Banyan Tree Properties in Sanya

TL;DR: A truly wonderful vacation. Let me elaborate on a few points. Firstly, the staff provided warm and attentive service. The ladies at the front desk were all exceptional. From actively considering our group size and room allocation before check-in, to promptly responding to every single request during our stay, and even giving gifts to my child and me upon departure, everything contributed to a very pleasant experience. When we checked out, our shuttle couldn't pick us up for some reason. We thought, 'It's not far anyway, we can just walk to the lobby with our luggage.' But two minutes later, the front desk proactively arranged for staff to help with our luggage. Their initiative was impressive; they weren't just following orders but actively thinking about how to serve us. Secondly, the room offered excellent privacy, and the facilities were convenient and well-equipped with everything we needed. A small detail that stood out was that the ashtray usually came with one box of matches. The cleaning staff must have noticed I smoked when they cleaned the room the next day because they left an extra box. It's these small details that truly reflect service quality and make a stay enjoyable. Thirdly, the location is unbeatable. It's very close to the bustling downtown area, offering a blend of local life and convenience. Whether you want to enjoy a private beach or experience the vibrancy of Sanya, it's perfect. The beach offers stunning sunset views, and from 5:30 PM to 6:30 PM, complimentary drinks, alcoholic beverages, fruits, and snacks are provided by the beach, allowing for a relaxing enjoyment of the ocean sunset. Because it's close to the city, food delivery is very fast, and the hotel promptly helps deliver takeout to our room door, giving us more dining options and convenience. This aspect truly surpasses many other hotels. The only minor drawback is that since the hotel was built some time ago, some of the fixed facilities are a bit older. For example, the toilet is quite basic, with manual flushing and no heated seat. For someone used to smart toilets, sitting on a cold seat was a bit of a jolt, hahaha. But overall, the minor flaws do not detract from the overall excellence. When we checked out, the front desk lady asked my child if they'd like to come again. My child said yes! Indeed, if we come to Sanya again, we will still choose Banyan Tree.