Apartamentos Casa-Palacio Santa Pola

Great place to stay, but beware it’s more like an Air B&B than a hotel. You need special door access codes to get in that we’re not supplied to me straight away. But I sorted it out in the end by whatsapping them (they didn’t answer phone). Apart from that hassle the room was great.

Do not stay in this apartment. There was no front desk service and it was impossible to contact the hotel with no email or telephone number provided. I had to request the customer service at trip.com so as to receive check in details in advance. Worse still, the details were incomplete without the room number. I was stuck at the lobby and had to immediately contact trip.com customer service again. But even they were not able to contact the hotel this time. At last, to avoid sleeping on the street that night, I had to try the password given previously room by room to find my room. The room was marginally clean with used shampoo bottles found in the bathroom. And if you are considering this apartment with the view shown in the photos, trust me you will be disappointed. You cannot see the classical Ronda bridge in this apartment.

Arrived hotel on bad weather I know I can't blame the hotel, but we had a very terrible experience when we arrived at the hotel. It was during the heavy downpour on Friday night. We arrived in front of the hotel but weren't sure that it was the hotel because it was dark and the door was closed. I called the hotel number, but no one picked up the phone. I walked around the hotel to look for another entrance, asking people nearby. In the end, I just realized they had left a message on the app . I know I can't blame them; part of the fault was also mine as I didn't notice the message they sent . However, when everything happened during the heavy rain, it became very inconvenient. After dropping off our luggage , we had to park our car, and the distance walking back to the hotel felt very far during the bad weather. In short , we were grateful to have a warm shower and a good sleep in the room. However, in the morning, I just saw a wet floor around the window, and the base of the curtain was all wet. They should have posted a picture of their building in their advertisement to make it easier for people searching for the location in such bad weather. They should also take notice of the window area to prevent rain water seeping and to properly fix the curtain, as one corner is dangling unhooked.