Kimpton Las Mercedes

Beautiful accommodation in the heart of zona colonial that however didn't meet our expectations on the service side: Wrong room assigned at check-in and were asked to move to another room just shortly after having settled in, no hot water in the room until requested, large amounts wrongly charged to our credit card and we had to return several times to reception to address this - Issue remains unresolved almost one week after our departure and we can only assume that our card was linked to another room.

Loved this hotel…. Room, amenities, food, staff. Special thank you Joel best attention. Guillermo and Fauris. Keep up the great service.

The hotel is nice, clean, modern, and centrally located. Service is slow, and the operation at the pool is a hot mess. They claim to have a pool bar, but it is never open and when you order a drink, they have to get it from the bar in the main floor, which takes quite some time. Pool also had no available towels, and it took some time for them to be replaced. Would stay there again, but prefer the service and ambiance at the nearby Hodelpa Nicolas de Ovando. Manager (guy) talked to me to make things right and assure me that he would take care of it personally, but I never heard back from him. Another manager, named Barbara, was more helpful. Other guests had same issues.

We stayed in Kimpton Las Mercedes for our Anniversary. Upon arrival we were advised that the pool would not be available for the two first days of our stay. This was extremely inconvenient since we had booked the resort specifically for its pool access and had wanted to enjoy it those first two days, since the following days we had excursions booked. We were provided with access to small Jacuzzis. However when we attempted to use the Jacuzzis and after requesting service the first day, no staff came to assist. Once the pool did open there was also no staff to take your drink orders during the day, you had to call in your orders. Most evenings had private events which was inconvenient and limited access to the hotel grounds. Additionally every morning at 7am we were woken up by staff either power washing the floors, vacuuming or buffing. Breakfast was nice but expensive. The free tastings of wine, rum and chocolate were also nice. All in all we would not recommend the hotel if you are looking to relax or have a romantic getaway.

“This place is absolutely stunning—beautiful, spotless, and perfectly located. Every detail is thoughtfully designed, creating an atmosphere of elegance and comfort. The staff is outstanding—attentive, professional, and genuinely welcoming. Their service goes above and beyond, making every moment enjoyable. The nearby restaurants are exceptional, offering a diverse range of world-class cuisine to satisfy any craving. Whether you’re here for a relaxing getaway or a business trip, this destination exceeds expectations in every way. With its prime location, impeccable cleanliness, and unparalleled hospitality, it’s a place you’ll want to return to again and again. Highly recommende

Nobody answers phones in this hotel. Not the concierge, or the lobby or room service. It was impossible to get a hold of anyone.