Protur Sa Coma Playa Hotel & Spa

Our first time staying at this hotel and won't be the last! From start to finish we couldn't fault anything. Friendly, helpful, clean, great food and drinks, beautiful hotel and pools. We went all inclusive which was well worth it. A short walk to the beach and shops which we loved everyday. We stayed at the adult pool most of the time and it was so peaceful and relaxing with its own bar perfect for couples wanting to get away from busy lives and switch off. Could of easily stayed for 10 days instead of a week. Overall a very good 4 star hotel.

No idea what all the moaning about registering credit cards is about , I never had to and did ask in advance if this is what I had to do.hotel spotless and every member of staff pleasant and helpful.went half board and a good variety of food & drinks a reasonable price , highly recommend this hotel and Sa coma a lovely place , we leave tomorrow and we’ve had a fantastic time .

Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.

I wanted to post an open and honest review as prior to our trip, this hotels reviews were all very positive. Unfortunately, we were left disappointed with our 10 night stay. Starting with arrival : Prior to booking we contacted TUI to let the hotel know of any special requirements. Upon arrival, no reception drinks and we immediately noticed that the hotel does not have good air con anywhere. We had 2 rooms booked between us as a family of 6 (3 and 3) we had requested at least one of the rooms as a ground floor due to a medical/disability issue with a member of our party. Neither of the rooms were allocated a ground floor. The themed restaurant booking was not explained meaning that we could not get booked into the Indian or Italian restaurant during our 10 night stay. Whilst on the subject of themed restaurants, our 8 year old said the Asian reminded her of school dinners whilst we ate there with freezing cold dishes left to help yourself from. Food : The food was very basic, not an edible vegetable for 10 days, poor selection of meats. The highlighted area of the buffet ‘kids and pizza section’ contained Pizza only. Rooms : We had one double room and one twin room booked between our party. Our twin room was tiny, for 2 adults and one child you couldn’t get moved! There was limited storage for clothes and lack of hangers. Pool : First and foremost, the female lifeguard needs to be commended for her fantastic work, she was great, very attentive and always walking round the pool. Pool was busy but nothing you wouldn’t expect at this time of year. I didn’t see one person check the pool levels nor did I see anyone cleaning the pool in the time we were here. We were up at 6:30 most days and still didn’t see anyone maintaining the main pool. My little one contracted hand, foot and mouth and was quite poorly for a few days which I’m positive was picked up from the pool/splash park area as from forums on Facebook it was stated that it was going around. One positive is — there is no rush for sunbeds, always some available. We felt compared to other hotels there was a lack of interaction from the animation team, couldn’t tell you their names or what activities were going on apart from Aqua Gym everyday. Conclusion - We wouldn’t return again, we love Mallorca and have stayed at various different hotels however this has to be the worst one for value for money.

