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Just what we needed in the city on the outside lands weekend. We were hospitably welcomed every time we stepped in the beautiful lobby. We were there for 4 nights and let me tell you we will be staying there again. Great showers, breakfast, decor and staff. Thank you all so much for being so welcoming to some out of Towners!

The hotel is decorated really cool, has a pool, great courtyard and a restaurant and parking, which is HUGE. The biggest problem is the location of the hotel. It's in the worst area of San Fran so if you want to go anywhere, prepare to have to get right back in your car and drive there. Really, it's that bad. Also, the construction that's going on in the same parking lot is extremely loud in the morning. They began at around 7am with a huge crane and banging noises.

I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga

I had a fantastic time at this hotel. I booked a fairmont exterior king room with a view. The room itself was nice but what I really liked was the walk in wardrobe and luxurious marble bathroom with his and hers sinks. Breakfast at the hotel and dinner in the Tonga room was also really good. Customer Service was top dollar. The only criticisms I would have are that:- 1) There was only one functioning lift from the main foyer to hotel rooms, 2) upon checking in a hold fee of $100 per night is placed on your debit/ credit card (only returnable 5-7 days after departure) and 3) some of the meals were overpriced, I was charged approx $55 for a medium sized pizza and bottle of water on one night. Overall, enjoyed my stay and would return.

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

I arrived at the hotel early and asked for an early check-in, and they listened. Perhaps because it is a Japanese hotel, hospitality is apparent right from the hotel entrance. The room was clean and good for a family of four. The location is right across from the start of the Tenderloin, so I was scared the first day I arrived, but it was okay during the day. I stayed on the club floor and used it in the morning and evening. Children (11 to 7 years old) can use it for free.

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.

The staff are friendly and mostly can speak cantonese. The location was alright, difficult to find on the first day. Parking in SF is generally expensive. Room was dusty and the sofa give me rashes. However, the walk from Powell Station has a street of homeless people which I feel unsafe for ladies and young kids.

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

Lovely hotel, in a great location, good access for the city, comfortable with great communal spaces. The staff are all really friendly and helpful, 2 people of note to mention The guy behind the bar is brilliant, knowledgable, friendly and funny, a real pleasure. There is a (really) young lady on reception/check-in, she is lovely and I don't want to knock her, but she needs more training, her default is to say no to everything, not because she is being difficult, I just don't think she has the knowledge or authority to find solutions. It makes it frustrating for me as the customer and I'm sure, for her, trying to deal with people and not resolving issues. It makes you avoid her and wait for someone else to deal with. The Concierge and Valet Parking staff were brilliant, took away all the thinking on parking and restaurants etc. We would definitely stay here again if in San Fransisco