Guest User
August 5, 2024
I booked a spacious Japanese-style room, but when I got there it was just a normal, small Japanese-style room. I asked the inn staff and they told me to contact Trip.com. I didn't know how to contact Trip.com, and they told me they had no room to change to, so I reluctantly stayed in the small room.
The inn itself was very nice, and the staff were polite, but I really felt bad.
I wish they'd make it possible to contact Trip.com immediately in cases like this.
It left me with a very bad taste in my mouth afterwards.
I didn't know who to contact, so I decided to write this.
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