Sonesta Simply Suites Silicon Valley Santa Clara Reviews

Clean and good kitchenware. Very close to train station and university

tv remote would turn tv on and off but not control volume of channel changes

Convenient transportation and clean environment

Very rubbish hotel, hair dryer is not working. When I went downstairs to look for the front desk, he said that someone would deliver it, but no one delivered it. When I was sleeping, someone suddenly knocked on the door to repair the air conditioner. They came in and dismantled the air conditioner and made the room messy. The person left the door half closed and didn't come back for an hour. Communicated with downstairs and they said that it would be resolved immediately, but there was still no solution when they returned to the room.

A very bad stay. Strictly implement check-in at 4 pm and check-out at 11 noon. If you get off the plane at noon, because there are a lot of items, it is not safe to leave them in the car. We discussed with the front desk about checking in early, but it was not possible. If you really want to do it in advance, you have to pay 50 US dollars. We said How about storing your luggage? The front desk said that our place is small and they have to charge 5 US dollars... The same goes for check-out. Because my flight is after 11 o'clock in the evening and my child has class at 12 o'clock, I discussed whether I could delay my check-out for an hour. I told the front desk that it was not possible. "Check-out for our room is at 11 o'clock." So I had no choice but to take my luggage and wait in the lounge area for my children to pick me up after school, and then wander outside until 8 o'clock in the evening to go to the airport. After more than ten years of travel experience, this is the first time I have encountered such an unreasonable hotel. Our demands are not excessive. Usually hotels will arrange them for guests as long as they have any vacant rooms that have been cleaned. This hotel did not wait for an hour. To the guests, I am really speechless. After check-in, the room is cleaned once a week. In addition, the facilities are relatively old, but the sanitary conditions are still acceptable. However, the sound insulation effect is not good. There is a railway track behind the hotel. When the train passes by, the sound is quite loud, especially when the train passes by, haha, as you can imagine. The only reason I chose this hotel initially was that it was opposite my son's school, but next time, this reason won't sway me and I won't choose it again.

Sending children to school, the hotel has an excellent location and outdated facilities, but it is equipped with simple kitchen utensils for light meals. Next to the small Santa Clara train station, there are always trains passing by, which is very noisy. To buy something, you have to go through the opposite school to the supermarket. There are only Starbucks and a bakery nearby. Overall not too bad.

feel good

酒店服務非常差，七天才能打掃一次衞生，換毛巾還得自己拿到前台以舊換新，停車，洗衣均要收費，還沒有早餐，緊鄰火車道。管理人員有色眼鏡看人，要求幾次打掃衞生，完全無視，住了11天，一次房間打掃都沒有。

The back side of the hotel butted up against the railroad tracks so I heard trains all night. Needs ear plugs to get decent sleep. The toilet would not flush unless you took the lid off because the handle would not work.

Reasonable room. Good location. A bit noisy, next to train station and bus hub. Poor construction quality, second floor window overlooking the parking lot had a broken frame and would not lock.

Really liked the staff the area it was very clean the only thing I was not satisfied with the check in time 4pm got to the hotel at 3:30 and had to wait but other than that great place to stay was not satisfied with the check in time

It was a pretty nice and calm place. Only thing was the showers faucet wasn’t working well and more water than needed was spewing from shower.

Staff was friendly nice place quiet out side place is kind of in the back off the Main Street there is little train museum there is cool free and lots of fast food places and restaurants like 10 minutes away both directions the only thing is tv works okay not too many channels

I enjoyed the stay here , it was so clean, the staff very friendly, the noise level was perfect. I felt safe staying here, I really liked the fact that during night hours you need your room key to be able to go inside the building. I will definitely be staying here again on my next trip. If you are traveling solo I really recommend this hotel