Guest User
February 11, 2024
The hotel was suitable for a quick overnight stay before leaving for our final destination. The mattresses and pillows weren't very comfy and the rooms are not air conditioned. Additionally, the front desk is not 24/7 as advertised online from our experience as we arrived on a later flight -- they close at 10pm. We had emailed the hotel 12 days prior to departing Canada to let them know we would be arriving late. We received no response. The day we arrived, we got to the hotel around 10:45pm to find the front door locked, a call button and a paper saying to give a previously provided password or call the hotel through whatsapp. We did not receive a password, nor did we have any means of contacting the hotel as we did not have wifi or data/SIM card for central America at this time. Luckily, a staff member who was off at 10pm had happened to stay later for other reasons, not because we were a late arrival, and was able to get us inside and checked in. Once we checked in and got our wifi connected, we checked our email and had received all of the necessary information...the day we arrived...at 9:54pm...I wish this information had been provided a few days earlier so we could've avoided the stress of thinking we were locked out of our hotel ina new city late at night after a full day of travel.