This time staying in the hotel itself is no problem, all aspects are pretty good. The point is that the hotel booking makes me very unhappy! When I made the reservation, I only thought that Ctrip would do it again, and then I learned that it was given by a third party. How do I know that there is a third party in Ctrip? As a result, all parties assumed that it was a third-party decision, and no one was in charge.
Hotel location is good, not far from the airport, free parking, rooms are large, but there is no lift on the second floor, the room is clean and tidy, the front desk service is good, hot water and big bed like
The location is very good and the security is very guaranteed. But it is not a traditional hotel. It is a hotel with several houses in an apartment, so it is very difficult to find. And there is no physical front desk, and the apartment administrator will get off work very early. English listening is not enough, even check-in will encounter obstacles. Because we arrived late, after the check-in procedure, it took a lot of time to study how to enter the door from here. Finally, I found this door to go in. It was to the lobby on the first floor of the apartment. I couldn't get to the room at all... There was no explanation for the relevant situation when booking, and the order was marked as check-in at the front desk. We were a bit busy with this and called the hotel on duty and took more than an hour to get into the room
Very Good
28 reviews
4.1/5
Price from
MYR 816
per night
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Service is always great. The property is always kept clean.
Rooms are always clean, beds are very comfortable. Some rooms do have a stove top and equipped with dishes, pots & pans. There is a $15 parking fee. 😕. Or park for free on the street.
We had a busy weekend lined up, class reunion on Saturday, giants game on Sunday and 49er game on Monday. Staff was great. We did not eat but one meal at the hotel, price is too high for the elderly and really not enough selections. Staff was great and very helpful especially Claudia who was there everyday of our stay, we even arrived one day earlier then expected and was able to get the same room for far less then the weekend due to game day up grades.
The hotel is good, the bed is big enough, the hotel does not have a restaurant, but there is a burger shop on the first floor that can be solved. The hotel is not far from Wal-Mart. There are a lot of things in the supermarket. Eating is not a problem.
I live in Room 1002 this time. First of all, the air conditioner is very loud. After I turned it off, there is still a lot of engine-like noise inside or outside the room. This is seriously inconsistent with the image of the hotel. It also seriously affected my rest. The rest of the hotel is very well done. The sheets, pillows, and bathrooms are all very good.
The room is very spacious and is a suite. More than 30 square meters. The sofa is open as a bed. The big bed itself can sleep three people. At the time of check-in, they also sent chocolates from their hotel, and the breakfast was good. WiFi speed is very good.
Pretty average hotel. Giving it 4 stars given it included breakfast and happy hour. The bartenders and omlette maker were excellent and friendly. Other breakfast staff seemed less than thrilled to be there but overall went about their tasks and kept out of guests way. The rooms could definitely use some updating and the layout was quite awkward being right next to the stairwell. The room felt cramped and the bathroom small to maneuver in. Not sure if all rooms were that way but I'd suggest a different room. The hotel was reasonably close to some restaurants and easy enough to get around the area. Overall not a bad stay.
My office is very close by so this is the preferred hotel when we come into the office. I've stayed at AC Brand hotels a few times and like them. This hotel was great. Front desk staff extremely nice and helpful! Great lobby bar with a very talented mixologist, was not expecting that in a hotel bar! Breakfast was included in my rate and was super healthy and very tasty. Choice of a healthy egg entree with a breakfast buffet filled with healthy options including yogurt, fruit, juices and whole grain breads. My room was super spacious with a king size bed and a large banquette type couch. A nice desk area with lots of light. My bathroom was a completely closed space, but a colleague had a completely open bathroom with frosted shower and toilet doors which I thought was strange and probably not the best if traveling with kids or with family. I was on the freeway side of the building and was not bothered by the noise of the road, but another colleague was, so if you are sensitive to noise, ask for a room on the other side of the building. Thanks for a great stay! Will be happy to come back.
Outstanding
60 reviews
4.8/5
Price from
MYR 1,031
per night
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4.4/5
Excellent
OossclothingAnytime I need a room for an out town family member or corporate guest I book them here. At first they are a little puzzled as to why the holiday inn till they stay at this property!! Amazing staff and the property was just recently renovated. Save your self hundreds a night and stay here, you’ll be glad you did! This is easily one of the better hotels in the area.
Simple but very nice; updated tile, bathroom. Kept in very good condition. Very comfortable bed with 2 choices of pillows - firm and extra firm. Very near Santa Clara Univ (I walked), also near San Jose airport (10 minutes). The owner/manager was especially thoughtful and helpful. I'll stay there again next time!
