Room Mate Bruno Reviews
Room Mate Bruno
Wilhelminakade 52, Rotterdam, 3072 AR, NetherlandsView Hotel Details
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Room Mate Bruno Guest Reviews
4.4/5
Very Good
137 review
Verified reviewsLocation4.6
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(137)
Positive reviews(36)
Reviews with photos/video(8)
Awesome rooms(14)
Awesome stay(11)
Great service(11)
Delicious breakfast(9)
Great location(9)
Negative reviews(1)
Ayana
Comfort Double Or Twin Room
Stayed in Apr 2024
Family
1 review
Amazing
Posted on Apr 30, 2024
Big, spacious rooms. Very lovely free sauna. Beautiful and unique design throughout the hotel. Metro and tram 3 min walk away.
Response from Property: Dear Ayana, Thank you for your stay and for sharing your positive feedback. We are delighted you enjoyed our big, spacious rooms, the lovely free sauna, and the unique design throughout the hotel.We look forward to welcoming you back in the future.Warm regards, Annouck - Team Bruno
Guest User
Superior Room
Stayed in Jun 2024
Couples
15 review
Posted on Jun 13, 2024
The hotel receptionist was not helpful, it was raining quite heavy that day & I needed to run to the reception 3 times before they open the gate for me to park the car. You need to book parking on line & the system is complicated. It’s a good size room but with a stale smell of body odour, even we open the window but it didn’t help. For the price we’ve paid I’ll not recommend this hotel especially the service is so bad.
Response from Property: Dear,Thank you for taking the time to share your experience! I am sorry to hear that you did not feel helped with the parking. The parking is being supervised by another company. We will always do our absolute best to guide our guests and explain how everything works. We are therefore sorry to hear that you experienced difficulty with this. We also have a 24-hour reception and would have loved to hear your feedback about the room straight away so we could have solved this and made your stay a positive one and unforgettable! We hope we may welcome you back to Bruno anytime!Kind regards, Tamara - Front Office Coördinator
MisterD
Superior Room
Stayed in Sep 2023
Solo travelers
1 review
Outstanding
Posted on Sep 18, 2023
A very beautiful hotel with wonderful staff and location. I would come back again.
6/10
Response from Property: Dear MisterD,Thank you so much for your great review! I am delighted to hear that you enjoyed our facilities, service and your stay with us. Feedback such as yours is always encouraging and rewarding for our team members. Hope to see you soon back at Room Mate Bruno! Kind regards, Eline - Team Bruno
ALEGG
Single Room
Stayed in Apr 2024
Business travelers
7 review
Outstanding
Posted on Apr 29, 2024
Great hotel location and service. Perfect for 1 night for business
Response from Property: Dear Alegg, Thank you for staying with us and for your feedback. We're pleased to hear that you appreciated our location and service and that our hotel was perfect for your one-night business stay.We look forward to having you stay with us again.Kind regards, Annouck - Team Bruno
_jxj_
Superior Room
Stayed in May 2023
Solo travelers
3 review
Outstanding
Posted on Jun 7, 2023
A very good hotel. I get a free upgrade to executive room. The staffs are very friendly. The only bad thing is sound proof not very good, always heard a lot of people walking outside and bang things inside their room.
Response from Property: Dear _jxj_, We appreciate this review and look forward to having you back again in the heart of the city! Glad our service made your experience even more memorable. We have taken note of your feedback regarding the noise disturbance and will ensure that this is looked into accordingly. Hope to welcome you again in the near future! Kind regards, Eline - Team Bruno
TieuMy
Family Duplex Room(2+2)
Stayed in Jun 2024
Family
7 review
Outstanding
Posted on Jun 6, 2024
Spacious room. Good location. Highly recommend!
