HM Mar Blau

Fantastic value for money, friendly staff, wonderful food & great location. This is my second visit to this hotel as a solo parent & I will definitely return. Only thing that could be improved, in my opinion, was the cleaning of the rooms as this was minimal. But other than that, a great stay.

We are not normally people to complain, but this hotel was very poor considering it was supposedly a 4*. I would push at a 3*. During our 7 night stay, we had 3 room changes and numerous rude interactions with the staff at reception, particularly Sergi who was very rude and not helpful. We booked a studio and were given 2 ground floor rooms (which wasn’t the problem). But it became evident very quickly that there was a clear ant infestation as both rooms we were given on ground floor were covered with thousands of ants. The first room we were given had a broken lock on the back door which also disabled the air conditioning from working, alongside damaged bedside and kitchen cabinets. We were told the maintenance team would be there in 10 minutes to fix the door, but 3 hours later nobody had arrived. We requested a room change as we didn’t feel safe leaving the room and all our belongings in an unlockable room which was accessible from the balcony. We were moved to another ground floor studio which was mouldy and also infested with ants. We tolerated the ants outdoors as there is nothing we could do about that, but it became a problem when they started invading the room and covering all of our clothes and belongings. This is where the staff became very rude and told us that “we are on an island with ants and mosquitos so there is nothing we can do”. Whilst the ants and mosquitos did not bother us, it became a problem when they were uncontrollably entering the room from the balcony even when the doors were shut. When I went to reception, reluctantly we were given a bottle of bug spray to spray around the balcony door and inside the room which killed the ants in the room but didn’t stop them from entering. We went back to reception the next day and asked for a room off the ground floor as the ants were clearly a ground floor issue, but we were offered a third ground floor flat, and at this point we had learnt our lesson to check the room before moving in and yet again this third room was also infested with ants both on the balcony and in the room itself. We refused the room and finally got a room on the second floor and there was not an ant in sight. Not only did we not have an ant infestation, the cleaners also made more of an effort. Whilst on the ground floor, cleaners only changed the bathroom towels and didn’t make the bed or clean anything, but in our second floor room our bed was made, towels changed, room cleaned, glass on balcony wiped and even swept the floors. It looks like the more money you pay for the room the more effort the cleaners put in which is appalling. If the cleaners made more effort on the ground floor rooms, maybe the ants wouldn’t be such a problem? Throughout my stay, I spoke to multiple other people who were staying in a ground floor room and also had issues with ants. Consequently, the staff should be more approachable and understanding when dealing with these complaints as it is clearly a hotel issue. Ove

Good location in between Sa coma & Cala millor, both within walking distance and with great beaches. Staff were friendly and worked hard some there all day & night. Evening entertainment was basic but like I say not far to walk out if you want something more. No issues with sunbeds didn’t have to fight to get one but if you went down too late in the morning (11.30ish) it did start to get busy so might struggle to get 4 together for example. All inclusive was decent and a good selection of different foods even with 2 vegetarians in the group - always found enough variety to eat. Couple of things to bear in mind - if you arrive in the early hours they allow you to go into the restaurant to get something to eat and drink, it’s not a lot of choice but was very much appreciated after a late flight and was a bonus. You pay £1 per plastic reusable cup at the pool for your all inclusive drinks which you get back at the end to help reduce plastic usage & be more environmentally friendly which we thought was great. If you have a late check out there are only shower facilities until 6pm when the spa shuts- we hadn’t realised that it closed (wasn’t told either when asked if there was luggage room and somewhere to get changed, they just said yes downstairs in the spa but we hadn’t used the spa so didnt even register closing times etc ) so when we came away from the pool just before it closed to get showered and changed before being picked up we couldn’t & had to get changed in the public toilet area which was difficult with people regularly using it so just bare that in mind. Overall a good hotel in a good location- we would return.

The food in all inclusive is boring. And the wine very poor. The rooms were fine, and the starf friendly

Great place to stay as easy access to Cala MILLOR and Sa Coma beech. Hotel staff were great and helpful. One downside was the shower in the room, the tray not lifted so when showering water went in to the bathroom area as well as shower area. But overall main sleeping and kitchenette area was good.

Overall a great hotel, the food was good. Drinks OK for all inclusive. Rooms are small for 4 people and could do with a revamp. Great location, would go back.