Carrer Gran Via Puig Major, 2, Rotes Velles, Balearic Islands, 07180, SpainView Hotel Details
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H10 Casa del Mar Guest Reviews
4.1/5
Very Good
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.0
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All reviews(71)
Positive reviews(40)
Reviews with photos/video(12)
Awesome stay(6)
Negative reviews(7)
olafstando
Double Room with Street View Non smoking
Stayed in Jul 2024
Solo travelers
14 review
4.5/5
Great
Posted on Aug 15, 2024
Lovely hotel right opposite the beach, very clean and cosy, good sized rooms and a plentiful breakfast!
Hefty
Double Room With Pool View
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 28, 2023
Had a wonderful stay at the casa del mar
Everything about my stay was 10 out of 10
The staff all made me feel special and very
Welcome..Great location and I wii book
Again in the future
Thank you to one and all
Heather
dogan
Double Room With Pool View
Stayed in Jul 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Jul 31, 2023
Hotel situated right in front of the main beach. Staff is very friendly food reasonable great pool on roof with bar and stunning views of the sea. I would recommend to families and couples.
Guest User
Double Room with Street View Non smoking
Stayed in Aug 2022
Couples
1 review
5.0/5
Outstanding
Posted on Aug 30, 2022
Lovely hotel great location, always get a lounger no matter what time of day it was even though people were reserving towels and not even showing their face.
Guest User
Double Room with Street View
Stayed in Aug 2022
Couples
1 review
2.7/5
Posted on Aug 11, 2022
Perfect location facing the sea and with many services around.
Easy to park on the street since the parking hotel charges €10 per day and there is free parking outside.
The breakfast buffet very good.
The air conditioning in the room did NOT work very well, there is NO air in any other area of the restaurant, which is quite inconvenient for these times.
The safe in the room did NOT work, we reported it and it was never fixed.
The phone in the room did NOT work, so if we wanted to report something to #9 which is the reception we could NOT.
The room is spacious, simple but comfortable.
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Antoine ROITG
Double Room with Street View
Stayed in Jul 2022
Family
2 review
5.0/5
Outstanding
Posted on Jul 27, 2022
Great location. Facing the beach. But also if you are transported to move around the rest of the island.
The room was nothing special but still adequate. The air conditioning works well but a bit noisy for those who are light sleepers. Personally, we preferred to cut it at night. Parking is chargeable. The breakfast is really great! We can't wait to wake up to enjoy it. Note that there is a dress code for dinner at the Cap Roig restaurant as well as for the terrace/pool on the 5th floor, which is prohibited for children.
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Guest User
Double Room with Street View
Stayed in Jul 2022
Couples
15 review
3.7/5
Posted on Jul 20, 2022
A good hotel, but will choose another place next time.
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GreylocksofNorfolk
Stayed in Sep 2024
Travel with friends
4.0/5
Very Good
Posted on Sep 15, 2024
Great location next to bars and restaurants. The adult area and infinity pool offer superb views. Food ok, staff are friendly and helpful, clean rooms. The hotel does have some entertainment on but this is rather limited perhaps due to the size of the hotel as it is not large by any means. There are lots of other bars nearly with live music though. Be aware the hotel bar closes quite early. The main gripe is the Wifi which is very intermittent or faulty. Impossible to get my iPad connected despite attempts at Reception to get it working. Wifi issues sorting out for sure.
Response from Property: We would like to thank you for your opinion. We hope you enjoyed your stay at our hotel and we will be happy to welcome you back to the H10 Casa del Mar**** on your next holiday in Santa Ponsa. We take note of your comments to continue improving our customer service. Best regards
Sarah B
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 9, 2024
The hotel is beautiful, lovely atmosphere on arrival, really lovely environment to spend your holiday Positive points - staff are lovely, reception, bar, restaurant are all super friendly and helpful, - location is amazing, right on the beach and near all you could need, - Bar area is a lovely atmosphere, staff attentive and lovely drinks, - Food is fine, good choices at breakfast with a variety. Dinner has less variety but I am fussy! - You can hire pool towels for a small refundable deposit, -The rooftop terrace is stunning, we popped up for a drink one afternoon and I imagine it’s gorgeous in the evening (we had a teenager so couldn’t use) -Chilled atmosphere throughout the hotel, Negative’s - Pool area, the sunbed situation was a big down side. Literally all beds are gone by 8.15, no chance of a parasol unless you are first down. Nowhere near enough beds and parasols for the amount of guests. Due to this we spent most of our days at the beach but need to factor in costs of sunbeds (19.50 for 2 beds and a parasol- pricey for us as a family of 4). Might seem petty but this sunbed issue is a real negative unless you are an early bird/ beach lover, - Be aware that families and groups of young people stay here. We have been woken on a few occasions by people getting in at 5am!
