Sheraton Suites Chicago O'Hare

There was a lot of hair in the bathroom drain that had not been cleaned, which caused the water to drain very slowly when I took a shower. After a few rinses, the water flooded over my feet, which was very unhygienic. The hair dryer was so dirty that it was unbearable to look at. What was even more incredible was that when I communicated all this to the hotel manager, she did not apologize at all and was tough. She did not comment on the photos of the hair dryer. I could not continue to stay with such service. I could only contact Ctrip abroad to cancel the second night and find a temporary hotel. It was really disappointing to have such an experience on the first night after a 20-hour flight to Chicago!

The hotel is located near the Chicago O'Hare Airport Car Rental Center. You can take the free ATS at the airport to get there directly. Of course, you can also take the hotel shuffle bus to and from the hotel. The shuttle bus starts at 4:00 every day and leaves the hotel every 30 minutes. So it is very convenient to travel between the airport and the hotel. The hotel room is really large because it is a suite, and the facilities are also good. Because the central lobby is a bar, it is a bit noisy at night, but closing the bedroom door does not affect the rest at all. There are many fast food restaurants around the hotel, including Western and Asian restaurants, and of course there are good steak houses. What I want to complain about is their service. I paid in advance, but at that time, due to the difference in room prices, additional deductions were made. After returning to China, I negotiated with the hotel through Ctrip customer service. The hotel has given various reasons, such as the money was just frozen, the manager was not there, and the time difference. Fortunately, Ctrip customer service is very powerful and keeps a close eye on the hotel. Finally, the hotel admitted that it had overcharged and said it would return the money in the original way. I would like to thank all the Ctrip customer service staff for their best efforts.

This is a really satisfying hotel! The room is very big and clean! I was worried because I saw many reviews saying the facilities were old. It had a retro feel to me, so I liked it because it had more of an atmosphere. The staff are also very friendly. I was satisfied with my first Chicago hotel.

I have stayed here many times. There is a 24-hour Starbucks below the hotel, which is very good. It is just 2 minutes away from the car rental place. It is very convenient and the environment is also good.