"The room was spacious but the furniture was very old. The room was moderately clean. The cups were not cleaned properly and the kettle had mold inside. The reception was always unattended during oir stay."
"A very clean hotel with a very welcoming front desk, which made us feel at home in a foreign country.
Facilities: Very stylish
Hygiene: clean
nice environment
Service: warm
The location is very good. I will stay here again next time.
Recommended to everyone."
"Fuss free check in, basic but adequate amenities. Good bargain for the space given the price paid. Most appreciate the location and beautiful lake view"
"Location was in a place accessible to the city centre however the room had a weird smell and the toilet blinds did not work. The worst part was the smell from it. The walls are paper thin and we could hear our neighbour showering or having a conversation."
"The TV didn't work and the tub could've been cleaner. Also the carpeting needed replacing. There were many stains and maybe a burn mark. Kind of strange. The staff were very nice though."
"Generally speaking, although all the hotels booked during the self-driving trip around New Zealand may not be available in luxury hotels (after all, the population density is very low), basically all the hotel beds are very comfortable and clean, which is really important. During the day, we are basically outside either driving or hiking, so having a comfortable and clean bed when we rest really ensures our sleep quality. I was mentally prepared before arriving at the room every time, but in fact, every time it was a little bit beyond my expectations. Like the one I booked in Rotorua this time, the room was clean and tidy, the bedding and mattress were very comfortable, and there was an extra bed in the room. The bed is very comfortable, the kitchen has an oven, the bathroom has a washing machine, and it's very close to the busiest streets. Because the itinerary is very tight, I arrive at the hotel very late every time and leave very early, so the above conditions are considered satisfactory for self-driving travel👍👍"
"Great and easy checkin. The cabin was clean and tidy and just 50 meters from kitchen and bathroom facilities. The hot pools were very hot indeed. The kitchen facilities were fine and offered everything needed for cooking and doing dishes.
The cabin was rather warm at night (no aircon) and the beds a bit noisy.
All in all a good, recommendable stay and good value for money."
"The location is very central and convenient. Staff are friendly and very helpful. The room has a comfortable bed and luxuriously roomy bathroom. We charged our electric car overnight in the hotel’s car park. Our family of three had a comfortable stay throughout. We would definitely book this place again."
"Nice hotel. Every things good Specially the worm pool.
Only the room Temperature is hot. And the air conditioner not cooling well when we spoke with staff they offered a Fan and that not enough during a summer time
Recommended to during winter time"
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.1/10
Great
AAxellyOur stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
AAnonymous UserNot great considering the cost to stay. We had to wait 10 minutes for someone to turn up at the reception, and then we had to ask twice for assistance to check in.
Little to no hot water (tepid would be accurate) meant we had to walk out of the complex (with towels and toiletries) and down the main street and back into another room at the other end of the complex to take showers - both nights! Not at all pleasant as it was quite cold and very inconvenient.
And the spa didn’t work and was out of operation. Probably due to no hot water.
No lift meant lugging suitcases up a lot of stairs and no one to help.
Certainly wasn’t a great place to stay. Think we could have stayed somewhere better at half the price and less trouble.
NNur RuzannaVery clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room.
Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better.
Please note there’s no lift, so we had to carry our luggage to the 2nd floor.
Overall, would come back again, it was still a great stay!
LLyn KhooWe had a comfortable and enjoyable stay at this hotel. The room was clean, spacious, and well-appointed with everything we needed for a short stay.
One thing that would have made the stay even better is if the room had included a washing machine. While laundry facilities were available on-site, having a washing machine in the room would have been much more convenient, especially for longer stays or for those traveling light.
Overall, a great place to stay — clean, comfortable, and in a good location. With in-room laundry, it would be close to perfect.
AAround&AboutWe stayed 3 nights in a private room at Rock Solid. The first room we got assigned was just below the lounge area and given the walls are so thin it really seemed like a group of people was in our room. The manager was very nice and moved us into a different room- walls still thin but at least in a different location vs the first room. The common areas are big and clean + you get 50% discount on the climbing wall gym which we used!
GGuest UserThe hotel was located right next to the Polynesian Spa and a long walking/biking path around the geothermal area. It's also near restaurants and a grocery store for lots of food options. The room was clean and comfortable, but due to our location on the first floor near the parking lot and major walkway, we heard everyone coming and going. If you're a light sleeper, request an upper floor room, and hopefully you won't hear people in the hallway/parking lot/walkway like we did. Also, I have to be honest, the sulphur smell was so strong at times I was gagging and it woke me up from a dead sleep. Knowing it will smell and experiencing it are two different things! Mostly for this reason, I wouldn't stay here again.
Rreturn visitorOutward appearance is good, but on closer Inspection it is shabby, once was high class accommodation but now cushions and curtains dirty. Unidentified scraps on bed linen and bathroom had very visible mould. The bath is a great size with headrest, heated floor and good water pressure. Our room had a great view of the lake, but people walking past windows, no real privacy. Good size room interesting room layout.
GGuest UserI had a wonderful stay at AWA Hotel in Rotorua. The staff were incredibly warm, welcoming, and accommodating, making me feel right at home from the moment I arrived. The atmosphere was comfortable and inviting, and I truly enjoyed my time there. Highly recommended for anyone visiting Rotorua!
AAnnM.I recently stayed at Arawa Park Hotel and had a pleasant experience overall. The location is excellent—close to Rotorua’s main attractions and surrounded by beautiful scenery.
The room was spacious, clean, and featured large, comfortable beds. Considering the affordable price, it’s excellent value for money and ideal for anyone looking for a comfortable, budget-friendly stay.
The staff were attentive and friendly, even offering to heat up meals for guests—a thoughtful touch that added convenience. I also appreciated their focus on security, as they took note of my car’s plate number during check-in.
I noticed that the hotel has washing machines and laundry facilities, which could be very useful for longer stays. While I didn’t ask if these are free for guests to use, it’s great to see such amenities available. Clearer information about their usage would be helpful.
One downside was the lack of adaptors in the room, which made charging devices a little inconvenient. Adding adaptors or universal outlets would greatly improve the overall experience for guests.
Overall, Arawa Park Hotel is an excellent choice for a comfortable and affordable stay in Rotorua. With minor tweaks like providing adaptors and clearer communication about amenities, it could be even better.
QQyimThe front desk staff is very friendly. The hotel is close to the food court, and there are large supermarkets and household goods stores nearby, which is very convenient. The room is spacious.
The shower head in the bathroom has strong water flow and the service is generally satisfactory.
The downside is that the room has no air conditioning, only a fan, and the wall lights did not work properly.
Of all the hotels in Rotorua, which hotels have the highest user ratings?
When travelling to Rotorua for the first time, many travellers find it difficult to choose a hotel to stay in. According to Trip.com data,
Thermal Oak Motel, Regent of Rotorua and Rose Apartments and Spa
are popular hotels with high ratings, making them good choices for your trip.
At what hotels in Rotorua can I try local breakfast foods?