"We had a generally pleasant experience in Rydges Rotorua. though there were a few drawbacks. The hotel rooms are showing signs of age, and overall cleanliness in our bedroom was just average. A particular letdown was the rusty kettle provided in the room. On the positive side, the hotel offers a good range of amenities, including a heated swimming pool, spa and a children's playroom which are great for families. The buffet breakfast had a good variety of options and was a nice way to start the day. While it's not perfect, this hotel is a fair choice for families looking for a comfortable stay with decent facilities."
"A very clean hotel with a very welcoming front desk, which made us feel at home in a foreign country.
Facilities: Very stylish
Hygiene: clean
nice environment
Service: warm
The location is very good. I will stay here again next time.
Recommended to everyone."
"ibis Rotorua is located near a public geothermal park, you can visit there to take a look at the bubbling pool and smell the steaming sulphur filled in the air."
"This is the accommodation that I’ll recommend to those who are looking for a nice place to stay when visiting Rotorua. The kitchen is well-equipped & spacious. The rooms are clean & flawless."
"They have great customer service. Are very polite and easy to talk to. The only two sad things was that I asked for our room to be cleaned while I took the kids out in the morning around 8. But when I arrived back in the afternoon around 4pm, it was not yet cleaned. Also the shower head was very hard to use. Maybe it has some plugging issues. The water comes out outwards, not focused in the middle."
"Generally speaking, although all the hotels booked during the self-driving trip around New Zealand may not be available in luxury hotels (after all, the population density is very low), basically all the hotel beds are very comfortable and clean, which is really important. During the day, we are basically outside either driving or hiking, so having a comfortable and clean bed when we rest really ensures our sleep quality. I was mentally prepared before arriving at the room every time, but in fact, every time it was a little bit beyond my expectations. Like the one I booked in Rotorua this time, the room was clean and tidy, the bedding and mattress were very comfortable, and there was an extra bed in the room. The bed is very comfortable, the kitchen has an oven, the bathroom has a washing machine, and it's very close to the busiest streets. Because the itinerary is very tight, I arrive at the hotel very late every time and leave very early, so the above conditions are considered satisfactory for self-driving travel👍👍"
"We really enjoyed staying in Thermal Park, staff are friendly, facility is excellent, and location is perfect. We were originally booked for one night only, but fell in love with this place and stayed three nights instead."
"We had a great stay in this hotel. The location is perfect, near the Eat Streat. The room is spacious, enough space to open our luggage. And the food provided by the restaurant is tasty. The spa and the gym room are good."
"Nice hotel. Every things good Specially the worm pool.
Only the room Temperature is hot. And the air conditioner not cooling well when we spoke with staff they offered a Fan and that not enough during a summer time
Recommended to during winter time"
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9.1/10
Great
AAxellyOur stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
AAnonymous UserNot great considering the cost to stay. We had to wait 10 minutes for someone to turn up at the reception, and then we had to ask twice for assistance to check in.
Little to no hot water (tepid would be accurate) meant we had to walk out of the complex (with towels and toiletries) and down the main street and back into another room at the other end of the complex to take showers - both nights! Not at all pleasant as it was quite cold and very inconvenient.
And the spa didn’t work and was out of operation. Probably due to no hot water.
No lift meant lugging suitcases up a lot of stairs and no one to help.
Certainly wasn’t a great place to stay. Think we could have stayed somewhere better at half the price and less trouble.
NNur RuzannaVery clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room.
Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better.
Please note there’s no lift, so we had to carry our luggage to the 2nd floor.
Overall, would come back again, it was still a great stay!
LLyn KhooWe had a comfortable and enjoyable stay at this hotel. The room was clean, spacious, and well-appointed with everything we needed for a short stay.
One thing that would have made the stay even better is if the room had included a washing machine. While laundry facilities were available on-site, having a washing machine in the room would have been much more convenient, especially for longer stays or for those traveling light.
Overall, a great place to stay — clean, comfortable, and in a good location. With in-room laundry, it would be close to perfect.
GGuest UserThe hotel was located right next to the Polynesian Spa and a long walking/biking path around the geothermal area. It's also near restaurants and a grocery store for lots of food options. The room was clean and comfortable, but due to our location on the first floor near the parking lot and major walkway, we heard everyone coming and going. If you're a light sleeper, request an upper floor room, and hopefully you won't hear people in the hallway/parking lot/walkway like we did. Also, I have to be honest, the sulphur smell was so strong at times I was gagging and it woke me up from a dead sleep. Knowing it will smell and experiencing it are two different things! Mostly for this reason, I wouldn't stay here again.
AAround&AboutWe stayed 3 nights in a private room at Rock Solid. The first room we got assigned was just below the lounge area and given the walls are so thin it really seemed like a group of people was in our room. The manager was very nice and moved us into a different room- walls still thin but at least in a different location vs the first room. The common areas are big and clean + you get 50% discount on the climbing wall gym which we used!
GGuest UserClean and nice deco room, lovely water view, spacious bathroom, however, the facilities such as gym and cleanliness in public areas can be improved. As to location, if you drive, that’s no a problem at all, would love to recommend this resort.
GGuest UserI had a wonderful stay at AWA Hotel in Rotorua. The staff were incredibly warm, welcoming, and accommodating, making me feel right at home from the moment I arrived. The atmosphere was comfortable and inviting, and I truly enjoyed my time there. Highly recommended for anyone visiting Rotorua!
GGuest UserRoom was big and spacious, slightly dated decor. Great location central and easy to get around. Gym was good but air con not strong. Fire alarm woke us at 2am where everyone evacuated for an hour. Not the hotel's fault but signs were not clear where the fire exits were. The entry from car park is ground floor so could be quite noisy if you had a room on that level.
Llindy namThe room was okay but there was no pool due to maintenance. Also, no common area even for microwave (on the website, there is photo for shared kitchen that’s why we chose here since we have kids so at least we could have easy breakfast) that was shame. Anyway, not too bad for just staying and sleeping for a night though.
Of all the hotels in Rotorua, which hotels have the highest user ratings?
When travelling to Rotorua for the first time, many travellers find it difficult to choose a hotel to stay in. According to Trip.com data,
Thermal Oak Motel, Regent of Rotorua and Rose Apartments and Spa
are popular hotels with high ratings, making them good choices for your trip.
At what hotels in Rotorua can I try local breakfast foods?