noting the spaciousness of our rooms, with balconies and large bath/shower areas. We agree that the bed mattresses are excellent, and we're committed to maintaining cleanliness throughout the hotel, including our public toilets.We acknowledge the inconvenience of the hotel's location being a bit far from downtown, resulting in higher taxi costs for guests without a car. We will certainly consider this feedback for future reference and strive to provide solutions or additional information to help our guests manage travel to and from the city center.Once again, thank you for recommending our hotel. We look forward to welcoming you back on your next visit.
Guest User
1 King Bed
Stayed in Feb 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Very beautiful and right by the ocean. The air is clean and night time you can enjoy listening to the waves at the comfort of your balcony. Breakfast was amazing with so many options to suit everyone’s needs.
Response from Property: Dear valued guest,Thank you for choosing to stay at Hyatt Regency Sanya Tianli Bay and for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our hotel to be very beautiful and enjoyed its prime location by the ocean.We understand the importance of a clean and fresh environment, and we are delighted that you appreciated the cleanliness of the air during your stay. It's truly a pleasure to be able to offer our guests the opportunity to relax and listen to the soothing sound of the waves from the comfort of their own balcony. We are glad that you were able to enjoy this tranquil experience.We take great pride in our breakfast offerings, and we are delighted to hear that you found it amazing. Our team works diligently to provide a wide variety of options to cater to everyone's needs, ensuring that each guest starts their day on a positive note. Your kind words regarding our breakfast are truly appreciated.At Hyatt Regency Sanya Tianli Bay, we strive to provide exceptional service and create unforgettable experiences for our guests. It warms our hearts to know that we were able to meet your expectations and make your stay memorable.Thank you once again for choosing to stay with us. We look forward to welcoming you back to our hotel in the near future, where we will continue to provide you with the same level of exceptional service that you deserve.Warmest regards,Hyatt Regency Sanya Tianli Bay Management