Anonymous User
May 12, 2023
It was a very bad check-in experience, because the location of the hotel is good, and guests from European and American countries have good reviews, so although I don't particularly like B&B and other hotels, I still booked a 90m2 suite with a balcony. But I was too disappointed after checking in, so I can only give one star:
- Dishonesty, discriminating against Chinese guests: After arriving, I found that the rooms given were not the ones I booked at all (there are only 6 sets in total, and each set is decorated differently), so I immediately contacted the front desk by phone, but was told that all the rooms have been given out , I will talk about it the next day; the next day I saw the front desk and said that the originally reserved room would be vacant on the third day and I could move in, but said that the room was not actually downgraded. I said I could show her the photo of the reserved room, and she said yes in a while There is a problem with the reservation system. After a while, they say that they can't contact me. They shirk their responsibilities and don't even apologize.
- The hygienic situation is worrying: the towels are black, and one day I saw the washed wet towels hanging on the shelf in the corridor; the bathroom in my room was painted red, and the water was red when I took a bath...
- The facilities are old and inconvenient: the hotel is on the second floor of an old-fashioned building. The front desk was still there when we arrived on the first day. They helped us move two pieces of luggage. There was an elevator and I didn’t know if it was running. No one helped us on the last day. It was a bit of a struggle to move down; and the outside of the building was being repaired with scaffolding, so the room was already dark and now it was even darker
-Breakfast: Breakfast is not in the hotel, you have to go to the corner cafe to eat or pack with meal coupons, only one croissant and one cup of coffee are limited
So I do not recommend this small hotel
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