Response from Property: We would like to thank you for this review. We really hope you enjoyed your stay at our hotel and we will be delighted to welcome you to the H10 Casa del Mar**** during your next holiday in Santa Ponsa. Sincerely.
D3175RQfrancescac
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 6, 2024
Lovely hotel! The adults only roof top pool and bar was amazing with great views. The room had everything you needed with comfortable beds. Stayed with breakfast included which was great had plenty of choice and never felt busy as some buffets can. I would certainly return
Response from Property: Dear Francesca, We would like to thank you for this review. We really hope you enjoyed your stay at our hotel and we will be delighted to welcome you to the H10 Casa del Mar**** during your next holiday in Santa Ponsa. Best regards
Abby M
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 5, 2024
Had such a great time at this hotel. Perfect location, right on the beach and the view from the roof top was beautiful. Our room was spacious and very clean, good shower in the bathroom and very comfy bed. I opted for a pool view room and was happy with that. We were B&B as we like to eat out every night, but the breakfast was pretty good and varied. The cocktails on the roof top were amazing!! We spent every day on the roof, the infinity pool was great and the beds were lovely too. Loads of places nearby for eating out, you were never more than a 10 min walk away from a restaurant. Definitely recommend Santa Ponsa to get away from the main noisy area of Magaluf and enjoy a more chilled time as a couple
Response from Property: Dear Abby, we would like to thank you for this review. We really hope that you enjoyed your stay at our hotel, and we would be more than happy to welcome you back at the H10 Casa del Mar**** on your next vacation in Santa Ponsa. Kind regards.
CaroleMurphy21
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 10, 2024
This hotel is in the best location right across from Santa Poncas white sandy beach! Bar barracuda is the perfect place to sit and watch the world go by. First class for amenities, friendly staff and cleanliness. Our room was kept clean & tidy throughout our stay. Food plenty of choice we stayed B&B. Thankfully no sun bed wars… but not enough parasols by the pool for shade, so witnessed people taking if you nipped for food or to the shop. Two pool areas, the one on the roof top has fantastic views and 16+ if you want it a little quieter chill time. If we return to Santa Ponca we will definitely stay at Casa Del Mar
6/7
Response from Property: Dear Carole, thank you for your review. We are glad to hear that you enjoyed your stay. We appreciate your feedback and hope to welcome you back at H10 Casa del Mar soon. With Kind Regards,
TheLindy
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 7, 2024
We had a room with a sea view. Because it was on the first floor our view was obscured by trees but still nice. Some of the other rooms have double sun beds outside the balcony. Ours didn’t have one but we didn’t mind because it was too hot to lie out on them. Room was nice and modern with 3 pillows (luxury) and plenty of storage. Lovely big shower too with lots of shampoo and conditioner. The cleaning of the bathroom, and the room could have been better though. The pool area was great. We never had any trouble getting a sunbed and didn’t have to get up really early to get one. Only criticism is the lack of umbrellas. Rooftop pool was gorgeous and nice to have a child free area. But again the lack of any shade because no umbrellas with sun beds, or covers on the cabana beds was an issue. I saw someone using a sheet from their room to get some shade. We were bed and breakfast and the food and the dining room were good. No complaints. Overall a good hotel in a great location opposite the beach.
Response from Property: Thank you for your feedback! We're glad you enjoyed your stay. It's great to hear you liked your room and the pool area. We appreciate your comments about the bathroom cleaning and the need for more umbrellas. We're pleased you enjoyed the rooftop pool and the breakfast. We hope to welcome you back soon!