Where do I begin ?!! Sorry for the long post but here goes. Hope you all find this helpful ! My husband and I took our two children (boy aged 13 and girl aged 16) on this All Inclusive holiday for a week. We flew from Luton to Palma and then got airport tranfer to the hotel which took 1.5hrs as we had drop offs on the way. On arrival we were greeted by the lovely Christina. She is fluent in Spanish but originally comes from England so she was very clear with all instructions. Firstly we wanted a safe so we paid €2 a day (total €14) to hire. We didn't need any hotel sunbed towels as we brought our own but the offer was there to have them and pay a deposit (which you would get back). We also paid the hotel tax which was about €60 for the week. (Can't remember exactly how much it was) We paid this on arrival at the reception desk. We were given our room cards and given clear instructions of where our rooms were. We had two rooms and the hotel accomodated our request to have rooms near each other. We were on level 2 and had a balcony each which overlooked the adult only pool. The rooms had a safe, hangers in wardrobe, 2 single beds, sofa bed, balcony with table and chairs, clothes airer on balcony, shampoo and shower gel in shower, hairdryer in bathroom drawer, tea and coffee facilities, plenty of clean towels which were changed daily by the cleaners and a mini fridge which was stocked up daily for all inclusive guests. The rooms got cleaned daily and bedding got made and then changed once in the week. The cleaners did a fantastic job and we couldn't fault the rooms at all. Thankyou to them all. Let me talk about pools - 4 pools. Adult only, family pool, childrens pool (next to family pool) and toddler/ baby pool. All pools clean and good temperature. Lifeguards (blonde hair girl especially) were amazing and always keeping an eye on the pool. Aqua aerobics daily at 11.30am in the family pool. This was led mainly by a very energetic lady called Paula. She was brilliant and a lot of people took part daily. Such great fun. The animation team was led by 4 ladies and we got to know Paula and Madeline very well. These two ladies were full of energy and so approachable. Very lovely and did a great job all week. They never stopped working and were always up for a chat. A great animation team. Pool bar staff also brilliant. A wide variety of drinks (not just local brands). Cocktails, soft drinks, hot drinks all included with all inclusive guests. Mike knew our drinks after a few days and kept us hydrated very well. Thankyou Mike !! A great credit to the staff at the pool bar. Now for food chat- Amazing! The staff in the dining hall do not stop working. They are constantly cleaning, setting, taking plates away, getting drinks to the table and always so friendly. Well done to all the waitress and waiters. Great friendly faces daily. Such a variety of food at all times. Breakfast - you name it, it was on offer. Even English bacon and sausages !! Lu

We have just returned from 10 nights here and we had a fantastic holiday! It was myself, my husband and our 3 year old daughter and I am so glad we chose this hotel over the Safari across the road! We walked through the Safari to get to the splash park and it was so much busier and felt quite chaotic around the pool. The Sa Coma Playa has a bit more of a chilled vibe and is perfect for younger children. We stayed in room 356. I requested a higher level room with a pool view and the hotel accommodated us! We had sun in the late afternoon and we looked out over the adult only pool. The room was slightly small with not much storage for clothes - but we made it work. It felt cramped with the sofa bed out so we just folded it up each day to give us more space. We made it work and it was fine! The room was so clean and we appreciated the modern feel. It was cleaned every day with fresh towels. There is a kettle with tea and coffee and a mini fridge too. Ask for it to be emptied if you aren't all inclusive so you can store your own food/drink in it. The shower is lovely and the bed was comfy. I agree with others that the glass partition between the room and the bathroom is poor planning - if we wanted to go to the bathroom in the night we had to feel our way around in the dark so as not to wake our daughter up! The one thing that I would improve is the aircon. It was adequate but definitely could have been much better. It didn't go below 18 degrees and the room definitely felt a lot warmer than that most of the time. There is a safe provided which is 2euro a day. The pool area is fantastic. Adult pool area is lovely and so chilled and the main pool is busier but there was always plenty of sunbeds available throughout the day. The kids splash pool was the highlight of our trip. My little girl loved it and we couldn't get her out! It is busy but not overcrowded. We managed to get sunbeds next to it every day and it is the perfect pool for toddlers - not too deep and a fun slide for them! There is also a little play park but that is aimed at the younger children. I would say 2 and under really. Pool towels were provided with a 10euro cash deposit which you got back when returned. The restaurant was fine - busy but that is always to be expected in a hotel like this. The staff greeting you on entry are lovely and welcoming and you can sit either inside or outside. We found the aircon better in the restaurant than in the room and never felt too hot. The food is great! It does get a little repetitive but the staff work so so hard to keep everything topped up. Plenty of choice every day for breakfast and dinner and the fresh fruit is delicious! We appreciated that you could pay as you go each evening rather than keeping a tab for the duration of the holiday as we prefer not to have to pay a huge bill when we leave. However you can choose to put all drinks on a tab and pay when you leave. To avoid the repetition I think it would have been nice if the mai