Cynthia
July 2, 2025
the location is good although not at the city center, 2 mins walk distance for supermarket and 25 minutes to Salzburg attractions. design is good and considerate.
however, the facilities and equipment are failed, firstly, when we check-in the room, the mirror was failed to hanged at 2 screws and we almost made it felled when we brought in the suitcases; secondly, the toilet can’t stop loading water when we first time flush it, and cannot keep water for the next flush; furthermore, we think it's unacceptable that the whole property out of hot water for shower on June 18, 2025. we suffered the ice-water for shower at that night and we don't see any sincere apologies from hotel.
last but no least, that's not good/bad, a fact that if you prefer service, then there's no service in the hotel, 4-star hotel price but providing hostel amenities.