XXINGHUANReally worth a visit, close to the major technology companies in Silicon Valley, a taxi to arrive in a while, the hotel itself is large, the facilities are basically complete, the room is clean and tidy, the environment is also good, praise!
SsukgeuncI stayed for 5 nights in a king-bed room. Pros: - Interior of room has recently been nicely renovated. Furniture, window blind, TV, etc ... are all new and high-quality products. - Room floor is ”wood floor”-feeling vinyl not carpet. - Wall-mount digital climate control. - Clean and spacious room. Cons: - Parking space is a little too tight. - The breakfast area is tiny. Only 2 tables are inside. Other comments: - In-room WiFi connectivity is average. - Breakfast choice is somewhat limited.
GGuest UserMy wife, I had an amazing fun time here at the Best Western we alwayz do. The Wifi, Pool, Fitness Center, and Free Breakfast is the best part. It’s fun for Kid’s, Friend’s, Family, and it’s also great for a party.
I've had the pleasure of spending some time here on multiple occasions. The staff are friendly and accommodating. The rooms are spacious and clean. One often overlooked quality in today's budget rooms is that these rooms actually have carpet! When on a long trip it's the little things that stand out. When I stay here for business, I typically have the same room for a week or two, and can appreciate their service policy of only cleaning twice a week. I don't need daily turnovers, but maybe thet could supply three days of towels instead of just two. Also, the El Pollo Loco next door is a great place for a hot meal. All things considered, the Granada is my go-to hideaway home away from home when one or two nights isn't enough.
GGuest UserMy husband and I needed a room convenient to the airport to catch a very early flight. We knew this hotel from it previously being a Candlewood Suites hotel and we decided to try it. We are so happy we did. The front desk person, Minh, was such a help to us. When we checked in Minh learned that we would be leaving very early for the airport, even before the nearby bus began at 5 a.m. Minh volunteered to make calls and have a van arrive to pick us up when we needed as he could see we had a lot of luggage. He did and the van was there and waiting for us when we came down to check out. Minh also made certain our wake-up call was programmed correctly and he even had a luggage cart available for my husband when we needed it to check out. Everything went smoothly and we appreciate the attention to detail and the kindness Minh showed us and we are appreciative to the General Manager, Frank, for having such a caring person at the front desk and for also overseeing the entire hotel and staff to make sure the hotel is well run and welcoming, which we feel it is. It also seems the rooms have been recently remodeled/updated and it was wonderfully comfortable. All of the kitchenette amenities and the bathroom amenities were in place and presented in a very sanitary way. We will definitely stay here again if the need arises.
GGuest UserRoom and board. Dorm life. Efficiency apartment. Those are phrases that could rightly describe staying at this Quality Inn. To you, the reader, those words may sound good or bad, depending on your life experiences. We found our stay quite pleasant, but not luxurious by anyone's imagination. The beds were comfortable. We had a two-bedroom suite, which had a little separate kitchenette; we would like the setup if we return for a multi-night stay. The full-sized refrigerator and microwave would come in handy for meals. The decor is plain and simple, but everything was clean and functional. The included breakfast was a good fuel-up for our day. Nothing was special; there was the waffle-maker and various hot and cold cereals. I would have liked meat or eggs as well, but what was offered was quite adequate. The parking lot is TIGHT. Small spaces, and barely enough of them. Don't expect to find one right near your room. The staff was friendly and helpful; I got the impression that they wanted us to be happy with our stay. The desk attendant went out of his way to get more towels for us. We would be back, if in future we need a budget-friendly home base for the San Jose area. If we want to splurge on luxury, we will go elsewhere.
GGuest UserNice surprise to find such a value for such a modestly priced room. Was not expecting this level of quality. I am happy to write that room was clean, bed mattress firm and new. Bathroom clean. Everything, lights, tv, fridge, air/heating, hair dryer, microwave, etc. all in perfect working order. Did have a minor issue to bring attention to staff. However, staff took my concern seriously and immediately took action to resolve. They are responsive, pleasant and professional, here. I am happy that I've stayed, and will gladly return the next time I need a room in this area.
GGuest UserConveniently located to paramount great America. Large bedroom , clean , hot shower , patio and nice decor , very comfortable. Location was good , rooms are big and comfortable, quiet AC , hot water . I would stay here again.