Holiday Inn Express Hotels in San Francisco

neighbourhood is a bit shady if you turn towards Market Street so after 5pm needs to be mindful. Overall good location with nearby amenities, hope the situation could improve as this is a really great location

The staff are friendly and mostly can speak cantonese. The location was alright, difficult to find on the first day. Parking in SF is generally expensive. Room was dusty and the sofa give me rashes. However, the walk from Powell Station has a street of homeless people which I feel unsafe for ladies and young kids.

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

Excellent hotel and staff. Melinda and Bianca on reception were incredibly helpful. The hotel was an oasis of calm in the bustling downtown of San Francisco. Breakfast and diner were good at the hotel, but there are so many good places within a blocks walk. Pinecrest diner and Lapisara eatery were excellent.

Friendly staff, good value for money hotel in okay location but generally San Francisco is not great or overly safe feeling. Nearby parking is very expensive approx $44 per night, once you leave the parking you have to give you ticket and pay again.

The hotel is excellent and situated in a fantastic location. It offers great amenities and services, making it an ideal choice for both short and long stays. Highly recommended!

I had a fantastic time at this hotel. I booked a fairmont exterior king room with a view. The room itself was nice but what I really liked was the walk in wardrobe and luxurious marble bathroom with his and hers sinks. Breakfast at the hotel and dinner in the Tonga room was also really good. Customer Service was top dollar. The only criticisms I would have are that:- 1) There was only one functioning lift from the main foyer to hotel rooms, 2) upon checking in a hold fee of $100 per night is placed on your debit/ credit card (only returnable 5-7 days after departure) and 3) some of the meals were overpriced, I was charged approx $55 for a medium sized pizza and bottle of water on one night. Overall, enjoyed my stay and would return.

I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga