Mermaid Inn

There is nowhere else quite like it, it’s unique and the experience of staying there was wonderful. The service was excellent at every point - checkin, room, restaurant, bar, checkout. Staff were friendly and helpful and knowledgeable about the long history of the Mermaid. The room was small but clean and well appointed and exactly as expected from the booking. Despite being the such an old building and staying in December every part of the Mermaid was warm and cosy including the bedroom. There is parking for guests but it’s very small and the spaces are very tight. I’d recommend paying a few quid to park nearby in one of the overnight car parks. The food was excellent with the evening meal a surprise… the vegetarian menu options were some of the best I’ve tasted and definitely not an afterthought as they often are on menus. I would highly recommend a stay here. You might pay a little more than other hotels but it is well worth it. Unforgettable.

Came here for an evening meal with our daughter whilst staying elsewhere in Rye. The whole experience was a delight. The staff were very polite and friendly, particularly the young lady who served us. The food and wine was generally really excellent, and the ambience great. It was a treat to have coffee in the lounge after our meal. The only thing that spoilt it for me was the pork belly - it was a bit dry - could have had a bit more jus - and there was no crackling!! The leeks were a bit undercooked too. But everything else was delicious.

Fabulous Sunday lunch, highly recommend the Pork Belly, very generous portions, Friends had the Beef which again couldn’t be faulted, lovely desert menu, all served in lovely surroundings, good wine selection at reasonable prices. Staff very professional and attentive.

Don’t stay here if you want modern, souless, plastic hotel with unresponsive robotic staff ! This is a stunning hotel , steeped in history with quirky rooms , creaky floorboards , wonky walls , old beams and so much more . It is romantic, cosy , excellent caring staff who go out of their way to make your stay very special. The food is great , the owner Judith is on site to deal with any problems in the unlikely event they should arise . Reception staff very friendly and go the extra mile to help with every aspect of your stay . They have great knowledge of the local area and can suggest various things to do ! We absolutely loved our stay at this amazing hotel , it is so rare to find such a gem. We can highly recommend this wonderful Inn .

We booked last minute for a Sunday roast. It was delicious. Couldn’t fault the food. Home made butter was lovely and a nice touch. The service was good, really friendly and chatty but professional.. especially as I consider myself an awkward customer asking for extra gravy and sauces etc The pub itself is really old with loads of character and the dining setting matched that. Really enjoyable experience

Just Horrible, the hotel is dusty, unpleasant with dirty carpets, the bar smells and the outdoor area is a car park. Couldn’t see what the hype was about. Unpleasant staff, over priced drinks. Not nice. Would recommend the Ypres instead, waste of money and time

We didn't stay here but had an evening meal/drinks. Ths place is amazing and full of character as you would expect. Bar area was small and busy so be prepared. Evening meal - service was slow at times in my opinion so if you're in a rush or have somewhere else to go, maybe unsuitable. It didn't bother us. The food was amazing! This place is in the centre of Rye so a great location to explore. We also did the tour which was informative and enjoyable. Great experience and definitely worth a visit.

Enjoyed a lovely roast on Easter Sunday. Staff were friendly. The beef was great. The starters has a good selection too. Their complementary home made bread was special. All in all Very good value for money. The setting/history of the building is a must see.

1 v.rude receptionist apart, it was a brilliant stay with outstanding service and professionalism, quality food, rooms, service. Great to see so many youngish members of staff all of who were fantastic, polite, welcoming and brilliant.