Guest User
January 31, 2023
We booked the Sevilla hotel in Ronda on March 8, that same day my father-in-law passed away so we called to cancel the reservation, the person with whom we spoke told us that there would be no problem postponing it despite being a non-changeable room due to to the circumstances, the fact is that when we have sent an email they answer us that they are very sorry but that the room is not refundable and although the reason is very painful they cannot make an exception, I could understand it on other dates but not now in season low seems to me an absolute lack of empathy. I will return to Ronda but of course to another hotel.
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