Top rated hotels in San Angelo

Holiday Inn Express & Suites San Angelo
4.1/557 Reviews
I stay in lots of HIE locations but this is the first time I have stayed in this location. I am a frequent traveler. Mixed bag, some good and some bad at this hotel. Front desk staff were not friendly and they failed to acknowledge my top level status which usually occurs in all HIE hotels. Room was clean and bed very comfortable. Room appears to have fairly new carpet but there are issues--rotted wall by the shower, towel rack loose and ready to fall off the wall, light fixture on the wall was slanted down on one end and appears to be ready to fall off the wall. The soap dispenser was worn out--when you pumped soap, you had to pull the pump device up manually to pump a second time. The elevator floor was filthy. The hallway on the 2nd floor needed to be vacuumed pronto. The breakfast was good for a free breakfast but the two rooms needed a good cleaning. I stay in IHG/HIEs in multiple states many times each year and stay in 30-40 hotels every year with about half of those stays at HIE hotels. This experience was clearly one of my worst experiences in an HIE hotel in many years and I won't ever return to this hotel. This hotel's 4 star rating on TripAdvisor is clearly incorrect--this hotel is a 3 star quality hotel.

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