Crowne Plaza Hotels & Resorts Hotels in Sanya

Let's start with the highlights: 1. Check in and check out smootly 2. Room spacious and clean 3. Breakfast is good and even with full hotel, table available (thumbs up for the management) 4. Pool area very nice, plenty of chairs to use 5. Restaurants and room service are good, pity that for dinner, available choice of BBQ area was very limited (hot pot although is a very traditional thing for Chinese, could also have a kind of Liaoning style BBQ which is totally beach highlight in any part of the world) 6. Coffee shop/bar very good 7. Cleanness of the room spot on, well done (my negative points will not come from the job made by housekeeping but for the orders they have from management) Not pleasant points: 1. No replacement of coffee/milk powder on room (it's a very cheap thing, even 2 Star hotels do that, shame on IHG) 2. No changing sheets, which i can understand in a 2/3 Star hotels but not on ones you spend more than ¥ 1.300.00/night again in my view shame on IHG with the lame excuse of environment. 3. Disposable slippers not replaced in my 4 days stay (again, even a 2/3 star hotels do that without asking for, saving little bucks is kind of lame) 4. Overall the place is kind of old, although not yet rundown, the hotel could do some kind of enhancement of exterior appearance special from swimming pool view, could be painted or washed, repair the parts broken, eliminate the metal green box on roof (of course i didn't take picture, it's an eyesore), in summary, a little effort for appearance and keep fresh and kind of exclusive (which you expect from a hotel that call themselves a resort) Do i come back? Sanya for sure, this hotel, probably not, although the staff are great, i just don't like to be in a place that i have to ask things when i paid for the service already. I'm a ihg member but i didn't book through their app, but in trip (as i found better price than their own app, just UNBELIVABLE) :)

good location situate in city center, spacious room with stunning view of river, large balcony,Swimming pool is large as a city hotel, different types of restaurant, we try Chinese restaurant and bar, not impressed but ok. Impressed room decoration (picture shown), high CP, recommended

Breakfast was fantastic, loads of items for kids. My daughter went bananas over the ice cream and candies. The martini was a let down at the lobby bar. Overall, we enjoyed our stay and the staff are friendly. We will be back….

When booking a hotel, I called ahead to inquire. The staff responded quickly, patiently answered my questions, informed me of the hotel's various services in detail, and even made an appointment for afternoon tea for me. When checking in, front desk staff Amy greeted me warmly and the process was efficient. After entering the room, the room is clean and tidy, with complete facilities and comfortable bedding. I was very impressed with the hotel's food and beverage service. Hainan specialty dregs vinegar is really delicious and tastes great. The breakfast variety is also very rich and meets my needs. The staff were attentive and cleared the tables in a timely manner. Other facilities in the hotel are also very complete. The gym is fully equipped and the swimming pool is clean and hygienic. Although there is no business center, the front desk helped me print when I asked for printing. The performance of the hotel staff is also commendable. Both the front desk staff and the cleaning staff are very professional and friendly. Their warm and considerate service attitude left a good impression on me. Overall, the hotel's service quality is very high, whether in terms of early communication, check-in experience or catering services. I hope the hotel can continue to maintain this level of service and provide better services to guests.