MissMac2808
Stayed in Jun 2024
Travel with friends
4.0/5
Very Good
Posted on Jun 23, 2024
This is a lovely modern hotel, centrally based, so great access to everything with great facilities and amazing staff. However, it could do with a few minor improvements to cement its 4 star rating. We arrived around 5 pm, check-in was straightforward, and the staff were extremely friendly and helpful. We'd booked a superior room with a sea view and got a corner room with a wrap around balcony with great views. The balcony had a low table and 2 chairs, but it didn't have a mini maiden to hang wet towels and bikinis on. The balcony perimeter was glass, so pegging anything on there was difficult, so we ended up using the chairs to dry items, which meant we didn't really sit out on the balcony that much of an evening. The room was spacious with a separate shower room. The room was cleaned every day, bins emptied, and towels changed. The staff who cleaned the rooms were brilliant, we left them all our Euro change, a thank you note and a bottle of vodka we loved them so much. The beds weren't the comfiest but adequate for our stay, and there was a great selection of pillows to use. Great flat screen TV with plenty of channels and also a mini fridge to use. Like with most hotels, you don't get a great number of hangers to use. However, I took extra travel hangers, which meant we got 9 hangers each, which was fine. The hotel layout took a bit of getting used to, the lifts close to the reception are really small but we found there was several ways to get to our room so taking time to explore the hotel is recommended. The main pool area was decked, so it got hot in the sun, but it was well maintained and jet washed during our stay. The sunbeds were fine, but there weren't sufficient poolside umbrellas. There was a well documented sunbed policy, laminated cards dotted about the pool, but no enforcement of the rules, so plenty of reserving beds went on with the policy mainly ignored. Pool towels are available with a deposit that came in handy to use with your own towel, and you could get fresh ones from the lifeguard. The hotel also has an adults only rooftop section with beds, bali beds, and an infinity pool. These were great, but there wasn't any shade to bed had. For all bali bed covers can be seen in the main photos, there was none on any bed during out stay which meant the sun could be brutal. There was a bat and seating area to use, and the staff made a great cocktail. The dining room was spacious and had an outdoor section by the pool. We only stayed B&B, but breakfast was served until 10.30, which was great. It was the usual buffet style with an array of choices, I'd asked ahead about gluten free options ahead of time and some were available but they weren't the best so I ended up buying better options from the supermarket next door to use each morning. The restaurant facilities were good, and the staff worked tirelessly (can't fault them), but I've had better food choices in other H10 hotels I've stayed at. Check out was 12 noon which is qui
Response from Property: Thank you for your comprehensive review and for highlighting the positives of your stay, including our location, facilities, and dedicated staff. We're pleased to hear you enjoyed your room. We appreciate your suggestions regarding the balcony amenities, sunbed policy, and gluten-free options. Your feedback is very importnatto us as it helps us improve our services. Thank you once again for your insights and recommendation. We look forward to welcoming you back in the future!
Discover03838231692
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 22, 2024
This hotel is great would return but could do with some little improvements. When we arrived at around 1:30pm our room was ready. The room is a little on the smaller side. Not sure what other rooms are like but ours was quite small. The room was very clean and cleaned everyday, fresh beds and fresh towels everyday, bins changed. Can’t complain about that:) Our main problem with the room was the fact that it didn’t have a kettle, which in all my stays everywhere I don’t think I’ve ever stayed somewhere without a kettle. Even if just a kettle without tea coffee etc. but nothing. Breakfast had plenty of options, but mainly hot food wasn’t upto standard of a four star+ hotel. Still good to have and can accommodate everyone. The hotel is a great place to stay for location. Best hotel for location in my opinion. The hotel is so beautiful. Very modern and clean. Both pools are great. The only thing I think could be improved is that, there should be some sort of key card for the lift as it seemed that anyone was on the room top through the day when looking for a bed, which doesn’t seem to be fair when you pay to have the best seats and can’t get them because anyone off the street is up there. It isn’t rammed with people but around both pools it seems to be very hard to get a seat or space. Sauna, steam room and inside pool are also great and not too busy. Everything was overall good and we would definitely return as it has plenty more pros than cons.
Response from Property: Thank you for your detailed feedback and for choosing to stay with us. We're delighted to hear you enjoyed your stay overall, especially our location, cleanliness, and pool facilities. We appreciate your constructive comments about the room size, kettle availability, and breakfast options. Your feedback helps us improve our services, and we will address these areas to enhance our guests' experience. Thank you once again for your valuable insights. We look forward to welcoming you back soon!