Hot spring Hotels in Punta Cana

TUI and HOTEL EXCELLENCE PUNTA On arrival we were allocated a room that had not been adequately cleaned and had obviously not been used for some time. Smelt very damp and musty. The hotel was unable to provide an alternative for nearly twenty four hours and then not in the club excellence area. Throughout the complex there was constant loud music thumping out. Definitely not 5 star. Hardly conducive to a relaxing, romantic atmosphere. The gym, one of the best I have encountered in a hotel, had permanent “Techno” music thumping out from the moment it opened until it closed and did not turn the level down when asked. Was told the music came from 'Mexico'!!!!! On arrival at Excellence Club reception we were informed that the dress codes we had been advised to comply with had been discarded in favour of a “come as you are” attitude. The two notable exceptions were the Chez Isabella and the Excellence club Magna restaurant. The Kitchen restaurant, a buffet style affair, provided good basic food and service, everywhere else most of the food was distinctly ordinary, not very hot and hardly befitting a five star establishment. Not 5 star A la carte. It was unfortunate that the Kitchen was not open in the evening , I would have eaten there on a regular basis. On several occasions I left meals uneaten because the standard was so poor. The Coffee Shop was excellent and an inspired addition to the complex with charming, helpful and cheerful staff. Throughout the complex there seemed to be a will to inspire a “party” atmosphere with copious amounts of alcohol, cocktails and loud music. I heard one disgruntled American guest describe it as “a cross between Spring Break and a frat party.” They had a point! We largely avoided the evening entertainment because of the deafening volume it was delivered at. Not 5 star service. The staff fell into two distinct groups. The junior level staff were almost entirely cheerful, helpful and keen to please or assist. Middle management appeared to exist to deflect complaints and ignore requests whilst appearing charming and helpful. Room servicing. The turn down service was infrequent and patchy. The mini bar was due to be replenished daily. Despite only drinking soft drinks from the mini bar we often had to request replenishment as it had not happened for several days. Bar service, the staff were excellent, helpful and cheerful but there were often occasions when particular drinks were not available. A particular dislike of mine, and I appreciate that it may be a personal foible, is I was often served drinks in plastic glasses, despite being nowhere near a pool area. As guests from Europe I gained the distinct impression that we were in a minority and the aim was to cater for the American market, which is a shame because they took our money readily enough. In conclusion the hotel is set in a stunning location. It is not relaxing, or romantic but if you want to party this place lends itself to it. I do not consider th

Our stay at Breathless was incredible; the room was great, the food was delicious, but the whole experience was taken over the top by our VIP concierge, Pablo. We have stayed in many top-rated hotels and resorts all around the world, but we have never felt so safe and comforted as we did at Breathless. We received a text message from our VIP every day about what activities would happen on the property and when. We were also told many times if we had any problems to let him know or if we were looking to have any experiences or see any shows. He was able to connect the dots with everything. We felt like celebrities and because of it we had an amazing trip.

The resort is absolutely beautiful, well kept and an amazing Sanctuary, just what we were looking for. We stayed in the castle and JT took great care of us all week. He was absolutely amazing, helpful, full of great info on what to do and helping set up reservations. He is a great model of excellent service, care and professionalism of going above and beyond. Even when we had an issue being given the wrong room, an ocean view room instead of the oceanfront room we paid for. JT was very helpful and supportive and aided us in getting this corrected. The next day we were in the correct room thankfully. For the rest of our stay we encountered great people like Omar at the steakhouse who on our anniversary was so attentive and added to our romantic dinner experience. This was a wonderful 20th Anniversary celebration for us, it was so much more than we imagined it would be. Check out our beautiful oceanfront view, it was exquisite!