The Balkan Jewel Resort, Trademark Collection by Wyndham

Absolutely amazing place, great view of the mountains, delicious food at the restaurant and awesome spa/wellness center. 10/10 would recommend

Nice hotel in a fantastic environment. There are indoor / outdoor pools, sauna, jakuzzi, steam bath, playground, billiards, electric hockey, ping-pong. Friendly and helpful staff, garage, electric car charger, vending machines, and reasonable prices in the restaurant.

We had a wonderful 8-day stay at The Balkan Jewel Resort. The restaurant staff and the chef were truly outstanding – the cuisine was some of the best we’ve ever tasted. Kudos to the chef for his exceptional service and kindness. As we don’t eat pork, we requested alternatives, and he immediately catered to our dietary needs without hesitation. A big thank you as well to the housekeeping team – our room was always spotless and well-maintained. We’d also like to express our appreciation to the two lovely ladies at reception, who were warm, helpful, and welcoming throughout our stay. Not to be forgotten are the two drivers, who were exceptionally kind and accommodating to us. However, we were disappointed by the attitude of the young male receptionist. He came across as rude, unfriendly, and unapproachable, and unfortunately lacked the interpersonal skills expected in a hospitality environment. We hope this is addressed to ensure a more consistently pleasant experience for future guests. Sibo

Wonderful location and stunning view, spacious studios and nice spa and outside pool. Staff is friendly and the food - amazing! The chef pays personal attention to every client. The manager of the hotel is very skilled, kind and helpful.

Nice place to stay in Razlog. Good rooms with a view of the beautiful Vihren Peak, Comfortable rooms, great spa and great staff