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W San Francisco
4.1/5139 Reviews
South of Market
I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga

Frequently Asked Questions

  • Of all the Business travel hotels in San Francisco, which Business travel hotels have the highest user ratings?

    When travelling to San Francisco for the first time, many travellers find it difficult to choose a Business travel hotel to stay in. According to Trip.com data, W San Francisco is a popular Business travel hotel with high ratings, making it a good choice for your trip.

  • At what Business travel hotels in San Francisco can I try local breakfast foods?

    A delicious breakfast is a great way to kick start your day. At W San Francisco , guests can enjoy San Francisco-style breakfasts.

  • What popular Business travel hotels in San Francisco have parking?

    If you're planning on driving to San Francisco, why not stay at W San Francisco ? This hotel has a parking lot.

  • At which popular Business travel hotels in San Francisco can I try local foods?

    Those who like trying local foods might want to consider staying at W San Francisco . There are lots of famous restaurants serving local dishes near this Business travel hotel.

  • What popular Business travel hotels have non-smoking rooms in San Francisco?

    Many guests care about the quality of the rooms they stay in and want to ensure that their Business travel hotel rooms have fresh, clean air. W San Francisco is a popular Business travel hotel in San Francisco with non-smoking rooms.

  • In San Francisco, what popular Business travel hotels have free Wi-Fi?

    When staying at a Business travel hotel, Internet access is important for both vacationers and business travellers. W San Francisco is a popular Business travel hotel in San Francisco with free Wi-Fi.

  • In San Francisco, which popular Business travel hotels have gyms?

    Based on Trip.com user ratings, W San Francisco is a highly rated Business travel hotel with a gym.

Hotel Information for Traveller

Number of Hotels1
Number of Reviews139
Lowest PriceNZD 226
Highest PriceNZD 18,545
Average Price (Weekends)NZD 652
Average Price (Weekdays)NZD 995