Canopy by Hilton San Francisco SoMa

Great

Tiny, tiny, tiny room. Just amazing how they fit so much in a small space. Upon opening the door to the room you are greeted by the bathroom sink ( the shower and toilet, both normal size) are basically in closet like doors and nice. A bed side table doubles as a chair as there are none. On the plus side the room is very eco friendly & immaculate. The mattress is very good as is the TV. The rooftop restaurant is fun and the service is friendly and the SF view is terrific. The area where the hotel is located has very limited eating possibilities and a few blocks away is a sad dystopia of folks living on the streets and wandering around. So all in all, there are pluses and minuses but if you desire a normally sized room this is not your place.

My husband and I stayed three nights here last month and we had a wonderful stay. Endothelial is beautiful and spotless. Everyone is friendly and helpful. The location is very convenient. We had a delicious breakfast at the rooftop restaurant and also enjoyed the coffee shop. My husband loved the coffee in the room, I'd love to know what kind it was.

My first stay at this location of the Canopy brand in SFO, for business. From the first moment I arrived, I was disappointed with the impersonal check-in process, with no warm greeting or overview of the hotel and nearby neighbourhood. The front desk staff didn’t seem to be happy to be there, nor interested in sharing any information about the hotel or amenities. They also kept texting my personal cell phone to ask about my stay, which I understand is an attempt to follow up on service, but frankly I find a bit intrusive. The common areas are stylish and welcoming. The lobby bar is large, and there is a nice coffee shop connected to the reception area. The rooftop bar/restaurant is great, though pricing is extremely high and frankly a bit of a put-off. The rooms are just Okay - small, minimal, and adequate. Similar to a Moxy's Deluxe room, but twice the price. Very minimal room amenities outside a pod coffee machine. Soap and toiletries are from a pump bottle. One critique however, it was clear that everything in this hotel is geared towards squeezing out every dollar available from their guests. Was surprised with a mandatory $30 'Destination Fee' (not mentioned in the booking process?), a convenient way to get more revenue out of guests without upping the rate. Then escalated to $13++ bottle of beer, $7 drip coffee at breakfast (imagine the margins on $7 for a cup of filtered coffee), and outrageous pricing on other F&B, I opted not to eat at the hotel after my first morning. I also noticed on my departure parking is $75/night! The neighbourhood itself is a bit empty. There is a metro station right next door, which is handy, but otherwise not much in the way of restaurants or shops nearby, so you will likely need to be taking an uber/taxi anywhere you want to go. In summary - If you're going to spend a lot of time in SFO, or don't have any specific reason to be in this area, I would probably stay elsewhere and save yourself a few hundred bucks.

So very disappointed with my stay here. For several reasons: 1) I'm a Diamond Member, and was offered to upgrade my room a few days before check in. I confirmed it with the hotel two days beforehand. Upon check in, I was given a different room, smaller than what I originally had booked. The front desk would do nothing to rectify the situation, even with my proof of the conversation I had with them the day before. 2) I am a tech savvy person and have never had an issue plugging an HDMI cable into the TV at a Hilton property to watch my own TV. This hotel has completely rigged the TV's to only allow their limited and glitchy channels offered through DirectTV. I asked the front desk and they confirmed that there was nothing I could do. 3) On the second night of our stay, a group of loud partiers moved into the room next to ours. After an hour of listening to their music blasting through the wall, we called the front desk. They acted nice but wouldn't actually do anything about the nuisance. This completely ruined our stay. I would definitely NOT recommend this hotel. For being newer/recently built...I expected much more. But their amenities are very sub-par and the services are terrible compared to any Hilton. I don't know what happened here.