Autograph Collection Hotels in Punta Cana

We stayed at the Royalton Punta Cana Splash and had dinner at Marche on the Royalton Punta Cana side. This review is about a hidden gem...his name is Edgar. He is the chef at the fish station where you select the seafood and he cooks it for you on the spot. My family is selective about how fish is prepared...we like tuna seared and salmon just barely cooked through. We requested and he knocked it out of the park. We make this request in many good restaurants and it is rare that it is delivered. He seasoned with care, drizzled just enough oil and moved like a chef...non cooking arm behind his back...efficient...kept the station clean. When the fish was ready...he plated it with care and passed it to reach person with a hand on his heart and a smile. My family will be back to dine at March because we want seafood by Edgar. We all agree that Edgar should be at Under the Sea...the seafood restaurant!

Excellent service. People working there were always very helpful whenever assistance was needed. Food was tasty, and the room we booked (suite with swim out) was awesome. The place is very big, so be aware that there will be quite a bit of walking to get to the lobby (where most restaurants are). When getting ready to leave, you can ask for the bellboys to get the baggage with you back to the lobby in one of the golf cars that they use to move around.

Detailed review of our stay last week. We arrived on Sunday and left on Saturday afternoon. The resort almost felt empty during the week. We didnt notice the increased capacity until Friday. We were not diamond and didnt feel the upgrade was necessary. Everything was empty we still had concierge who booked all of our a la carte reservations etc. Problems: 1. One day the water went out in the resort from 6-10am so we couldn’t flush the toilets. Luckily we left for an excursion and it was fixed by the time we returned. 2. One day a random employee knocked on the door asking to come check random things out in our room. It was unsolicited and strange. I didnt like that. We hadnt reported anything wrong so asking to come in and check things out in the middle of our day as were resting seemed odd. The Food: The Selections buffet on the Splash side was closed all week so we had to take the trolley over to the Buffet at RPC for breakfast and dinner each day. Initially this was Frustrating to do for each meal but when Selections did open on Friday i was so happy we were not stuck with that option all week. It was NOTICEABLY disappointing. The food, the service and the cleanliness, EVERYTHING was 0/10. We didnt eat, we left and never returned. The 30 mins we were there we were seated at a dirty table. I had to ask for it to be cleaned and when it was cleaned the waitress attempted to pour us water into glasses that were already on the dirty table. She never returned for drink orders or anything else but after viewing the buffet conditions and options we left. The best meal we had was the Zen Teppanyaki Restaurant on the RPC side. We were not diamond so it was $15 per person and the best meal we had. The service, food quality and quantity 10/10. The Italian restaurant was the next best option but there is no AC in the Mexican or Italian restaurant so be prepared. The Sports bar at RPC also has good quick bites to eat that we often enjoyed. The room: We stayed in a family room and The room was just ok. It was clean and spacious enough for a family. A king bed with a bunk bed with a twin at the top and full on the bottom. We were in building 25 which is beside the lobby. There were no elevators which ****** but other than that it was fine. Could be updated but it was clean. The service: The service all over the resort was good except the Selections Buffet as mentioned . Everyone was friendly and willing to assist. We didnt have any issues until the last day we requested someone come help us with our luggage and they never showed up. There was service at the pool but not frequent. But they were nice and helpful when they did show up. The waterpark: The water park was nice but it does close rather early by 5pm. Its not huge but there are enough slides and a wave pool to keep kids entertained for a few hours. The bar here doesn’t serve alcohol fyi. The resort pools close at 7pm which i thought was early but it gets dark around then so its understan