Response from Property: Dear TieuMy,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious room and found our location convenient. It’s always our goal to provide a comfortable and accessible experience for our guests. Your high recommendation truly means a lot to us. We look forward to welcoming you back and ensuring your next stay is just as enjoyable!Kind regards,AbigailFrontdesk
山中凜
Comfort Double Or Twin Room
Stayed in May 2024
Solo travelers
29 review
Outstanding
Posted on Jun 24, 2024
Breakfast is so good!!
thank you！！
Response from Property: Dear 山中凜,Thank you for your review and for staying with us. We are delighted to hear that you enjoyed our breakfast!We look forward to welcoming you back soon.Kind regards, Annouck - Team Bruno
Anonymous User
Superior Room
Stayed in Feb 2023
Business travelers
4 review
Outstanding
Posted on Mar 10, 2023
This hotel is fabulous! Full of amenities and in a great location!
Response from Property: Dear Anonymous,Thank you very much for your positive review! I am delighted to hear that you enjoyed our facilities and your stay with us. We hope to welcome you again soon at Room Mate Bruno!Kind regards,ElineTeam Bruno
Guest User
Single Room
Stayed in May 2023
Couples
4 review
Outstanding
Posted on May 30, 2023
Third visit to Room Mate Bruno in Rotterdam. Rooms are spacious and clean. Staff are friendly and it’s perfectly located. Great breakfast spread as well.
Response from Property: Hi Guest User,Thank you so much for sharing your experience at Room Mate Bruno! It is a pleasure to hear that you enjoyed your stay with us. We hope that we will be able to welcome you back to the hotel sometime soon. Kind regards, Eline - Team Bruno
Guest User
Standard twin Room
Stayed in Jun 2022
Travel with friends
4 review
Outstanding
Posted on Jul 10, 2022
I had an amazing stay.. the hotel staff were very friendly and attentive.. the hotel room was clean, and the beds were comfy.. the decor in the public areas was incredible.. there was a great selection of food at breakfast and I really appreciated the fact it was served until midday.. I would highly recommend this hotel.. and if I ever travel to Rotterdam I would definitely stay here again.. 😊
Aprile18
Single Room
Stayed in Jan 2023
Business travelers
5 review
Outstanding
Posted on Jan 27, 2023
Very nice and cool place. Staff very kind. Room was very clean
Response from Property: Dear Clara, Thank you very much for your positive review! It is a pleasure to hear that you enjoyed your stay with us and in Rotterdam . It is always a pleasure to receive such positive feedback and I do hope we will be able to welcome you back at Room Mate Bruno sometime soon! Kind regards, Eline Team Bruno
Xueying
Superior Room
Stayed in Aug 2022
Couples
18 review
Outstanding
Posted on Oct 16, 2022
Good place to stay for overnight. Friendly staff and perfect viewing from the room window.
Andrzej_
Single Room
Stayed in Feb 2023
Business travelers
24 review
Outstanding
Posted on Feb 27, 2023
Really nice hotel , very good breakfast
Response from Property: Dear Andrzej_,We appreciate this review and are glad that you enjoyed your stay & our breakfast! We look forward to having you back again in the heart of the city! Kind regards,ElineTeam Bruno
Lea MR
Single Room
Stayed in Apr 2022
Travel with friends
2 review
Great
Posted on Apr 30, 2022
Very good thanks
Guest User
Single Room
Stayed in Aug 2024
Solo travelers
5 review
Amazing
Posted on Sep 1, 2024
The room was spacious and there were many amenities, so it was a very satisfying stay. The breakfast was also very luxurious and recommended! The common areas, reception and the first floor, are spacious and you can relax. It was unfortunate that the room was cold, so I had to wear long sleeves even though it was August, and the Wi-Fi didn't work for much of the time.
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Response from Property: Dear guest,First of all, thank you for staying with us at Room Mate Bruno and for taking the time to share your feedback. We are very happy to hear that you were satisfied with the spacious room, numerous amenities, and our luxurious breakfast, which you recommend. It's also great to know that you found the reception and first-floor common areas to be relaxing.However, we sincerely regret that your room felt cold, even in August, and that you experienced difficulties with the Wi-Fi connection. We appreciate your feedback and will use it to improve these areas for future stays.We hope to welcome you back soon and provide an even more comfortable experience next time.Warm regards,AbigailTeam Bruno