Walked in office and stood right right in front of associate that had head phones on and was playing on his phone took about 5 minutes for him to look up and see us, he did change our room to lower level upon asking but the key card did not work it took three times going back before it worked then we went out to dinner and came back and it didn’t work again the bathroom door was falling off the hinges on a good note beds was comfortable and you could smell the bleach.